MyTriathlonReviews 32

This bunch have a hiring business called mywetsuithire. I rented a wetsuit for a specific event and paid extra for guaranteed delivery. 2 days before the event it had not arrived so I had to rent from another site at extra cost. They admitted it was their fault but no apology. When I tried to cancel, these guys charged me full whack for the full rental period, even after I returned the wetsuit to them unused! They have ignored my complaints and refuse to communicate further. #rippedoff

Swim goggles still hadn't arrived or had any word from them for 3 weeks after paying for the order, I then emailed to ask the order status/ whereabouts and 2-3 weeks later still no reply! So 5 weeks after placing the order I phoned and was given a sarcastic 'apology' and told they MIGHT receive the order from the supplier at the end of the week so I should just keep waiting. I get the distinct impression that ignoring orders and follow up emails/communications is just the norm for this lot! Unreal.

Having read the reviews below, I feel like I interacted with a completely different company!
I rang their helpline for help purchasing a HUUB Archimedes as I was unsure about sizing etc. Had a really pleasant conversation with a young guy who guided me through the process and I ordered then and there with free delivery! It arrived within the week and the fit was perfect - I can't wait to test it out in the open water!
For the free and fast delivery alone I'd recommend Mytriathlon and will be ordering again soon

I just have to say, I cannot get over how awful Mytriathlon are when it comes to returns policy and given they are an online company, this is just awful. Brought an ex-rental online, it didn't fit, I messaged their customer care people on their online chat, he said great I've logged there is a problem, we are really sorry etc. No rush on getting it back just as soon as you can. So I did all this and then they refused to acknowledge this conversation happened, or they actually said 'he must have been mis-informed' - their own customer care person, and then refused any refund. Awful. Have since ordered from Wriggle who are AMAZING and returns was so easy and flexible!

LONG STORY SHORT. ORDERED WET SUIT 25TH JUNE 2016. THEN AFTER 2 RETURNS BECAUSE THEY DID NOT FIT THEY SAID THAT THEY HAD ANOTHER SUIT THAT WAS MORE FLEXIBLE AT AN EXTRA COST. 12 DAYS LATER IT HAD NOT ARRIVED, SO I CANCELLED THE ORDER AS I NO LONGER NEEDED IT. TOM SAID THAT I WOULD BE PAID BACK IN 2 SEPARATE PAYMENTS AND MY POSTAGE WOULD BE DEALT WITH BY ANOTHER PERSON. 13 DAYS LATER SPOKE TO TOM AND ASKED WHY I HAD NOT BEEN PAID? HE MADE AN INSTANT PAYMENT INTO MY PAYPAL ACC. BUT ONLY PART OF WHAT I WAS DUE AND AGAIN HE SAID THAT THE REMAINDER WOULD BE PAID SOON. 11 DAYS LATER SPOKE TO TOM AGAIN ABOUT THE OUTSTANDING AMOUNT DUE. HE SAID SEND HIM AN EMAIL WITH THE DETAILS ABOUT THE ORDER AND HE WOULD SEE TO IT. RANG THEM ON THE 16TH SEPT. AND SPOKE TO WILL WHO SAID THAT BECAUSE THE SUIT THAT I SENT BACK ON THE 12TH JULY HAD A NAIL MARK ON IT, THEY WOULD DEDUCT £50 DAMAGE FEE AND HE WOULD SEND ME PICTURES VIA EMAIL. I AM STILL WAITING.
SUMMING UP - I AM £54.95 WORSE OFF AND ENDED UP WITH NOTHING.
DO NOT TRUST WHAT THEY SAY. THEIR COMMUNICATIONS ARE ABYSMAL.
I WISHED I HAD LOOKED AT THE REVIEWS BEFORE I USED THIS LOT.

This is simply the worst company I have ever purchased something from in my entire life. Firstly, the item I ordered was not shipped for 2 weeks, after emailing several times and not getting any replies I tried calling, only to be told that the item was shipped two day prior to my call but that the system doesn't get updated as shipped until after the courier has actually sent it out of the country (for international shipping) - sounded like BS to me. Anyway, I gave them the benefit of the doubt after being told it would probably be updated as shipped later that day or the following day. After it wasn't I called back again, this time speaking to another person at the company, who told me actually the item was out of stock, but that they had a black one available that they could send, to which I said I did not want black as I ordered a white one! So the agreement was that they would check the stock and call me back to let me know what other white tops they had available for my to select. This never happened, except I did receive a shipping confirmation email saying my order had been shipped. Assuming that they had actually found the item I ordered in stock I waited patiently for it to arrive in the post. When it did arrive it was a GOD DAMN BLACK one! So I called them back to complain, no problem sir, we will check the stock again and upgrade your order to a more expensive white item and send it out straight away for you. I am still waiting for this item to be shipped, they have not replied to any of my emails still and have no answered any of my calls. What they talk on the phone if you can get through is complete BS, and they never reply to any emails! If you order from this company you do so at your own risk!