MyPurMistReviews 57

I am on my 2nd unit and both have broken after 1 or 2 uses. These units work great the first time but then start flashing blue lights and just stop working. Apparently this means they are broken.

After spending $150, I'd think it would work 100% of the time. Based on my experience, I'm 0/2 at this point. You are better off getting a basic steam inhaler from Walgreen's for 10% of the cost.

Good luck getting a response from the customer service either. I've sent 3 emails with no responses.

As a (retired) respiratory therapist, I was always taught to EMPTY a heated humidifier and refill from scratch, rather than top it off (unless it was a closed system such an F&P or Concha). So, dutifully, after each use I would drain the water out completely after the "cleaning" cycle. I have contacted the company several times over the past two plus years, and have even had it replaced under warranty once. Despite MANY short cycles (with water still visible in the reservoir) then going to "cleaning", I persisted, dutifully waiting till the cleaning cycle ended, dumping the residual water, refilling from scratch and the short cycle repeated. This was extremely frustrating, AND used up a HECK of a lot of precious water. A week ago, after repeating this little comedy of frustration several times, I called product support, and this time, probably by accident, I asked the right question: "Do I empty out the residual water after the cleaning cycle is through, or at the start of the cleaning cycle?" This triggered a response I had not heard or read before: Do NOT empty the residual water if you plan to use the Mypurmist in the next day or so. If you have emptied the water out and want to use it days or months later, fill the water reservoir and let it sit for an hour or more to reprime the fill mechanism before turning it on. Since using this approach, it has worked really well with no short cycles.

Do not waste your money on a product that will not last nor from a manufacturer who will not stand behind their product. My mom suffers from allergies and has bronchitis. She purchased this a year and two weeks ago. She kept all paperwork and her receipt so we have the exact date of purchase. This was a wonderful product in theory, but should have lasted well over a year based on the hefty cost of $150. My mom followed their instructions to the letter which may be the only reason it lasted a year. The real issue here is that the customer service number she contacted will not return her calls. It is a recorded computerized system that prompts you to leave a message and that your call will be answered promptly. Apparently this company knows their product won't last and is hiding behind their message service. DON'T BUY THIS PRODUCT!

Own 2 units. Last one quit. Only used distilled water. Contact Tech support 5 times and other numbers many times with no answer. Spent $300 on 2 products. You give no support. If I don't get contacted I will contact BBB. My phone *******046. Never in my life have I purchase a product that will not let me contact them. Richard Lampe
Bet my 1st unit still in Texas used for 1 month will stop working as the second one did. Believe me if I don't get help I will go after MyPurmist. Anyway I need to.

I paid $150 for MyPurMist and it worked for less than 2 weeks, then only the dryer worked. I returned it and exchanged for another MyPurMIst. I never know if it will run for 1 minute or 10 minutes before the dryer automatically stops. Most recently, it will run for 3 - 5 seconds, then the dryer goes for almost 10 minutes. I have had the unit about 8 months and use only distilled water. It's useless.

I paid about $150 for the mypuremist personal humidifier and it really did work quite well. The website also does say that the mypurmist will work with distilled water as well as their own branded water for sale on the site. I found it easier to just buy arrowhead distilled water. The only concern I had with it was the little red light did not light up when I turned it off. The mist was really warm and it did help my sinuses. I wish it was battery powered and more portable so I could take it with me. I think one of the key features of this device is that the water itself is never too hot and therefore can be used safely on children. That is a rare feature in personal steam humidifiers.