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From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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From start to cancellation the process was very easy and painless. Thanks for no headaches!
I rated it three star because the customer service person was rude, when I wanted to cancel my account.
Hi Sanundra:
We are so sorry you feel that way about our service and are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
MyPerfectResume
I did use it last February since I checked another site to make decent CV and this is what I click in. I only used it ONCE! And the subscription was 14-days. Never did I realize that after the 14 -day period they will charge me $35.80 US Dollars. Since March I was badly ill. And I did not get any job using the CV I made on this site. I didn't know that they are charging me after the one-time use. I was sick and don't have time to check my bills. Half Blind.
Until last night around 1:24am Capital One alert me that I was charged with $46.34 Canadian Dollars. I check and low and behold it is the myperfectresume. I send them numerous emails and messages. Almost got a heart attack because I did'nt know suck company will do this. Charging without being informed? No email to let you know that hey! We are charging you this amount. As per their message to me: The subscription that you have chosen was only good for 14 days. This allowed you to download, email and print the resume that you have created. After 14 days the account rolled into a monthly subscription that cost $35.80 USD. There was no heads up!
And the refund, heres what they said: Regarding your refund request, rest assured we are here to help. As a one-time courtesy, we have refunded the full amount of $35.80 USD. Please allow 3-5 business days for processing.
Please they said "As a one-time courtesy, we have refunded the full amount."
Then they said if you have any question
"If you have any questions or concerns, simply reply to this email or give us a call at *******348." No one is answering my call. How cool is that?
I am so mad that I seriously do not want to talk to anyone in customer service.
So I explained that I am sick, no job (that's why I used the resume help), Half blind and they charged me amounts on my credit card that is already maxed out because of this a charges that they secretly. Imagine charging you at 1:45 am?
I have to warn everyone please do not use this site.
I have every right to make this comment.
And I am just waiting for my daughter so we can look for a lawyer if a complete refund is not being done. You should not charge people without their full knowledge.
I read some comments on the same issue.
Please don't be a victim! I will not do this for no reason.
Hi Maya:
We are very sorry you feel that way about our service. We are more than willing to assist you with your concern and search for a resolution immediately. Thank you for providing us with this feedback, it changes the way we do things for you. We are very committed to providing excellent customer service. Please send us a direct message so we can assist you in a secure manner.
Best Regards,
MyPerfectResume
I fing My Perfect Resume to be difficult to finalize-spacing, especially. I called and got Yaritza, who was invaluable, as I was meeting a deadline. Without her help, I would have gone empty handed to an interview. Again, editing a final resume is terrible, without personal help.
Hi Nanette:
Thank you for taking the time to review our services. We are happy to now that Yaritza was able to resolve everything for you. However, we apologize for any misunderstanding you may have had. These types of reviews changes the way we do things for you, we greatly appreciate them. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
Myperfectresume helped tremendously with writing my resume as well as sending jobs to me that fit my skills and work history. I just wish I would have discovered their services years ago. They made everything so easy. I would definitely recommend their services.
Hi Ronald:
Wow! Thank you for that fantastic review. We are very happy to be able to help you out and make it easy for you. We appreciate you recommending our services to others. If you need any further help, please feel free to contact us anytime.
Best Regards,
MyPerfectResume
I did an online resume and was charged 2.99 if I wanted to download it. I did and never received any receipt, but did get my resume. I have now discovered that they have been charging me 34.99 a month since then. They are intentionally unclear in the one time purchase with the intent of stealing monthly charges from people and seeing how long before it's noticed. The good reviews here have to be dummied in by employees.
Hi Richard:
We are very sorry you feel that way about our service. We are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
MyPerfectResume
Had trouble from the beginning setting up "my perfect resume" The time it took to build the resume, I could have succeeded a better result on my own. Not to mention if you fail to read the fine print of getting a charge of $34+ every month, it can become costly for one who is already stressed about finding a job. Pretty crooked to scam people when they are already down in funds, hence the reason they are needing a resume in the first place.
Hi B. S.:
We are so sorry you feel that way about our service. We are more than willing to assist you with your concern. We are committed to providing excellent customer service. Please send us a direct/private message so we can assist you in a secure manner.
Best Regards,
MyPerfectResume
My perfect resume is so professional. Very helpful with all the amazing features it has. I only needed it for a couple of days. So i cancelled my prescription and spoke with Yashary Vazquez! Very courteous, knowledgeable, and gave excellent customer service! I will be referring my friends, if they ever need to make a resume.
Hi Beverly:
We are happy to know that Yashary was able to resolve everything for you. Thank you for that wonderful review, we appreciate you referring us to others. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume
I needed a quick resume for a job. This was a very easy way to create and e-mail my resume to prospective employer. Thanks!
Hi Felicia:
We are very glad to know that we could help you out. Thank you for that amazing review, we really appreciate it. Good luck with your job search. If you need further assistance, do not hesitate to contact us.
Best Regards,
MyPerfectResume
I had a question about the status of my account and resume Enrique Yero walked me step by step. Was informed and pleasant. He helped me with my issue and was hassle free. Great service. Thank you Enrique.
Hi Debbie:
We are glad to know that Enrique was able to help you out. Thank you for taking the time to write this awesome review. We work very hard to deliver the best customer service experience for you. If you need any further help, do not hesitate to contact us.
Best Regards,
MyPerfectResume
Very impressed with the website. As a Director of Human Resources, I would highly recommend myperfectresume to the first time job seeker as well as the veteran in the work place seeking new direction on their job journey. Wonderful customer service. The representatives did everything they said they would do on the website... from signing on to cancelling membership within the 14 day trial terms... When I have to - I will come back to myperfectresume. God bless your efforts
Hi John:
Wow! Thank you for that outstanding review, we greatly appreciate it. We are very happy to know that you liked our services and would highly recommend them to anyone. These type of reviews makes us work harder to deliver the best of the best for you. We look forward to assisting you in the future. Please feel free to contact us if you need anything else.
Best Regards,
MyPerfectResume
Excellent service and customer service! Highly recommended!
Hi Erika:
THank you for that awesome feedback! We really appreciate your recommendation.
Please do not hesitate to contact us if you need any further assistance.
Best Regards,
MyPerfectResume
Though on the front page it tells you it is a "free resume builder," if you want to do anything with the resume, download, send, or print, you have to pay money. Nowhere in the process of building the resume does it tell you it will cost money to get any use out of the website at all. Not until the end, where it suddenly asks for credit card info.
Hi Cole,
Thanks for sharing. We are very sorry that you feel this way about our membership options At MyPerfectResume, we put an emphasis on the customer experience and work to remedy any and all issues with our customers. We’re here if you need to resolve any specific experience Shortly, you will receive a direct message, so we can better assist and look in to this situation and help you with any pending issue.
Best Regards,
MyPerfectResume
Great customer service. I spoke to Roando and he canceled my account. I hope that I can get a refund since I was not aware that my bank account was going to be charged monthly.
Hi Sharon,
We are thrilled that you were pleased with our resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best Regards,
MyPerfectResume
Mr. C. Delgado was great! He helped me with everything I needed in a respectful and fast manner. A lot of places give you the run around instead of just assisting in what you need. Myperfectresume assistants know what they are doing and do it well. I have no complaints.
I have used My Perfect Resume over the past 15 yrs 4 times. I love the variety of options, the ease of putting together an incredible resume that truly stands out when presented. I have always been successful in being hired at the job I sought out for and will continue to be a loyal customer whenever it's needed.
I would recommend My Perfect Resume to anyone that is not familiar with the resume process or anyone that wants to present a stunning, professional, properly worded masterpiece to assist in landing your dream job!
Hi Kimberly,
Thank you so much for sharing your excellent experience about the Customer Service provided by Joe. We are committed to providing excellent customer service, rest assured that you will receive a quality service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. You wow us with this remarkable feedback and we also appreciate the fact of being a loyal customer.
Best Regards,
MyPerfectResume
I had a great experience with my resume adjusting and Mary was quite helpful and beyond. She wasn't feeling well with a cold she aquired and it didn't keep her from remaining patient and understanding.
She worked through my problems with ease and knowledge. She is an asset to your company and I felt at ease when I hung up the phone. Her customer service is professional and exquisite. Hope if I need to have a chat with company I can talk to her again! Thanks Mary!
Hi Lynne,
Thank you so much for sharing your excellent experience about the Customer Service provided by Mary, We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at MyPerfectResume.
Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
I signed up for MyPerfectResume to get a free trial, but I didn't know that my account would be charged after the the certain number of days as I wasn't told anything about it. I called and spoke to Yaritza who helped me greatly. It was also my fault as I should have read closely before signing up, but she assured me that I would be getting a refund after cancelling my subscription. Thank you!
Hi cindy,
We are excited that you were pleased with the Customer Service provided by Yaritza. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at MyPerfectResume. Thanks for the feedback, it's very important for us.
Best Regards,
MyPerfectResume
My account was being over charged and I didn't know. He quickly made everything right like magic. He was very respectful and made all his words clear to me. For a second I thought I knew him cause he was just so friendly. Great customer service with him.
Hi Victoria,
We are thrilled that you were pleased with our resolution about your request and how Ener was able to resolve with a friendly approach your situation. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Best regards,
MyPerfectResume
Lilliam is the true Customer Service Representative. She should be training others to follow her. She is the best of the best. I have not ever had the experience of such a wonderful, caring extremely knowledgeable customer representative before. You need more of people like her
Hi Deborah,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent Customer Service experience with Lilliam. At MyPerfectResume, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards,
MyPerfectResume
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica:
We are very glad to know that you had an excellent experience with our service and that you found it easy to use. However, we are sorry to see you go. Please feel free to contact us if you need anything in the future.
Best Regards,
MyPerfectResume