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My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
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I have just realised that this company have been taking money from me since September and I didnt sign up to a subscription with them! I called the company to explain and they said that I havent cancelled my subscription - online scam that I am now going to have to report to my bank as a fraudulent transaction - do not go near this website!
They have continued taking from my account despite me cancelling subscription. Unfortunatey they also do jot have facility to cancel online. Do not use as misleading the public and a waste of time. I would like a full refund and explanation why this was not cancelled and full guarantee this has now been dine. I will report to bank as fraudulant transaction. Id *******
Hello Michellemi,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at [email protected]. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
Like everyone else on this link I only found after falling for this damn scam, this website will take your money once, let you think you have cancelled it and then keep taking it. The useless CV's don't even download properly, thought I had wasted only £3 but now found it was more when I checked my bank statements. I'm going legal because it's the only way to stop these B******s
Hi Mandy,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?
BEWARE - SCAMMERS IN ACTION!
Here is my experience with my perfect CV:
I needed to refresh my resume, and after looking at different websites I fell for MyPerfectCV, they had a lot of different layouts I liked and it seemed rather inexpensive - I could get a trial for only a few euro's.
I signed up and made an account, I paid for the service and then I went on and deleted my payment options afterwards.
All was dandy and OK, up untill I reviewed my bank transactions, My PerfectCV had taken 24.99, I then logged back in and much to my despair - The payment option was still there on my account as being my credit card.
I was unable to retain an account there without it keeping my payment details, so I went on a deleted my entire account thinking that was it.
BUT IT WASNT - Dec 4th 2017 - MyPerfectCV has withdrawn yet again - 24.99 without me even having an account with them, they are unreachable by any of the phone numbers and they do not reply to emails sent asking for money back.
I have had to cancel my creditcard as of Dec 4th 2017 in order to get rid of them.
Hi Dennis.
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I used there website once to create a cv and payed around £3 and after that I cancelled my subscription and the continued to take my money charging £17 a week, I want my money refunded!
Hi jnfjkdnjks,
We’re very sorry that you have had this experience with our service. In order for us to better assist you and look into this situation, we need to request some information regarding your account. Would you mind if we move this conversation to a direct message?
I used your site as a one off in may but you continue to take money from my account! This is fraudulent! I want this account closing Id ******* and money refunding ASAP
Hi Beverly,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I created a rough CV a long time ago and then cancelled my subscription but looking through all my bank statements last night I discovered I've been charged £16.95 ever since, they've took £104 from me even though I haven't been back on their website for a very long time and got told my membership was over!
Hi Lois,
Thanks for bringing this to our attention, Lois. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
How my subscription can be CANCELLED?
As I was already charged twice:(
Is it possible to be refunded?
Hi Mareia,
Thanks for bringing this to our attention, Mareia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I work for the bank and this is a pretty well executed example of fraud.
The initial service was excellent, however after reading the abundance of reviews and experiencing the unexpected billing myself - make sure you steer clear. Elaborate hoax to give someone a short-term benefit but reaping the rewards of non-existent contracts in the long-term.
I have tried to cancel my subscription and get a refund for this. It was agreed but the confidence of the staff member on the phone has left me with some serious doubt as to whether this will actually be actioned. However, I have received a confirmation email so will see what occurs over the next few days.
Hi Tom,
We are very sorry about any inconvenience that this may have caused. We want to be able to give you peace of mind, and confirm that your account has been cancelled as per your request. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Have tried repeatedly to cancel my subscription, called both customer service numbers just to be put on hold for 20+ minutes only to reach an answering machine. I have emailed multiple times requesting my account to be cancelled with no response yet again. My account ID is *******, please cancel my account ASAP!
Hi Hannah,
Thank you for sharing your experience with us, Hannah. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
I need to cancel this! No one answers the phone and you leave a voicemail finally and no one gets back to you. I have emailed as well. Help!
Hi Zoe,
Thank you for sharing your experience with us, Zoe. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Just seen this company has been charging me £16.95 per month for a rough cv I did with them months ago. No renewal notices sent!
The Competitions and Markets Authority state:
If a business offers a subscription service or other long standing rolling type of agreement, for example, mobile phone contracts, insurance contracts, then businesses should make it clear how the subscription will be renewed, provide renewal reminders and allow customers to cancel without having to pay cancellation costs or give lengthy notice periods to cancel. Automatic renewals without sufficient reminders are likely to be regarded as unfair terms as are long notice periods or cancellation fees.
In response to Andy: Where were my renewal reminders sent each month? I am just checking other review sites and this is happening to hundreds of people each month. Surely this proves you are not making it clear enough!
Hi Sarah,
We would like to respectfully address your statement that we were not authorized to debit your account. Once you enroll in our services, an email is sent confirming your subscription as soon as you completed the purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price. For our subscription details, please refer to our Terms of use and/or the confirmation email sent once you enrolled. Regarding the initial confirmation email, please check your email account inbox and trash/spam folders. If you can’t find this email, let us remind you that on our sales page on the same website, we state that after the 14 day trial period your account will automatically enroll onto a subscription service billed every four (4) weeks.
Billed me despite cancelling free trial on time. Can't get through on phone and no response to numerous emails.
SCAM
Thank you for sharing your experience with us, Sher. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Tried ringing and to cancel his subscription that until yesterday he didn't realise he was stilll paying for. Cant get through, absolutely disgraceful. Would like a full refund asap.
Hi Julia,
Thank you for sharing your experience with us, Julia. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Absolutely fuming this is a very bad site went to try and cancel my 14 day free trial and phone numbers don't work tried there online support no response tried email no answer they are just scam you take your money then ignore you there cv templates are rubbish just please don't touch them I will have to cancel my bank cards to stop getting charged as you can't cancel once you have signed up very upset
Thank you for sharing your experience with us, Justin. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
Very annoyed, tried to cancel my 14 day free trial, telephone number just cuts off. Messaged through their system, 2 day response time which takes me over the 14 days so have now been charged. Terrible service DO NOT USE
Hi Julie,
Thank you for sharing your feedback with us, Julie. We apologize for the negative experience you had with our service. Rest assured that we will handle your situation as a priority. Please contact us at [email protected]. With your e-mail, it would be of great help if you could include the e-mail address used to create your account with us so we can locate your information. Thanks again!
Great service and friendly staff. Always available to assist with any issues and with building my CV
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Thanks joe for your in depth explanation but i had go feel sorry about it but still. But friedy people need more guyz like him on every other side of phone cheers mate
Hi Mohammed,
Thank you for sharing your experience with Joe, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The site is amazing, Best cv site in the business, And if you have an issue they wont let you down, I couldnt be happier than site
Hi Michael,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Thank you so much for your excellent and professional customer service Jaleel. Your tone was friendly, you were polite, helpful and explained what I needed to know very clearly. Thank you once again.
Hi Karen,
Thank you for sharing your experience with Jaleel; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlene,
Thanks for bringing this to our attention, Charlene. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!