On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
My Perfect CV builder creates professional and ATS-friendly CVs in minutes. Use our easy-to-use mobile app CV builder for fast CV creation, transparent pricing, excellent customer support, and secure, confidential service.
My Perfect CV - CV builder Reviews Summary
The company has garnered mixed feedback, with some customers praising the ease of use and effectiveness of the CV-building tools, as well as positive interactions with customer service representatives. However, a significant number of reviews highlight serious concerns regarding unauthorized recurring charges, lack of communication, and difficulties in canceling subscriptions. Many users express frustration over being charged without prior notice or clear terms, leading to feelings of being misled. Overall, while the product quality receives acclaim, the company's customer service approach appears to be marred by issues related to transparency and responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I started off aggressively on the phone as I thought I was incorrectly charged, however after calming down I was told why and how it was charged, they had in fact charged correctly... They were very understanding though and actually refunded me, and lowered my monthly figure, very helpful!
Your site is really helpfull and simple, but I think will be better if you will make a " cancel subscribtion" option. Thank you
You are most welcome, please know that we do offer self-cancellations which you can process directly from your "Account Settings", Eduard. If you ever need any assistance with your account simply let us know.
Very good costumer service received.
The lady was very helpful and I did not have to wait ages to get an answer.
Thank you!.
You are most welcome and thank you for sharing your experience with our agent, Roberto. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation and your feedback helps make our service even better.
Contacting one of representatives of perfect cv was a great experience and the request I had was just done in a few minutes. Recommending to everyone
Thanks
We absolutely love recommendations, Mustafa! Thank you for sharing your positive experience with our customer service agent!
The help was amazing and very helpful. I thought that it was helpful because you fully explained the whole process and made it very easy to understand and I also felt like I was in his best interests in terms of helping me and fully explaining he process. This review is for Ronnie Samuel.
Hello, Ethan -
Thank you for sharing your amazing experience with our agent Ronnie. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation, your feedback helps make our service even better.
Ronny was very kind and understanding and I was able to feel very satisfied from his service. He was aware of my needs and ensured they were met. However, if it wasn't for him I would have given this review 1 star. Please understand you are choosing the wrong way to MARKET a product. Essentially, you are scheming customers 16.75 for a CV template. Ask yourselves, what you are making your customers do. I hope you take responsibility for this serious issue in the future as your refund system is just as SHOCKING.
Hey, Abbie -
We’re thrilled to hear that Ronny was able to assist you with your inquiry and provide you with excellent service, we’ll be sure to let him know your wonderful comment. We’ve taken note of your feedback and it’s much appreciated, we’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
I had a chat with a customer Care officer (Jeffery), the treatment was so excellent that I had to extend my retainer-ship with my Perfect CV.
Keep up the good customer service.
Hi Alfred,
We absolutely love the positive feedback! Thank you for taking a moment to share how pleasant your experience was with Jeffrey and for sticking with us! We wish you all the best in your search!
Great help from my customer service, very polite helpful and good speaking thanks for your help. It's a great service in getting the job you want
Way to make our day, reviews like yours keep us going, Martin. Our team is always here for you to help out with your CVs and cover-letters, so if there’s anything else we can assist you with, just get in touch.
Amazing service and very quick and easy way to build an outstanding CV for your dream job! The ready content is very useful and helps you with good and suitable suggestions according to your job and position titles. I've built my CV in literally no time and I've found an amazing job right in few days after applying with it, because of course it was distinctive and unique. Thank you team My Perfect CV! Keep doing what you're doing!
We love your glowing review Elif! Thank you so much for taking a moment to provide such detail into your satisfaction with our product! We appreciate the positive feedback and wish you all the best in your new position!
Very easy to use, great choice of templates to choose from and helped me find a job at a bank within one week of using the site! Very straight forwards to cancel the service afterwards as well with thanks to a very helpful phone operator (Pamela Acevedo). Thank you
Thank you for the awesome review and for letting us know that you landed a job, that’s terrific news, Paul We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. Your feedback helps make our service even better.
Wishing you the best of luck in your career!
Pamela was so profession and patient with all my requirements. I had an issue with my CV and she accessed it and repaired the issue quickly.
Hi Michael,
We appreciate your lovely feedback about Pamela! Thank you for the 5 stars!
Santiago was very polite and helpful and answered my query effectively. I am pleased with the service I received and will use my perfect cv again.
Hi Siobhan,
Thank you for taking a moment to share the pleasant customer service exchange you had with Santiago! We're happy to know that you were pleased with our site and will use our services again!
I would recommend using myPrefectCV's service. I managed to design and complete my CV in a short amount of time thanks to them. Customer service was amazing too with processing my requests, and would like to thank Kevin for all of his amazing help.
Hello Finley,
We appreciate you taking a moment to recommend our services! We're pleased to hear that you're satisfied with your new CV and that you found Kevin to be so helpful on the customer service side of things! Thank you for the lovely review!
Site is really easy to use and creates great templates. I have only cancelled my subscription due to having achieved my dream job. Really recommend it. John was excellent on the phone as well.
What lovely news Leighton! Congratulations on your new position! We thank you for taking out the time to leave such positive feedback about our product and our agent, John!
Great and helpful service! I am now able to understand the full benefits of cv builder, thank you Jonathan Blanco
Thank you Daudi! We love it when our agents are able to unveil more of our features to our customers! We appreciate the shout-out for Jonathan!
Sylvia Marroquin was very helpful and polite as well as quick in responding. I wish every business had this much of a good customer service. Everything would be a lot easier.
Sarah,
Thank you for recognizing Sylvia's excellent customer service! We do like to set the standard in customer service and we greatly appreciate you taking out the time to leave the positive feedback!
Spoke to andie who was very helpful, i signed up with the company and got a job within days of signing, i would recommend this company to anybody out of work.
Congrats on the new job Ken! We're thrilled to hear that you landed a job and we thank you for the recommendation!
Very helpful assistant Christian let me cancel my subscription without being too pushy and was very polite
Thank you Stewart, for sharing the positive experience you had with us! We're happy to hear that Christian was able to facilitate a smooth cancelation for you!
Got some really good insight from worker Andy. Thank you for going the extra mile helped me achieve what was needed :D
Hi Mr. C.,
It really makes our day when we're able to help our customers achieve their goals! We thank you for giving Andy a shout-out and wish you all the best in your search!:-)
It's was difficult at beginning to start building the CV but afterwards all comes together. I am very happy it's my first time using the site.its help full.
Erikson, we're glad that everything was able to come together for you! Good luck in your job search!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking a moment to recognize our customer service agent for his efforts, Anthony. Our team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!