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MYKA Reviews Summary
Theograce is a jewelry company that offers custom-made necklaces, bracelets, and earrings. They have various collections, including the Take a Bow Collection and the Charmed Collection.
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Based on the reviews from two necklaces that were recently purchased I will not be ordering. No longer want to purchase.
I was excited to see my daughter's necklace after wearing it for couple months it broke. I took the warranty out on it because I knew stuff like this happened. But there is nobody to answer your phone calls only emails they have not addressed the matter. I would never purchase from them again. The service is poor when you can get thru to a live person.
Dear Tara,
Thank you for your feedback.
I can see that we tried to contact you multiple times but unfortunately our emails bounced back and you didn't receive them. I can see that you accepted our offer to replace your necklace. The return label will be sent to you shortly, and once the damaged necklace arrived back to us, we will take care of the replacement immediately.
I am sorry that the necklace was damaged but I hope this solution will suit you.
Kind regards,
Customer Service Team
I bought a bracelet in January. Delivery was a nightmare to begin with but the bracelet that is supposedly sterling silver turning brown takes the cake. I ordered a personalized bracelet for my fiance and he hasn't even gotten to wear it yet and it's already turning. I just opened the box to see that. I feel ripped off I should have went with things remembered. I am so mad.
Dear Ebony,
Our sincerest apologies about the issue you’ve been facing with your order.
Kindly note that all our products are covered by 6-months-warranty, we'd definitely be happy to replace the bracelet free of charge. For us to help you better, can you please contact our customer service team from our website with your order ID and the picture of the bracelet.
Kind regards,
I bought a name necklace (14k supposedly) for my daughter for Christmas. Gave it to her on Christmas and the next day it was turning colors. Not real and very disappointed.
Dear Jeanifer,
Our sincerest apologies about the issue you’ve been facing with your order and we’d definitely be happy to look into it.
Can you please send us via our contact form once again an email with your order details and we’ll be sure to inform our support team to be on the look out for it.
Kind regards,
Ordered a necklace on Nov 26 and paid to have it arrive in 13 to 15 business days. My order confirmation said Dec 16 was absolute "latest delivery"... still nothing. In response I emailed them and was given a tracking number and site which provides no info and no responses to multiple emails except one which said dec 31... latest delivery. Who does this?. Save your money... no customer service, no real information... very angry. This was going to be a Christmas gift. I'm really sad. Was told to email again. I have done so... still nothing. Don't use this site!
Dear Jaclyn,
Our sincerest apologies about the issue you’ve been facing with your order and we’d definitely be happy to look into it.
Can you please send us via our contact form once again an email with your order details and we’ll be sure to inform our support team to be on the look out for it.
Kind regards,
Horrible experience. If you need the item to be delivered by a certain date (as you can imagine, with jewelry... that's something a gift giver would want) do NOT order from here. I ordered something more than a month in advance, get an estimated delivery date, come closer to the date I decided to email to check on the status of the item, and the customer service LIES to me and guarantees an arrival by a time -- the item didn't arrive and the shipper informed me not only did they not even SHIP the item until the day after promised delivery, but they decided not to flag it as urgent and pay a tiny surcharge even though the customer support said they would. Dishonest, cheap, and frankly, the necklace did NOT look the price. Absolutely horrible. All the reviews on their website read fake to me too.
Dear Ali,
Our sincerest apologies about the issue you’ve been facing with your order and we’d definitely be happy to look into it.
Can you please send us via our contact form an email with your order details and we’ll be sure to inform our support team to be on the look out for it.
Kind regards,
It has been maybe a month since I placed my order and it still hasn't been shipped! I've emailed them twice and no response and I used 2 different ways to email I used Gmail and my regular email to see if it will make a difference but no! And I can't get a refund! DONT BUY FROM THEM
Hi Carlos,
Our sincerest apologies about the issue you’ve been facing with your order and we’d definitely be happy to look into it.
Can you please send us via our contact form once again an email with your order details and we’ll be sure to inform our support team to be on the look out for it.
Meanwhile, in regards to your previous emails, it is possible that a delivery error may have occurred which could explain why there have been no response from us, as our team have repeatedly made sure that no email is left un-responded.
We deeply cherish you as a customer, therefore it breaks our hearts to hear about your experience so far. We will love the opportunity to turn this around for you!
Kind regards,
Customer Service Team
Ordered a personalised necklace for my girlfriend, paid for fast delivery and didn't receive item! Absolute scammers, I'm sure they change the address when you order so they have a get out of jail free card!
Dear Shane,
We are so sorry to hear that you haven't received your order. We understand your disappointment about this matter.
For us to help you better, can you please send us the order number or any information such as a full name or email address upon placing the order would be helpful? Meanwhile, we kindly ask you to contact our customer service team.
Kind regards,
If I could've left zero stars I would! I ordered 2 custom necklaces back in July 2021 and it's now the end of October 2021 and I have yet to receive them. I've tried calling them and I get no answer. I have emailed them over a dozen times and I get no answer. They scammed me out of over $50. This is ridiculous
Dear Makenna,
Thank you for reaching out to us and writing about your issue. We are very sorry to hear that you haven't received your order.
Rest assured that we would be more than eager to help you and give you the assistance you deserve. Could you please send us the order number or any information such as a full name or email address upon placing the order would be helpful?
Best regards,
Bought this as Christmas gift 2020 9 months later my daughter had it on and I was embarrassed how bad it looked. Contacted the company said they would send another for the same price I originally payed. Why would I pay again. Loved it when first arrived, now looks like junk.
Dear customer,
Thank you so much for bringing this to our attention. The quality of our products is our top priority and we offer the warranty for all our products.
For us to help you better, can you please send us the order number or any information such as a full name or email address upon placing the order would be helpful.
Kind regards,
Beautiful product, gorgeous gift packaging and card with note, arrived way sooner than expected, highly reommended :)
I love the MyNameNecklace products, especially the woven engraved bracelets. The quality is great, however the clasps need to be a bit more secure to ensure bracelets do not fall off.
Cheap jewelry and awful customer service. They sent wrong order and said they would replace and then I never heard from them again.
Dear Libby,
Thank you for taking the time to write your review.
We apologize for the inconvenience you may have experienced with your order. Satisfying our customers and producing high-quality products are very important to us.
Our team will do everything we can to resolve this as fast as possible. In order to locate your order, we need some information from you. Could you tell us your order ID?
Meanwhile, you can contact our customer service team through Help Center or chat.
Kind regards,
Customer Care Team
Have been waiting 6 weeks past delivery day only good thing is always contact and have given discounts but still no products
Hi Leeanne,
We sincerely regret that the delivery of your package didn't go smoothly. It appears this delay was caused by irregularities on the shipping way.
If we offered you a discount or other compensation, it was because the delivery was delayed and we wanted to thank you for your patience. We always take full responsibility for every package we ship until it reaches the customer.
We kindly ask you to stay in touch with our customer support team until the problem is resolved to your full satisfaction.
You can also provide us your order ID and contact details here and we will forward them to our customer support team.
Kind regards,
This thing was so cheaply made when I took it out of the box the metal flaked off, tried to get a refund and they wanted a restocking fee of 75%! Not happening! Please do not order any thing from this company. Also the hey changed their name!
Dear Chelli,
Thank you for providing your feedback.
We are very sorry to hear that our product didn't meet your expectations. Our top priority is client satisfaction, and we take all feedbacks about our products very seriously.
If a product you received is damaged, we are gladly to send you a replacement item free of charge and we don't charge any restocking fee. Kindly note that our products are covered by 6 month warranty.
Rest assured we have a great customer service team in which we can be reached 24/7 on our HELP CENTER on our website. We will be happy to resolve your problem and provide all the best options for you, our client.
In order to support you through this, please provide us your order ID and further order details.
Kind regards,
I ordered a customized bar necklace for my mother which hasn't been delivered even in 7 weeks and I have been told that the order is lost in shipment. I haven't been given a solution yet: no refund either. I requested a fast shipment and even paid for express delivery, still no update on the status of my order.
Dear Naini,
We are really sorry about what happened with your order, we understand your frustration.
Unfortunately, the package was lost on the shipping way, that's why the tracking number didn't show any tracking information. We always take full responsibility for every package we ship until it reaches the customer. For this reason, your request for full refund was approved and proceeded on August 19,2021.
That said, since we did resolve the issue according to your desired resolution and refund the paid amount, we consider this case as closed.
Feel free to contact us for further concerns.
Sincerely,
Customer Care Team
I can not fault the ordering, delivery and quality of my 5 x charm bracelet.it came on time and was perfectly engraved.it is very good value for money. I will treasure it.and I will be ordering again. Thank you
Mrs hinch recommended this website as I saw the bracelet on another website. I absolutely love it n would never take it off as it's so unique with my children name on n fits so lovely on my wrist..
Found this company on Instagram, brought a birthstone stackable ring and I love it, delivery time was earlier than expected date and the quality is incredible! Will 100% be ordering again in the future.
Great experience from ordering, choice, updates on production, fast delivery, and finally, a great necklace,
From the business
My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrea,
Thank you for your feedback.
I am really sorry that based on the reviews, you decided not to order from our company. I can assure you that we use high quality materials and our customer service is available in 24/7 to help with any questions or issues.
If you need any help regarding our products, please contact us via our customer service email address and we will be happy to help you.
Kind regards,
MYKA Customer Service