MyJewelryBox

I ordered my girlfriend a ring (not THAT ring yet) on the site and it was beautiful and delivered without a hitch. It looked exactly as it did in the photos. I must say I was a bit nervous ordering on line but i had strong recommendations from a few friends that have ordered in the past plus i called the customer service line and badgered them with questions. They were great and patient with this novice and walked me thru the process so i took the plunge! I could not be happier! The prices are great and the service was really fantastic. The ring came quickly and made my GF very very happy. When I do go to buy THAT ring I will for sure come back to myjewlerybox for sure... In fact I may just do that in the coming holidays! Thanks for simplifying the process for me guys!

Bought a three stone diamond ring last year. Took quite a while to get the purchase approved, resize the ring, and ship. Ring quality appeared to me to be OK for everyday wear. I was wrong - fast forward one year - one of the stones came loose and fell out, never to be seen again. Two jewelers told me the same thing - the stones were mounted poorly, and one fell out because a prong broke. The ring needs major repairs to strengthen the setting, not to mention replace the lost diamond. Nice job guys. No more internet jewelry for me - and especially from this site.

Don't buy anything from this company. I purchased a ring (size 5) on November 29,2010 as a Christmas gift for my girlfriend. 2 weeks had gone by and I still had not received any shipping information. I called the company, and the customer service rep had no idea what the problem was. I was told that a message would be put into the warehouse, and he would call me back the following day. The following day, no call back. I called again 2 days later and spoke to another rep. I was told that they did not have a size 5 in stock, but they would take a size 6 and resize it for me down to a 5 and send it out promptly. I complained that they should not be advertising things on their website that they don't actually have in stock, and of course was given the runaround.

A few days later, I see shipping information for the alleged size 6 that they resized for me. The shipping information then disappeared the next day. So I called again. This was a week before Christmas now. I was told that they don't know what happened to the package that had the resized ring, which is why the shipping information disappeared. It was "lost". How does this happen? Oh keep reading, it gets better.

I tell this rep that I don't care what they have to do, but they better get me a ring by that Monday morning. And I was firm that the company is to pay for overnight shipping to guarantee that I get it by that Monday morning. The rep tried to argue with the overnight shipping, to which I responded to talk to a supervisor and make it happen. They finally agreed to send me a size 5.5 ring, overnighted. In this case, I needed to resize the ring down to a 5 myself. This is 3 days before Christmas now.

Miraculously, I was able to get the ring resized in time to give the ring to my girlfriend on Christmas Eve. I spent $50 of my own money to resize the ring because of this company's inefficiencies. So of course, when I call customer service again to request reimbursement for the $50, I was told the most they can give me is $15. Unbelievable. 4 weeks of hell with this company. NEVER AGAIN.

Folks, be wise and take my advice. Stay far away from MyJewelryBox.com. Lousy bunch of scam artists and useless customer service.

My (eventual) Fiance and I purchased a 2c tdw. Weddning Bridal/Engagement set from MJB.com this past December.

Nor the picture or the description shows that the center stone is a 4-piece illusion setting, (which it is), and they have poor set gaps in between the stones.

The picture shown on the website shows a combination of round cut and square cut diamonds in the bands, (which is why I chose it) and the actual ring has only square cut diamonds.

The claws that hold the center stones, are all uneven at different heights. The moment I opened the box for the first time, it was entirely obvious that the center stone setting was Crooked-AND-offset from the band.

We took the ring set to a local jeweller, because we weren't sure if we were being too 'Picky"... but the woman behind the counter noticed each of the flaws we did (and more), without us even mentioning the defects to her first! My ring, which had never been worn, looked like a dull, dirty, 100-year old ring in comparison to the other rings in the Jewelery Store cabinet, I hadnt realised just how dull the ring was until we wen't there.

We purchased this ring on Dec. 8th, paid for the RUSH 5-7 business day shipping, to ENSURE we received it for Christmas Day, and it didn't arrive until the 30th!

I opened the box for the first time, and the hinge on the back of the wooden box it came in failed instantly!

I have much sympathy for the customer service reps on the phone, because I have spoke with them at least 6 times, and they are all very courteous, and helpful; do all they can to assist, but its the company to blame. The reps are obviously not the one's 'making' the jewellery, or the boxes they come in.

Thank-God for their 30-Day return policy. We'll see if they can hold up to that promise.

Bottom line: Don't trust the photos, and DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

This company is horrible. Nice products, but the customer service is impossible. I sent out numerous emails, and questions on their forms inquiring about product and sizing. I got one response, very late, that did not answer my question. When I returned the product that was their mistake, I received the same mistake AGAIN. When I got through, they offered to resend it in the correct size, and pay for the shipping. When I received the third ring, it was the wrong size.

I have complained to the company and the response I got was they did everything in their power to satisfy me by giving me free shipping.

Sadly, if that's the best I can do, by hardly responding to any questions, before and after receiving the wrong products, I'm terribly disappointed. I can't believe a company can send out the wrong thing three times, and hardly even apologize.

Maybe if they offered a discount for having such a bad experience, they could've kept my business. However, after a month and no christmas present still for my girlfriend because of their poor service, I am returning the product and spending my money elsewhere.