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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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My partner and myself research our family trees - being New Zealanders, our origins are from Europe & Britain and it is is good to know exactly where you come from - you could say a better understanding of oneself for instance
I appreciate the access My Heritage gives me to its family tress, individual records, images and to other platforms like Geni. This has been essential to furthering the work on my Eastern European lines.
The smart links and suggestions are very useful. I also appreciate the chance to share information with other members.
Still unable to Get a dna name changed to the right uploaded name …people are thinking it's me they are connected with confusing and misleading
Can always find what I'm looking for and more. The information is priceless
I lost the original email account so I could not get in my account. I wrote My Heritage help and y could change the lost email by the new one!
Generally good. A lot of powerfull tools sometimes it's hard to find them. I had a hard time writing some additional information about him. I thought I was writing it in the right place. I was one window about 4 words long, I type a small paragraph but only see4 w0rds at a time,
I was writing about how my dad was born Joe Conner (Joe Collin Conner? When he and my mom came to California They stopped using the name Conner and used the name "Collin. My brother and I are the first people in the family named: Collin" in the family. I was trying to pass that information on to people. Where did it go?
Thank You.
Almost perfect documentation and records on file, but I am hoping I can also extract and print my family tree in 8- 10th generations in one glimpse of an A4 paper. But I guess that is too cumbersome to do... wishing all family tree can be plainly reprinted wuthout hassles.
I have been doing this, for a few years and I have to say I don't regret joining my Heritage. It's so worth the money. I can't wait to do this until I've gone back mileniam s. I've gone back thousands of years. Already. One of my beat ideas ever
My language turned from English to Polish. Contacted my Heritage and they fixed it.
As an occasional user of MyHeritage, I was planning to cancel my subscription. However, the offer of a discount made the subscription affordable and I am pleased to be able to access this website when I choose. Thank you for this.
Regards Dina
It helps me to track down my family in other parts off the world and new zealand
With the addition of so many new sources, locating relatives are so much easier!
Vos demandes devraient être dans la langue du pays, pour qu'on ai pas à traduire. Nous sommes vos clients, à vous de vous adapter. Cordialement
Ich erhalte eine Vielzahl von Hinweisen und Ergänzungen aus anderen Stammbäumen. Ich versuche weitestgehend, diese Übereinstimmungen zu prüfen und bin für die Ergänzungen dankbar. Dabei bin ich leider nicht in der Lage, alle Anfragen und Übereinstimmungen gewissenhaft zu prüfen. Das finde ich bedauerlich, da andere Forschende ebenfalls einen Anspruch auf korrekte Informationen haben.
Con myHeritage riesci a cercare i tuoi antenati in tutto il mondo! Dopo pochissimo che lo usi riesci già a comprendere il funzionamento di ricerca. E dopo... buon lavoro.Poi ti dà tanti consigli e ti permette di impostare un albero genealogico per poi stamparlo
I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.
Unable to merge duplicates, meaning that my only option is to delete profile from the beginning, thus losing all the information from the profile and tree
Gute Familiensuch, aber öfters doppelte Erfassung in den Daten
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

