Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow Judith F.
Unfollow Judith F.
Share Review
Report Review

Pleased with My Heritage
June 23, 2025

My partner and myself research our family trees - being New Zealanders, our origins are from Europe & Britain and it is is good to know exactly where you come from - you could say a better understanding of oneself for instance

Date of experience: June 24, 2025
Utah
1 review
0 helpful votes
Follow Jeff K.
Unfollow Jeff K.
Share Review
Report Review

Great Product
June 23, 2025

I appreciate the access My Heritage gives me to its family tress, individual records, images and to other platforms like Geni. This has been essential to furthering the work on my Eastern European lines.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
Follow Terry H.
Unfollow Terry H.
Share Review
Report Review

The smart links and suggestions are very useful. I also appreciate the chance to share information with other members.

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
Follow Linda E.
Unfollow Linda E.
Share Review
Report Review

Customer Service
June 23, 2025

I appreciated the customer service I receive during my recent renewal.

Date of experience: May 28, 2025
Australia
1 review
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

DNA name
June 23, 2025

Still unable to Get a dna name changed to the right uploaded name …people are thinking it's me they are connected with confusing and misleading

Date of experience: June 24, 2025
Louisiana
1 review
0 helpful votes
Follow Doris B.
Unfollow Doris B.
Share Review
Report Review

Great web site
June 23, 2025

Can always find what I'm looking for and more. The information is priceless

Date of experience: June 23, 2025
Chile
1 review
0 helpful votes
Follow Juan T.
Unfollow Juan T.
Share Review
Report Review

Recover my old account
June 23, 2025

I lost the original email account so I could not get in my account. I wrote My Heritage help and y could change the lost email by the new one!

Date of experience: June 23, 2025
Washington
1 review
0 helpful votes
Follow Bob C.
Unfollow Bob C.
Share Review
Report Review

Lots Information
June 23, 2025

Generally good. A lot of powerfull tools sometimes it's hard to find them. I had a hard time writing some additional information about him. I thought I was writing it in the right place. I was one window about 4 words long, I type a small paragraph but only see4 w0rds at a time,
I was writing about how my dad was born Joe Conner (Joe Collin Conner? When he and my mom came to California They stopped using the name Conner and used the name "Collin. My brother and I are the first people in the family named: Collin" in the family. I was trying to pass that information on to people. Where did it go?
Thank You.

Date of experience: June 23, 2025
Philippines
1 review
0 helpful votes
Follow Fred L.
Unfollow Fred L.
Share Review
Report Review

Documented Genealogy
June 23, 2025

Almost perfect documentation and records on file, but I am hoping I can also extract and print my family tree in 8- 10th generations in one glimpse of an A4 paper. But I guess that is too cumbersome to do... wishing all family tree can be plainly reprinted wuthout hassles.

Date of experience: June 24, 2025
GB
1 review
0 helpful votes
Follow Annette G.
Unfollow Annette G.
Share Review
Report Review

My D N A journey
June 23, 2025

I have been doing this, for a few years and I have to say I don't regret joining my Heritage. It's so worth the money. I can't wait to do this until I've gone back mileniam s. I've gone back thousands of years. Already. One of my beat ideas ever

Date of experience: June 23, 2025
North Carolina
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Share Review
Report Review

Language problems
June 23, 2025

My language turned from English to Polish. Contacted my Heritage and they fixed it.

Date of experience: June 23, 2025
Australia
1 review
0 helpful votes
Follow Dina J.
Unfollow Dina J.
Share Review
Report Review

As an occasional user of MyHeritage, I was planning to cancel my subscription. However, the offer of a discount made the subscription affordable and I am pleased to be able to access this website when I choose. Thank you for this.
Regards Dina

Date of experience: June 24, 2025
New Zealand
1 review
0 helpful votes
Follow sandra g.
Unfollow sandra g.
Share Review
Report Review

Very good service
June 23, 2025

It helps me to track down my family in other parts off the world and new zealand

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
Follow Virginia F.
Unfollow Virginia F.
Share Review
Report Review

With the addition of so many new sources, locating relatives are so much easier!

Date of experience: June 23, 2025
France
1 review
0 helpful votes
Follow Loick L.
Unfollow Loick L.
Share Review
Report Review

Langue du pays
June 23, 2025

Vos demandes devraient être dans la langue du pays, pour qu'on ai pas à traduire. Nous sommes vos clients, à vous de vous adapter. Cordialement

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
Follow Frank S.
Unfollow Frank S.
Share Review
Report Review

Ich erhalte eine Vielzahl von Hinweisen und Ergänzungen aus anderen Stammbäumen. Ich versuche weitestgehend, diese Übereinstimmungen zu prüfen und bin für die Ergänzungen dankbar. Dabei bin ich leider nicht in der Lage, alle Anfragen und Übereinstimmungen gewissenhaft zu prüfen. Das finde ich bedauerlich, da andere Forschende ebenfalls einen Anspruch auf korrekte Informationen haben.

Date of experience: June 23, 2025
Italy
1 review
0 helpful votes
Follow Gugli G.
Unfollow Gugli G.
Share Review
Report Review

Ricerca antenati
June 23, 2025

Con myHeritage riesci a cercare i tuoi antenati in tutto il mondo! Dopo pochissimo che lo usi riesci già a comprendere il funzionamento di ricerca. E dopo... buon lavoro.Poi ti dà tanti consigli e ti permette di impostare un albero genealogico per poi stamparlo

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Excellent
June 23, 2025

I am always being sent possible ancestors from the distant past. Their names seem familiar but the I see I have about 400 people wrong. Too old to be alive the or too young to be the parent. I have no idea how to rectify this as I don't know who they are?
Also, I have seen information on my own parents family that somebody has added. Their facts are completely wrong and I have no idea how to rectify this. These are my parents therefore I know their facts.
I still think this site is the best, ease of use and packed with information.

Date of experience: June 23, 2025
Arizona
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

Not user -friendly
June 23, 2025

Unable to merge duplicates, meaning that my only option is to delete profile from the beginning, thus losing all the information from the profile and tree

Date of experience: June 23, 2025
Germany
1 review
0 helpful votes
Follow Thomas R.
Unfollow Thomas R.
Share Review
Report Review

Ranger2025
June 23, 2025

Gute Familiensuch, aber öfters doppelte Erfassung in den Daten

Date of experience: June 23, 2025