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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Kansas
1 review
0 helpful votes
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Mostly satisfied
July 1, 2025

After entering data, you can't return to where you left off. Example: You just entered data from a lengthy list of matches of people and afterwards you are taken back to the first person on the list. You then must scroll from that person back down to where you were previously. The last person I was working on was on screens 21 of the list. The list could be several screens long.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Retrouver jusqu'a 10 générations c'est génial, seul c'est pas possible,
Merci

Date of experience: July 1, 2025
Chile
1 review
0 helpful votes
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Magico
July 1, 2025

A diferencia de otras plataformas MyHeritage es segura, ordenada y proporciona siempre info de algún antepasado

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Simple et efficace
July 1, 2025

My héritage m'a permis de retrouver facilement la lignée de ma famille. Il centralise en un seul site des milliers de données. Simple d'utilisation il a parfaitement répondu à mes attentes.

Date of experience: July 1, 2025
Louisiana
1 review
0 helpful votes
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Great
July 1, 2025

All good, enjoyed the experience of your genealogy, thanks.

Date of experience: July 1, 2025
Denmark
1 review
0 helpful votes
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Roots and decendents
July 1, 2025

MyHeritage er den bedste mulighed for at skabe et slægtstræ, gratis indtil et vist antal personer i slægtstræet. Der kommer, at man får en email-meddelelse om familiemedlemmers fødselsdage, m. M.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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PROBLEM
July 1, 2025

It looks like a key relationship is on the distaff side. How do we get to that?

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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It was such a surprise to find out that the family DNA was from Wales … when we knew we had Irish on both sides of the family… but mainly Welsh 🏴 Exciting

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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I love using My Heritage, but wish I could do a little more without the high price. I would like to be able enhance photos again, and accept smart matches. At 70 I know I won't be able to catch up with the whole lines (mine and my husband's) but want to be able to print what I have easier so I can share them with my children and grandchildren.

Date of experience: July 1, 2025
France
2 reviews
0 helpful votes
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Décrire MyHeritage.
July 1, 2025

Je suis satisfait du site MyHeritage. Les correspondances que le site envoie sont intéressantes et je peux compléter mon arbre avec. Les ( Matchs) aussi sont bien. Nous pouvons toujours mieux faire. Merci.

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Find new relatives
July 1, 2025

Very good to find new relatives and info about persons in your tree. Even if they emigrated to USA. One comment is that some reported errors in MyHeritage is not fixed in timly manner.

Date of experience: July 1, 2025
Brazil
1 review
0 helpful votes
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MyHeritage is amazing
July 1, 2025

MyHeritage, since the beginning of my tree assembly, has been helping me discover my ancestors, thus ensuring that my genealogy can help future generations in investigating their descendants.

Date of experience: July 1, 2025
Switzerland
1 review
0 helpful votes
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J'ai été très safisfait de ce que j'ai appris en feuilletant des titres dans les fichier des votre société.
Très bien sur tous les sujets.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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History
July 1, 2025

I enjoy finding out about the past relatives and not so passed
The pictures also help see the person and news clips stories I wish would been published Good sight

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
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Not really happy
July 1, 2025

To much false information on here. Incorrect information added to family tree

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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MyHeritage gives me access to lots of records that help me to grow my tree although I have to check carefully that they refer to the right people as some of the names are quite common.

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Veel dubbele personen
July 1, 2025

Dankzij de instant discoveries komen er heel veel dubbele personen in mijn stamboom voor, +/- 15%, van ******* persoonsvermekdingen
Ben al een maand bezig alles op orde te maken

Date of experience: July 1, 2025
New Jersey
1 review
0 helpful votes
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Easy to navigate, and use. Great for organizing your family tree, especially when your able to go back many many generations.

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Stor databas.
July 1, 2025

Omfattande och bra information som man måste tolka, kolla och värdesättas innan acceptans till sitt egna träd.

Date of experience: July 1, 2025
Missouri
1 review
0 helpful votes
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Very frustrating to deal with customer service. Lots of time wasted. Nearly a month of back and forth emails. Been going on since early June!

Date of experience: June 12, 2025