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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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So much enjoyment
July 2, 2025

I very much enjoy learning about my family, extended family and even those in my church family. So much history has been opened up to me. I better appreciate the culture and Heritage that has been handed down to me. MyHeritage has made it easy and fun to discover facts about those that I have only heard of from Grandparents. This is a wonderful and enjoyable way to preserve my family history. At our family reunions everyone enjoys the things I have found and I have referred several to join MyHeritage.

Date of experience: July 2, 2025
Ireland
1 review
0 helpful votes
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I started with little knowledge of my family and genealogy. I have made many interesting discoveries and connections. It takes time, but if you are interested, it is worth it.

Date of experience: July 2, 2025
Italy
1 review
0 helpful votes
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All ok
July 2, 2025

All ok, i liked the work. Besides, i had a login a problem but it was resolved. Non so good to write all this characters, i'm shy

Date of experience: July 2, 2025
NL
1 review
0 helpful votes
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Valt tegen
July 2, 2025

Voortdurend dezelfde discovery. Wegklikken en dan weer snel dezelfde discovery terug.
Weinig nieuwe meldingen. Wel heel veel oude meldingen. Oud uit vorige eeuwen…heb ik niets aan.
My heritage is te duur voor wat het opleverd

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Every time I try to open on another device it won't let me. I have to go through the "I'm not a robot" process.

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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Släktforskning
July 2, 2025

Jag är väldigt nöjd med My Heritage och trodde aldrig att jag skulle hitta släkt så långt tillbaka i tiden

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Great to use site
July 2, 2025

Easily navigable and always family discoveries to be made.

Date of experience: July 2, 2025
Germany
1 review
0 helpful votes
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Too many emails
July 2, 2025

Too manx emails day by day with record matches/ findings of relatives, far beside the main tree. I am meaning cousins and their spouses families. I would appreciate an option to define the depth of reported matches, for example to reduce the famiy tree to father/mother, grand father/mother, great grandparents and so on.

Date of experience: July 2, 2025
Czechia
1 review
0 helpful votes
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KobHutKoci
July 2, 2025

I am satisfied, I am still learning. Are you searching in Australia too?

Date of experience: July 2, 2025
Germany
1 review
0 helpful votes
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Very good experience
July 2, 2025

With the help of MyHeritage, I received very important and interesting information about my ancestors. Contact with a manager was very nice.

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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I have had many hints which have been valuable, good service when I have spoken to staff and the premium is good value for money.

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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Refund
July 2, 2025

I needed a refund and they were very understanding and quick to give it to me. I am very grateful and satisfied for the service.

Date of experience: July 2, 2025
Spain
1 review
0 helpful votes
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Reconstrucción familiar
July 2, 2025

He podido encontrar a mis familiares del árbol familiar paterno hasta 1563!
Muchas gracias!

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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A very good genealogy program
July 2, 2025

No end to the amount of information available when tracing the family. Some parts are quite cumbersome for example duplicate profiles, there must be an easier way to delete these. I don't think that the program is designed around the Senior operators. Quite costly for those on a budget in these hard economic times and additional resources papers etc come at an additional cost

Date of experience: July 2, 2025
NL
1 review
0 helpful votes
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Problem not solved
July 2, 2025

I askes (again) about a problem in my tree. After 2 months they told agaian and it could take awhile. They offered me 2 months free membership. That is very generous, but i would prefer they solved the bug

Date of experience: June 2, 2025
New Zealand
1 review
0 helpful votes
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Semi good
July 2, 2025

Staff wonderful, Price oo expensive for elderly folk trying to see some sites e.g.DNA results-these should still be available to those of us who originally had them. After buys a new year's subscription I am now told that I have pay more to see the messages etc I need to follow up on when possible. On a pension it is not possible to pay more again. I am quite disappointed to see that on the internet- asking for more money. Otherwise good site but lots of mistakes on the family tree (not by me) but I do not know how to fix these either.

Date of experience: February 1, 2024
Spain
1 review
0 helpful votes
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Excelent app!
July 2, 2025

Excellent application, it allowed me to build my family tree and thus obtain my Italian nationality.

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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I just love MyHeritage!
July 2, 2025

As a senior citizen my options of entertainment and thrill are limited but MH has given me a chance to discover new worlds finding unknown near family and family connections with great historical figures. Every new day with MH gives me reason to love and enjoy my life as an 80+!

Date of experience: July 2, 2025
Denmark
1 review
0 helpful votes
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Spændende at arbejde med
July 2, 2025

MyHerritage er altid indstillet på at imødekomme spørgsmål og ønsker.

Date of experience: July 2, 2025
Australia
1 review
0 helpful votes
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Easy to use site. Massive database and based all over the world.

Date of experience: July 2, 2025