MyHeritageReviews 7,025

I find MyHeritage to be very user-friendly. I’ve been a subscriber for nearly five years and my extended family loves the family event notices that appear automatically in their email. Recently I found I was unable to change my primary card photo, which must be some sort of glitch because I have always been able to in the past, but Customer Support hooked me up with Melody who did it for me. I’d also like to rearrange some cards of ex-spouses but find I can’t do that online, only on the Tree Builder, but that change won’t show up online, which is a disappointment. Overall I have found MyHeritage to be one of the best family websites.

To MyHeritage Support Jun 25
Hi there Tabea, thank you very much for the upgrade to my subscription. All is now synchronised. I have had a quick look and everything appears to be working as it should. I shall enjoy having a good look over the whole programme.
I would like to add how much I appreciated the level of care and service you have shown. It was a bit unexpected in today's environment. Full marks to your company.

Many thanks and kind regards,
William Barnes

Following a series of computer issues that resulted in having two identical family trees in the system and much angst and a distinct lack of computer smarts on my part, the assistance I received from My Heritage support staff, Linoy in particular to sort and resolve has been exceptional. The ease, patience and efficiency provided by Linoy and staff was excellent and I now have a tree covering many decades with facts, photos all as they should be. My Heritage can be proud of your staff and their endeavors to ensure customer satisfaction is achieved. Thanks so much. Royce W

I have been having a problem with My Heritage for a couple of weeks and emailed the Support Team for help. Michael tried so many things to help me. When all else failed, he rang and went through several options until he found that it was my computer and not the My Heritage programme. Michael was a true gentleman and was so tolerant and patient with my lack of computer knowledge. I am so very grateful that My Heritage have support people with Michael's expertise and knowledge to help me with any problem that I may have.
Thanks you.
Sandra.

MyHeritage bombs his users with hundreds of copied mistakes in other users trees and the duplicating of mistakes never ends! As a starting user you haven't the possibility to communicate with other users, so you cannot tell them how wrong the information is and you cannot tell anybody that the proposed matches are mismatches. MyHeritage continues to give you info with which you cannot do anything because you have to upgrade your free account to do that, but that costs you a lot of money. Other good genealogy sites, p. E. geneanet.com offer better possibilities for free! Even Geni.com, owned by MyHeritage, offers info for free.The so called sources for which you have to pay a lot of annual contribution money are often very wrong, not real sources or real matches, but just genealogysites of other users with uncertified information, mostly free to get on other sites as FamilySearch, Geni.com, Ancestry.com, Geneanet.org, WeRelate.org, etc.

Why are somany persons working with MyHeritage, are they so stupid, or am I so smart?

Earlier this year because I was a member of 23andme I was able to transfer my family tree over to myheritage site - this was great news as wanted to expand my tree.

Unfortunately the process didn't go to well due to my lack of teccy skills and a glitch in the transfer system. It eventually took a few weeks to sort this out as halfway through I had to go into hospital.

The myheritage support staff (especially Marianne), were really fantastic and when they knew I was going into hospital told me to contact them when I got home. I really appreciated the fact that the same person followed through with what they said they were going to do.

The situation was finally resolved the situation by liaising with 23andme staff, and now I am back on track with building up my family tree. As a bonus myheritage have added a 6 month subscription for any inconvenience caused.

So good on you myheritage for going the extra mile as in these days of faceless business practices customer service is often just lip service.

I have been a member of the My Heritage site for several years.
For some reason, this year they decided to automatically renew my membership - it has never automatically renewed before - and took over £200 from my credit card without any email being sent in advance saying this would happen, how much would be taken, or explaining how this transaction could be stopped.
I only found out because my credit card company contacted me as they were about to stop my card because of suspicious activity.
I have contacted My Heritage about this and all I got in reply was a copy of an email they sent me ONE YEAR AGO when I made my previous (manual) payment stating that it was an annual subscription. Again no where in this email does it say the payment is recurring.
All other sites I subscribe to send an email a few weeks ahead of renewal to remind me, they don't seem to think this is necessary.
I am in the process of trying to get this money refunded - I hold my breath - BEWARE!

The website is wonderful. I only use the web version (not the desktop platform) and it pretty much covers all I need.

I've had very positive experiences with Ansectry.com though, and one thing in their favor is their oncredible record matches. For some reason, in that sense, I had a more positive experience with them.

All in all - great. Still short on some albums and charts features by superior by far to anything else Ive had a chance of using.

I went on this site once, I was on it for maybe 20 mins. It held no information I was searching for. I logged off and thought nothing about it. I DON'T recall reading ANY price lists on the screen. I also DON'T recall anywhere saying if you DON'T respond to our email we will bill you for this year and continuously unless you can find a way to stop us.
It wasn't until $155.61 AUS was stolen from my account that I rang my bank and had my card stopped. I will take all measures to make sure this deceptive company is brought to justice. You haven't heard the last about this.

I like the fact that one can upload a GEDcom for free. Here are the instructions:

http://helpcenter.myheritage.com/Family-Site/Family-Tree/**************/How-do-I-upload-a-GEDCOM-file-to-my-family-site-on-MyHeritage.htm

What I didn't like is the fact that only part of my GEDcom is viewable for free. Another thing I do not like is that even though MyHeritage says they will bill you annually if you do not have a debit or credit card. But once the process is finished, MYHeritage asks you to then download the form, print it out and mail it in with your annual subscription. This is deceptive.

They charged me after my free subscription had run out, dispite the fact i just forked out over £120 quid on a premium package, before my trial had finished. I am still waiting on a email back, they also only seem to have one phone number which is really hard to find and even harder to get through to a real person. I expect i will get a responce after my 30 money back guarantee is up.