MyHeritageReviews 6,486

The gentleman that spoke to me about any and all questions regarding my results was phenomenal. I had my doubts about some of the findings, but this gentleman was more than informative about the results. An obvious Irishman, he explained how he was very much into DNA results and how to read them, having done his homework on how people migrated hundreds of years ago. If anyone should luckily get this man at Tech Support, consider yourself in good hands. I am very pleased with my results.

Got a quick and good help with my case today.

Never been involved in such a good and knowledgeable support that also "reads" the user's knowledge.

My husband and I both received emails indicating our DNA results were ready to view. After many attempts, we continued to receive the message that there were problems with the webpage and it was being reloaded; however it never did reload. I called customer service several times, to no avail--continued to receive recorded messages that were totally unhelpful. Finally on Saturday, I was able to speak to a "real person"-- Patrick from Ireland. He was extremely knowledgeable and courteous and walked me through the process. He even called me back when our line was disconnected, which told me he was there to help. We were finally able to get our results, thanks to Patrick.

I manage my husband's tree as he won't go on line. I was afraid that the Heritage people would only deal with him but aftrr a few questions to verify who I was everything was fine. A lady called Alon was very helpful and patient as I am slow at typing and not too computer literate. I had ordered charts and when I tried to view them they gave an error message. She went through how to generate the charts. They showed up ok on her computer but gave error messages on mine. She advised removing Adobe and reinstating it. She also helped me to insert my Father onto the tree. The problem arose becaus his name was George William but he had a brother Gearge (Who died at a few months old) and a brother William. I wouldn't hesitate to ring them again. JH.

I called yesterday, to see if I activated the wrong kit number, that I bought for my mother, whose in another state. Anyway, when Joy got on the line, she helped ease my mind, when I asked about the wait, just to get to the lab. My mother mailed it on the 29th of January and it doesn't show that the lab received it, yet. Well, she said, they probably haven't gotten to it, to scan it in, because of how many they receive and that I did type in the correct number. So, thank you, Joy. I passed that information on to my Mom, whose now in rehab for walking pneumonia.

Unfortunately I made a decision to spend almost $500. For kits for my family for Christmas. They were thrilled when they opened them and couldn't wait to use them. All the kits (except 2) were sent in within 2 weeks. Two of my family received them in an appropriate timeslot. My niece received hers on her little iphone. When she opened it some music started playing and one country appeared and then nothing! Done! I found out that inadvertently my husband and cousin's samples had gotten switched and immediately called to correct it (half hour wait on phone). Weeks go by and nothing. Another hour long wait call. They're working on it. Another long wait but call from another rep. It's being processed. Another 2 weeks nothing but I saw that my cousin now owns my family tree and everything else I have on computer. It's now middle of Feb. And I get a call from Rep. In Israel... Did I have any problems? Are you kidding me? Guaranteed problem will be fixed. The Christmas from hell!
I'm out over $150I