MyHeritageReviews 6,486

My late husbands family are ALL from Italy. Some from the middle, Umbria and some from Naples. My Granddaughter and I did the MyHeritage. I myself a bit excited to see where 'my life' tracks have been leading to now. I'm adopted. I, as was my Granddaughter were excited to see her results and to see the Italian %. When 'I' saw NO Italian %'s anywhere, I was confused. I called and talked to JackO and he was a HUGE help in explaining it all to me. Needless to say, as I also explained to my Granddaughter, she was still thrilled to see the diversity in hers. Her results went back 7 ethnicities, where mine only goes back 5 ethnicities, so far. BUT, he is a real gem and was very polite, didn't make me feel rushed and fully explained away all my questions and concerns.

Called from NZ and didn't have to wait long because instructions on phone meant I got through to appropriate area immediately. Majal answered the phone clearly and was very quick and helpful with my enquiry and I have coming away feeling confident that all is well. Thank you and looking forward to my results.

Telephone customer service was great. No complaints.

Afterwards, we ordered two kits online each costing $12. Shipping, total of $24 to send both kits to us. They arrived in one envelope weighing less than 1 kilo. Therefore they paid less than $5 to ship to us and we have to pay return postage with the vials. For the exorbitant charge of $24, My Heritage should include return shipping which is basically in an envelope costing about $1.13 postage. We assume their small flat box, vials, swabs, instructions costs are included in the purchase price. $5-6 shipping charge including return is enough for each DNA test.

Ik heb wel een tijd gewacht tot ik een medewerkster aan de lijn had, maar dan heb ik wel een echte medewerkster gekrijgen met de naam Tessa, die alles heeft gedaan om mij echt te helpen. Met veel gedoeld en kennes heeft zij mij geloods over de site om mij laten zien hoe het site werkt, geen vraag was te veel voor haar en ik was tevreden.

Ik vindt allen dat de zoek maschine van MyHeritage, te veel resultaten geeft die niet relevant zijn voor mijn zoek opdracht, ook wanneer ik precise gegevens in tik, ik krijg soms tousende resultaten en pas naar veel zoeken vindt ik (of niet) wat ik heb gezocht en dat is heel vervelend.

I am hard of hearing so I missed your representatives name. However I started as number 11 and waited for my turn. I appreciate know where I was in line and also how I was advancing in line. Had it not been for that I would have hung up. Once I was answered by your rep I found her to be most pleasent and helpful. She straighten my situation out and advised me what and when to expect my results
I wish all of my calls to business were that professional and successful.

I sent my sample kit through the US Postal Service. The tracking number showed that the delivery was "Delayed" after three days in the system then there was no further activity for the next two weeks. When I went to the USPS website I needed the "To" address to fill out the contact us page. It isn't listed in the kit instructions so I emailed My Heritage asking for it. Meanwhile I submitted my inquiry using "unknown" as the address (leaving it blank gives an error message).
My sample was delivered the next day before My Heritage responded and I received emails from My Heritage informing me of it's delivery as well as another a couple of days later responding to my inquiry. There has been no response from the Post Office. My Heritage has much better customer service than the Post Office!