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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Service personnalisé, très professionnel, besoins bien ciblés et comblés.
I fisvover that my grand father fought in WW1 as a US Dolfier and that our family did The US through trade and food ships from the faros that my ancestors had in Colombia and Costa Rica
The site is a great source of information to make genealogical research and connect with long lost relatives. It offers both documental and genetic data.
With the help of Myheritage I have been able to find relatives that I didn't know to have. Because of its large DNA database, specifically European I have encounter a more clear path to my ancestors. They have powerful search engines that will help you research and discover new avenue's. In general very satisfied with my experience.
I Love MyHeritage.com as I have found family members and their information. Thank you, Joy,
Buscaba familiares y los resultados han sido muy satisfactorios.
Muy recomendable.
Having to get a verification code every time you log on. It would be helpful if the number was valued for 24hours say from 0001 to 2329.
In the Discovery column can the numbers go from the least as well as the most as I prefer to go that way as it makes it look as if you have done more.
All smartmatches are behind paywall...I took premium and get nothing? I got more information from Geni via "record match".
Heritage is a great help with finding ppl and I have found it better than others I have tried.
Une expérience très complète avec un site et une équipe efficace
I have found MyHeritage extremely useful when researching my FT. I particularly like to see Relativity Connections. I have enjoyed the photo colourize and AI life story biographies features
Having paid extra to receive the item before my husbands birthday, I am rather disappointed that the item did not arrive within the specified time frame. In fact, I believe I deserve a refund for the swift delivery supplement I paid that turned out not to be be swift at all. I am still awaiting my delivery confirmed over 10 days ago.
We understand your frustration and appreciate you bringing this to our attention. We’d be happy to assist in investigating the delivery issue further. Please reach out to us at [email protected] from the email registered to your account, and we’ll look into this as soon as possible.
Kind regards,
Henrik,
MyHeritage Customer Care Team
I'm amazed at just how many family members I have found near and far, have gotten in contact with that I didn't even know, and family history! Thank you MyHeritage!
Did all I expected, efficiently and quickly. Even with small requests, emails were answered on the turn.
Discovering relatives and their stories. I discovered many relatives lived through the prohibition. Others were in Revolutionary and Confederate Wars and more served in WWI and WWII, some survived others died.
Am a returning customer. I tried a lot of other genealogy web sites, there good, but not as good as MyHeritage.
That why I returned.
Gracias por el análisis.
Como persona en la que su partida de nacimiento está en blanco el nombre de los padres biológicos, y toda la vida preguntándome la gente si soy española y convencidos que tengo genes que no son españoles, este test me ha despejado las dudas y aclarado de donde soy.
Muchísimas gracias.
Deciding to do my heritage was very exciting and made very easy using My Heritage site.
I signed on as a free site only. I carefully abd purposely did not sign up for any paid subscription but somehow I ended up being charged fir an annual subscription of $164 with no notice or emails until the charge had been taken from my account. Once I saw it I immediately tried to cancel and refund the amount charged but there is no phone number or person to contact directly. I sent an email requesting immediate cancellation and received one back saying I
Would be sent to billing for help but no way for me to contact billing. Since yesterday when I realized the mistake I have only received an email welcoming me to my annual subscription but nothing mentioning or addressing my concerns. This feels fraudulent and I am definitely not recommending this business. I give them no stars and am now pursuing the refund through my bank. Do not use this service!
Hello Cindy,
Thank you for your feedback.
Please note that once you enter into a free trial subscription, or purchase a full-year subscription (Site or Data), you are sent a "Thank you" email to your registered MyHeritage.com email address.
Within this email, there are listed the benefits of the subscription and instructions on how to cancel the automatic charge before the end of the free trial period. Also shown is the renewal price for the following year.
We do however understand that these emails may be routed to a junk or spam folder and therefore get overlooked.
With that in mind, I would be more than happy to assist and follow up with any questions or problems you may be having.
Please contact me at [email protected] from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Dean, MyHeritage Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand your frustration regarding the access to Smart Matches™. While viewing Smart Matches™ is free, confirming them or contacting the owner of a matching tree requires a Premium or PremiumPlus subscription. If you have a Premium subscription and are experiencing issues, please reach out to our support team at [email protected] from the email registered to your account, and we’ll be happy to assist you further.
Kind regards,
Henrik,
MyHeritage Customer Care Team