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MyCleanPC

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Couldn't ask for better treatment of our problem. Two people who are techs did a fine and professional job to correct our problem.

Date of experience: May 18, 2020
Kentucky
1 review
1 helpful vote
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Computer clean up.
May 15, 2020

Great tech person. Explanined very well what he would be doing to my computer. He done a fantastic job.

Date of experience: May 13, 2020
Indiana
1 review
0 helpful votes
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John H did an OUTSTANDING JOB. He was very professional, polite, and knowledgeable.
He should be promoted at the first opportunity.

Date of experience: May 12, 2020
New York
1 review
0 helpful votes
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Excellent tech guys, very relatable and patient. My computer is in great shape right now! The tech guys were very great in explaining what they were doing with my computer!

Date of experience: May 6, 2020
New Hampshire
1 review
0 helpful votes
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Orders
May 1, 2020

I just got this so will see how it works. Hopefully all is well and I don't have any more problems. I just joined this company after being with my other computer company for 20 years so it was hard to change.

Date of experience: April 30, 2020
Texas
1 review
0 helpful votes
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I had two hard drives I could not use in my laptop as it stopped recognizing them in Win 10.
They helped all along to install and solve the problem and get the two hard drives to be
Recognized, named, and work smoothly.

Thank you!

Date of experience: April 30, 2020
Delaware
1 review
0 helpful votes
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Great service.
April 30, 2020

Just simply a great service. I have had this service for many years. Service this time took a little longer than usual, but we are in the midst of the coronavirus pandemic and I did miss two attempts by the technician to reach me.

Date of experience: April 29, 2020
Massachusetts
1 review
0 helpful votes
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Reps were polite and helpful. My laptop is better. Affordable service. The tech that I spoke to on the phone was very knowledgeable and helpful.

Date of experience: April 22, 2020
Maryland
1 review
1 helpful vote
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Recently installed new hard drive and windows 10 to correct my crashed laptop. I had trouble loading Email service. Been too long and have forgotten how to bring Email on line.
I have been a MyCleanPC customer for many years. MyClean PC has always provided great support, so I contacted tech support and bingo the problem was fixed.
Very pleased with MyCleanPC software, service and support.
Dave M.

Date of experience: April 22, 2020
Alabama
1 review
0 helpful votes
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Excellent service!
April 22, 2020

Excellent service with a reasonable price. They have always solved all of my problems quickly. They give you 24/7 service and are very easy to deal with.

Date of experience: April 21, 2020
Maryland
1 review
0 helpful votes
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Problem Solved
April 14, 2020

I was having issues with my Laptop, but the technician who attended to me solved the problem for me. He was very cordial and friendly, he did every thing to my satisfaction. Thank you so very much.

Date of experience: April 13, 2020
Maryland
1 review
0 helpful votes
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Totally outstanding service! Technicians work together to resolve customer's issues. I had an issue in installing the software on my computer. A technician troubleshooted and discovered the issue immediately. The total process only taken less than 30-minutes.

Date of experience: April 9, 2020
Utah
1 review
0 helpful votes
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I have been a customer for several years and I love it that I can call and they can clean up problems and help me install programs.

Date of experience: April 6, 2020
Pennsylvania
1 review
0 helpful votes
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Great service, friendly and knowledgeable techs, problem solved, would recommend to others, well worth the investment

Date of experience: March 30, 2020
California
1 review
0 helpful votes
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Good value
March 28, 2020

When you have an issue with my computer they get on and solve the problem. It is important to have someone that works on your computer is easy to understand.

Date of experience: March 27, 2020
Nevada
2 reviews
0 helpful votes
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How My Clean saved my sanity. I already wrote a lengthy review during this survey. They have been patient, kind, knowlegable and most of all fun. I am 74, have owned any personal computer for less than 2 months, and fumbled around trying to solve problems myself using "Windows 10 for Senior Dummies" and getting nowhere' USA support was a great idea..

Date of experience: March 24, 2020
California
1 review
0 helpful votes
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Great Service!
March 22, 2020

The response time was fabulous. The technician was knowledgeable and got my computer back up and running in no time. Thank you for the tremendous service!

Date of experience: March 20, 2020
New Jersey
1 review
0 helpful votes
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Amaizing
March 20, 2020

I'vethis is my second time using my clean pc company and I've never been disappointed. Response was super fast and accurate. Its a little pricy but worth every penny. Thank you.

Date of experience: March 18, 2020
Illinois
1 review
0 helpful votes
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The technicians at US Tech Support are the BEST! They are available 24/7, 365 days per year and they are MAGICIANS! They always know how to fix anything!

Date of experience: March 18, 2020
North Carolina
1 review
0 helpful votes
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A little pricey but its worth it because they are Fast to answer and solve the problem. Also techs are very patience when explaining the problems. They have me up and running after cleaning me out,,,,

Date of experience: March 17, 2020

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States