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MyCleanPC

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
Follow Lois S.
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I still get some kind of message that pops up wanting me to okay something... that I didn't okay... It's strange and it just keeps popping up. Next time it does... I'll write down what it says... It's asking me to okay something... I'm sure my tech rep didn't put it on there. If it comes up and does not go away. I will call back. Your Tech reps are amazing people.

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
Follow Guy M.
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I called to have my computer checked because each time I would put my computer to sleep and the awaken it when I'm ready to use it, the computer says I am not connected to a network. Within ten minutes the technician fixed the problem and cleaned and optimized my computer. Thank you so much, you have always provided great service.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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I received a call from someone telling me that my Apple account showed someone trying to access my devices - called and they told me that it was someone from Russia. They asked for my email account name... then I really got worried... he wanted me to turn on my computer - I said no and got off the phone. That is when I contacted you.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Ernest S.
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MyCleanPC icon was not working when I clicked on it but it needed to be renewed. I didn't know this until I made aware of this when I went to the U.S. T. web site and a tech there told me. So I purchased another year at a low cost and that solved my inoperative problem.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Kathy R.
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My whole Windows 7 system failed, my computer had to be backed up, and Windows loaded back on. Your technician, Kevin, was a huge help handling these things. I also needed help loading Windows Live Mail, and bringing my wireless printer back on line. This was accomplished in a timely manner and very effeciently.

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
Follow SUE S.
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I am not tech savvy and rely on those that are to help me with these issues when I get in a pickle. USTech Support has NEVER failed me. The gentlemen I worked with today was FABULOUS and thorough for which I am grateful and reminds me how lucky I am to have this service! Thank you -- thank you THANK YOU!

Date of experience: January 3, 2018
Texas
2 reviews
1 helpful vote
Follow Donna a.
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My laptop was running slow and I will told by a local tech that I had some dead spots in the hard drive. Your tech cleaned and checks for virsus. He left me a message that this was taken care of but forgot to say if he checked hard drive. I was assured after I called that everything was fine.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Rochelle a.
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I purchased a new Epson printer/scanner and despite the best efforts of your technical staff and myself we all agreed that the printer was completely incompatible with my computer. I am going to take it back and will NEVER buy another Epson product again. Your company has a great staff.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Rocco A.
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Every problem i have or anything i need installed they do it for me im very happy with the service never have to take my comouter in anywhere its all done buy you guys no problems at all very happy with the servive as long as the price stays the same i will be a life time member

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
Follow Khaled H.
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My brand new laptop was hijacked by rogues who locked the system and demanded $300 to release my laptop. Andre (agent 0163) took charge and removed the virus and temporary files holding my laptop hostage. Very efficient and very professional. Commendable.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Lawrence B.
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The young lady who spoke with me was disappointed that I didn't subscribe to your maintenance program, but I really don't need any maintenance with your program "My Clean PC" your program is very good and cleans my PC better than McAfee or anything else I've tried.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Sheree L.
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The activation code would not work for me that was emailed to me after I purchased your program. A technician had to access my computer to get it to work which I was uncomfortable with but seems I had no choice to get the program to function.

Date of experience: January 3, 2018
Texas
2 reviews
0 helpful votes
Follow Richard C.
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Usually the service is great. This problem was partially solved. The system is better but still is not operating normally. I would have liked to see the tech run the system through it's paces before completing the system checks and signing off

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Gerald D.
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The Technician informed me that my computer works as fast as it receives data from the ISP and that my Modem could be my problem. We did a power surge on the modem and that was my problem... the modem was not at the speed provided by my ISP.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Emory V.
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Anytime I have a problem it is always resolved. I have been lucky I guess that it was Tony 171 i think again. Great TECH and hope that is who I deal with all the time. Hope all the Techs can follow in is steps. THANKS AGAIN for your support.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Carl K.
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I received warnings of virus, plus PC was telling me I entered wrong password before I even entered one. Work was finished much quicker than I anticipated. Haven't had time to be sure all problems were resolved but feel confident they were.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Rich F.
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When I need you, you repair any problem I am currently having with my computer. It is a great comfort knowing that a simple phone call puts me in touch with a professional to clean the system and adjust settings for optimal performance!

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Thomas D.
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I was in a situation with someone I could not understand and they wanted $200 to fix a problem with my computer they had a foreign accent. I got very upset and called US Tech Support and they straiten it right out. Thank You. Tom

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
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Computer start up was slow. Received pop up message of possible Malware infection. Contacted US Tech Support for addressing potential threat. Will test later today to determine if there are any issues that require follow up, Thank You!

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Brian W.
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Computer start-up/programs/windows/browser were running slow/ twitching/ freezing/refresh was jamming Windows would auto shut down due to background malware/virus... Computer is now running correctly... Thank you USTechsupport :)

Date of experience: January 3, 2018

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States