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MyCleanPC

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Alabama
1 review
0 helpful votes
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I need the protection because of what all i use my computer for like banking and any credit card business i do and for my online ordering and i don't need just anyone knowing my personal information and i think this program is going to work really well in helping me to safeguard my personal info.

Date of experience: October 7, 2018
Colorado
1 review
1 helpful vote
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Clean PC review
October 6, 2018

Think the scan was fine but am unsure that it solved one of the problems that it detected, I can only hope that I can understand what I need to do to complete the correction that needs to be done,

Date of experience: October 5, 2018
Michigan
1 review
0 helpful votes
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I called them for help and they help me out, they never said they couldn't help me and they did a good job

Date of experience: October 4, 2018
Texas
2 reviews
0 helpful votes
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US Tech Support Review
October 5, 2018

I have been a faithful client of US Tech Support for years and I trust them with my three computers. They are easily available and always fix and clean my computers with fast and excellent results. I have used other Web cleaners in the past and none compare to the credibility of US Tech Support.

Date of experience: October 4, 2018
Texas
1 review
0 helpful votes
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My clean pc
October 4, 2018

Thanks for resurrecting this virus laden laptop! When I see bad reviews on their service, I cant help but wonder if the individuals even subscibed to get the maximum service! It's outstanding!

Date of experience: October 4, 2018
California
1 review
0 helpful votes
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Impeccable Service
October 3, 2018

This is a "stand-up" company. Most pc users who do not have technical expertise need US Tech as a partner. - A Must!

Date of experience: October 2, 2018
Texas
1 review
1 helpful vote
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Love MyCleanPC program
August 22, 2018

I love the program and all the support I receive when I call in weekly to get my computer cleaned up and running faster. Absolutely a great value considering the cost if my computer crashed

Date of experience: August 22, 2018
Texas
1 review
0 helpful votes
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Love MyCleanPc
July 11, 2018

I have worked on computer since 1978. We always had a help deck to go to in the work place when we had a problems, so this is just what I needed. Be fore MyCleanPc, I had to pack up my computer and take it to some place or have total stranger come to my home. MyCleanPc is worth every penny.

Date of experience: July 10, 2018
Utah
1 review
0 helpful votes
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MyCleanPC review
July 9, 2018

I love the program and the support you get from US Tech support they are both great, and a great value for the money.

Date of experience: July 9, 2018
Texas
1 review
0 helpful votes
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E mail problem
June 28, 2018

Did as always great job done with speed most helpful. Why do I need to enter 100 letters when I can say what I want in less. Have you become part of the federal government

Date of experience: June 27, 2018
Oregon
1 review
0 helpful votes
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Essential.
June 14, 2018

Sometimes excellent, normally adequate, seldom bad and not recently. Not magic but necessary in my world!

Date of experience: June 14, 2018
Minnesota
1 review
0 helpful votes
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Owner
June 6, 2018

They really go out of there way to fix all of the problems with your computer.
And believe me, I have had a bunch of issues. The only time they could not fix it, the issue was with a software for Quick Books.

Date of experience: June 5, 2018
Wisconsin
1 review
0 helpful votes
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I've been a part of the ust family for well over ten years and they have never let me down. I cannot say enough good things about them. I'm very happy with there service and I'm positive that you would feel the same if join the teams. Great family to join.
Totally the best. Andrew Dinkins

Date of experience: May 4, 2018
Alaska
1 review
1 helpful vote
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As usual they provided quick courteous service. Whether you need a tweak or a major overhaul, they are the folks to call. I have needed both and they are money.

Date of experience: April 26, 2018
Canada
1 review
2 helpful votes
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It took less than 5 minutes to fix my problem. Thanks. Well worth the monthly fees for my membership. I have been a customer for over 5 years and never had a problem they couldn't fix for me.

Date of experience: April 24, 2018
Texas
1 review
1 helpful vote
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Very very pleased!
April 21, 2018

The techs do an awesome job as my computer has had malware and other viruses and they cleaned it up perfectly. They are very thoughtful and dont make you feel stupid when you ask questions.

Date of experience: April 20, 2018
Texas
1 review
1 helpful vote
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I have been with USTech for well over 5 years. I do a lot of research in getting information for my web sites. Unfortunately, I do pick up a bug every now and then. I have had some real dillers and every time I have contacted USTech - they have taken care of it. Not only are they efficient and know what they are doing - they are as considerate and pleasant as one could hope.

You can not go wrong with USTech.

Date of experience: April 16, 2018
Colorado
1 review
1 helpful vote
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Works for me
April 11, 2018

Never had a problem in all the years I've used My Clean PC. Started using it back when it was Cyberdefender. When my computer starts getting sluggish I just call in and have a tech clean it up. Everyone I've ever talked to has been professional and helpful.

Date of experience: April 10, 2018
Texas
2 reviews
3 helpful votes
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Good job! But...
April 3, 2018

Had a virus that I couldn't seem to shake, but the techs pulled it out and fixed me up. I DO wonder why the Early Detection Center virus scan wasn't able to get rid of it, and why there seem to be many others along the way that it doesn't seem to be very hot on knocking out viruses... I think from time to time of just going with another antivirus, as this one is never rated (that I see), never mind in the top tier...

Date of experience: April 2, 2018
Texas
1 review
1 helpful vote
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Quick and thorough!
March 24, 2018

Computer problems always arise, My Clean PC are always easy to get a hold of, very thorough in identifing the issue and repairing the problem quickly

Date of experience: March 23, 2018

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States