MyChargeBack
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Reviews (323)
Very kind consultant!
Supported during the conversation, reassured me and gave valuable advice.
The person I spoke to was very informative and explained very well.
And we'll let her know that! Thank you Jackson.
After experiencing an issue with a trading company, I was advised to contact My Charge Back for assistance. Upon messaging them, I quickly received a call from Miriam, a representative of My Charge Back. She patiently explained to me the steps I needed to take to resolve the issue and get a refund for my money. Her guidance was very helpful and I appreciate the excellent customer service provided by My Charge Back.
Great to hear Charles. And we've let Miriam know too!
Even though they could not help me, James was very helpful and kind in giving me information that would help me. Thank you!
Our goal is to help everyone Darla, and we're pleased to know that we did assist you too. And we've let James know!
My experience was great, I must say. I was given more information than expected and directed to where I could get more assistance for my particular issue. Overall very pleasant and helpful. I would recommend anyone who have been scammed to seek them out. There is no shame in your actions.
We very much appreciate that endorsement Elisha. Thank you for consulting with us.
Thanks so much great to have someone legitimately on your side.
Indeed we are!
It's great to have chargeback. If you are having problems about scammer or you have been scammed, charge back will help you.
We certainly will!
It was great that someone came back to me as quickly as they did.
It was very helpful and back up what i was already thinking.
And it was great for you to turn to us too Matt! We're always here should you have any additional questions.
A useful advice was given to me from them. Unfortunately my loss was not big enough for them to handle this case.
We wish we were able to assist you more Toshio but it would not have been cost-effective for you. For us, what's most important is what's in the client's interest.
The information given was great. Walked me through all the steps and was very informative and helpful
Great to know we helped Jared, and we've let your agent know.
Very helpful, provided a service I greatly appreciated.
And we're always here if you need any further assistance.
I was happy to hear from you it has put me at ease Miriam was helpful thankyou
We appreciate the feedback Julie, and have let Miriam know. All the best.
Good advice and relevant information. I have had a pleasant talk with Miriam and she was able to give me some hope concerning my "lost" money with Exreom.
We were pleased to have assisted you Gunhild, and have shared your comments with Miriam too. She's always willing to help.
I was the victim of a major scam. Benjamin promised me they could get my money back that's what the specialized in. He hounded me and hounded me till I finally paid for their services. Told me it would tak 4 to 6 months. I don't know how many times I contacted the for up dates to find out what was going on. I asked Benjamin if I needed to file a police report. He told me I didn't need to. After 8 months they finally sent me a report on where my money went. I was then told that I needed to file a police report because the only way I could get my money back was through the police. That the police needed to contact the people who stole my money and make them give it back. So the entire mycharge back is nothing but a scam. They prey on people who have lost thousands of dollars and lie through their teeth so you will pay them. I have gave them $1500 for absolutely nothing. I have tried to reach them Numerous times to know no avail. They will not return my emails or phone calls. If you are thinking of using them run as fast and as far as you can in the other direction. Don't let thes jerks get your money. They are no better than the the people you hot scammed from.
Unfortunately, even though "Shelly" writes that she tried to reach us "to know [sic] avail," she did not identify herself when we asked her to do so through Sitejabber, so regrettably we could not conduct a review of her case. Moreover, the Client Number she provided to Sitejabber does not exist. Had she identified herself to us we certainly would have assisted her in communicating with the police. For the record, MyChargeBack cannot and does not guarantee that we can recover funds for the simple reason that the process does not depend on us alone. Depending on the transaction in question, it also depends on the cooperation of any one or a number of merchants, banks, payment service providers, and financial regulators, and, if cryptocurrency is involved, the police, cryptocurrency exchanges, attorneys, and even the courts. What MyChargeBack does promise a client like Shelly is to conduct a thorough forensic cryptocurrency investigation to trace the path stolen crypto took from the original wallet through the blockchain until it reaches the cash-out wallet. In so doing we identify the exchange that hosts that wallet, which is the first and necessary step of a three-step process to recovering crypto. The second stage is for the client to submit our report to the local police in order to file a criminal complaint against the exchange. We cannot do that for the client because the client owned the crypto, not us. We have no standing to file the complaint with the police. The police will then have to issue a subpoena to the exchange to obtain the KYC (Know Your Customer) data that identifies the wallet owner. The third and final stage is for law enforcement to pursue the recovery from the wallet owner, negotiate a return of the crypto, or submit the matter to prosecution. Needless to say, we reject her analogy.
After speaking with Sy, he had taken his time explaining in full detail what I needed to do to protect myself from being attacked again by someone who may have hacked into my personal accounts. Before his advice I was confused on where to start. If there's anything where someone feels uncomfortable or confused about getting the right information, they should contact MyChargeBack and speak with Sy.
We're pleased to have had the opportunity to assist you Eddie, and we'll be letting Sy know about your great feedback.
Really helped me and was specific with what was needed
We appreciate the feedback Jack, and we've let your agent know as well. We're always here to help.
Miriam Has very good customer service, and helped me out a lot, unfortunately I wasn't able to get my money back but it was still worth the call to find out the next best steps
And we've let Miriam know too Callum. We wish you the best of luck going forward.
The gentleman spent about 10 minutes with me explaining how the scam artists work. Very informative and helpful.
Thank you Rob for the feedback, and we've let the agent who spoke with you know that you complimented him.
After the crypto report was issued and sent to the police, they asked for a meeting with the team and have not responded to it since January. I have sent numerous emails regarding this and have not got any response. The police wanted some details regarding the report and have got no response from them. They will promise alot in the initial stages and issue nothing once they have got your money.
As Sitejabber noted, we asked the reviewer to identify himself to allow us to review his file. Unfortunately, he declined to do so. We regret his decision. We cannot progress with a case if the client does not communicate with us.
I paid $1000 for this company to recover my losses, after a big pitch from Benjamin, used car salesman.
They did zero. I did not receive any update, via email or phone, or a letter!
DO NOT BE SCAMMED AGAIN AS I WAS.
THEY PAY FOR FAKE REVIEWS TO BOLSTER THEIR CRIMINAL ENTERPRISE.
BE WARNED.
MYCHARGEBACK IS A SCAM!
We were distressed to read this review. A review of AJB's case indicates that there has been a lack of communication between him and us regarding the forensic cryptocurrency investigation he ordered, and we are not to blame for it.
First, AJB did not pay us to recover his losses. He paid us for a forensic cryptocurrency investigation, which is only the first of three steps in recovering stolen cryptocurrency. The second step is for the client to submit the results of our investigation in filing a criminal complaint to the police, which could then issue a subpoena to the crypto exchange to obtain the name of the individual whose wallet received the stolen crypto. The final third stage is the recovery itself, which would result either from direct negotiation with the suspect or a court order.
MyChargeBack traced the path that AJB's cryptocurrency took through the blockchain and documented it in a CryptoTrace report, which he was sent on March 16,2022, together with a full explanation that the next step was for him to file a criminal complaint with his local police regarding his stolen crypto and submit our CryptoTrace report as evidence. Over the next few weeks, we sent him two more follow-up emails to remind him to do so. He replied on June 30 asking if we have any "update" on his claim, which clearly demonstrated that he either did not read or did not understand the instructions that we had sent him. So we inquired with him again. He confirmed for us on July 4 that he "didn't see that email re: police report., so we again explained to him what he had to do next. Instead, he asked in response on July 7: "Has that report been emailed to me yet?" We responded yet again the same day and attached a duplicate copy of his CryptoTrace report. But we never heard back from him for eight months. That being the case, we sent him yet again a series of emails reminding him that he had to submit our report to the police. "We depend on constant feedback from our clients due to the large number of clients we help," we wrote him on March 9 of this year. "Please remind us if you reported the matter to the police and received a crime reference number." But we never heard from him again until he posted this review. Our Director of Cryptocurrency Investigations then wrote him, inter alia, the following: "I also note that we received NO information about the police report that you should have made immediately following the report so we can contact the assigned detective on the case. If you still wish to supply us with that information we would be happy to follow up." But AJB still has not provided us with the name of any police contact we can speak with on his behalf.
And, needless to say, we are not a scam or a "criminal enterprise." Nor do we "pay for fake reviews."
That's our job! We've forwarded your comments to the agent who handled your case.