MyBuilderReviews 492

Avoid my builder and rated people. They do not care if you get a trusted tradesmen as long as they get their commission on job leads. You could get a cowboy tradesmen and if your a good honest reliable and trustworthy tradesmen you can also fall foul of online fake advertising magazines. These include community first RC media who publish a fake crime prevention magazine and ask for payment for a magazine that is never distributed. I received 1 copy along with an invoice for £234. This is online publication fraud. I spoke to trading standards and they advised me about this scam. My details were passed on through my builder.

I've just started using my builder as tradesmen and the system as far as I can see it is flawed, it works on the basis of shortlisting the engineers (in my case) to use an example 5 engineers bid for a job to install a boiler, If you're shortlisted you are charged £20-00 + vat but? This is the catch, the customer in this instance didn't know how the system worked and just shortlists everyone even though 4 of those engineers won't get the job and they will all be charged the figure mentioned above.

Now to examine the definition of a shortlist, how can the same amount of people shortlisted be the same as the amount of people who have applied for the job? Doesn't that contradict the term shortlisted as it means less than the original, but you give the client opportunity to select everyone, when in reality the client should only be given the chance to choose a percentage of applicants.

If you went for a job interview and you were shortlisted it doesn't mean the other 100 applicants got through? Does it!

At the moment you're are running an unbalanced system and you're getting away with it, which is why I personally will take this up with trading standards.

I got in touch with someone through MyBuilder who had no intention of appointing my services. When I touched base with her soon after being shortlisted (next working day) I was told that her husband had already appointed someone the night before (appointed, not just shortlisted). I had no opportunity to even quote for the project or meet with the clients but had to pay a £20 shortlist fee. MyBuilder said in their terms and conditions that you can dispute a shortlist fee but the customer must have messaged you through MyBuilder at the same time they shortlisted you to qualify. I had asked the lady to message me so that I could get my money back for the shortlist fee, which she did. But MyBuilder said she had to have sent the message WITHIN 10 MINUTES of being shortlisted for a refund. Nothing about that 10 minute deadline in their terms and conditions. They argued with me continuously so much that it must have cost them more to argue it out than it would have done just to refund the money. I am not happy about their customer service and I never did get my money back.

Inevitably suresome people have bad experiences with bad tradesman, not everyone works to the highest standard and if this happens I can see that it is hard for Mybuilder to prevent this happening. That said some trades are victims of bad customers. My builder takes significant commission from tradesman to get jobs(multiple tradesman pay for the same job and they dont like the public to know this). They however refuse to support the people who pay them when there is a dispute not matter how small. This company like all online trade finding sites need to be regulated and shut down if they continue to fail in their responsibilities. Both public looking for trades and tradesman should steer well clear of all lof these sites.

It is my experience That my builder is a company that is solely interested In getting larger amounts of money Out of honest tradespeople, The systems are set up for greed only, they have no interest in you as a business And they do not supply any support. Please be warned my builder is not what it pretends to be. The founder Ryan Is on an ego trip And refers to himself as CEO

From our past two experiences with a roofing contractor and bathroom installer through MyBuilder.com, this website allows potential crooks to quote for jobs and, when engaged, can be found guilty of practices contravening Consumer Protection of 2008 and Consumer Right Act 2016. This can cause customers to be left with unprofessional workmanship which must then be rectified by another contractor causing distress and further expense. Why are traders allowed to use the website without any form of vetting. Totally unacceptable.

Used My Builder recently relying on their professional recommendations with vetted professional tradesmen was found not to be true.The experience received from My builder after sending a complaint with their recommended Builder was appalling no feed to answer complaint has been received to justify the builders non professional skill and honesty to full fill quoted work in a trust worthy manor. After finding out other customers have also been effected with the same builder am surprised this builder is still recommended to gain further work. This review has been written to safe guard other clients trusting My Builder for honest tradesmen

I hired Nigel Tomsett N A Tomsett, Property Maintenance in Burgess Hill View others
148 Royal George Road, Burgess Hill, West Sussex, RH15 9SL for building the extension to my house in Eastbourne. He did not give me an estimate but a maximum cost of the project. They wanted to be paid by day and I was buying all materials. We agreed that any cheaper arrangements will make my savings against the maximum cost of the extension. We signed the contract stipulating the time of completion in three months and weekly wages.
I really trusted Nigel and treated him very well. Most of the days they were leaving earlier and they took long breaks which I did not question simply out of respect. On a number of occasions, when I came home unexpectedly, they were having a break at different times of the day. I did a lot of work myself and significant simplifications to the project were made in the meantime, which should obviously lower the total cost. At that time they slowed down even more despite being paid weekly wages including for the hours they simply did not work.
After three months they were in breach of contract and well before completion. Also, without any consultation with me Nigel engaged his friend, a plumber Neil Valentine, and simply added him to the pay list. After 17 days I got an independent opinion about how much work the plumber completed. This amounted to maximum 7 days and he was already paid for 17 days. This caused a loss of £1800. After we parted Nigel refused to correct some small faults, which was covered by the warranty and which I had to pay the new builder for.