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MyBuilderReviews 492

2.4

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MyBuilder Reviews Summary

MyBuilder has a rating of 2.4 stars from 492 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyBuilder most frequently mention customer service, fake jobs and shortlist fee. MyBuilder ranks 6th among Contractors sites.

service
65
value
58
shipping
19
returns
22
quality
48
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GB
1 review
0 helpful votes
Follow Francisc B.
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As a trade is not fair, too many fake jobs, clients didn't answer, they sent too many fake invites and that is automatically shortlisted, after that you can see already 8/ 10 traders shortlisted for same job, the fee is huge ofer £50 to have contact details for a bathroom, around £100 to have contact for an extension! Huge amount to pay fee! And loo chances to win a job,

Date of experience: February 1, 2026
GB
1 review
0 helpful votes
Follow Luke C.
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Vvvvvvv MUST READ THIS! Vvvvvvvv

I used this just to see how predatory it is for Tradespeople that use it and it is abhorrent.

Come join our movement at Ping-A-Trade.

We're free for all trades at every point and turn. Win a job, we don't charge, don't win a job, we don't charge. Just quoted 5 jobs. Guess what we don't charge. How we operate is locally, who gets priority first? Those that aren't as high ranking as other local trades.

We built it this way so it is fair elevates the smaller companies/sole traders and once we're fully operational a Xmas cash pot builder from live jobs, each job booked through us contributes to it on a live leaderboard for everyone to see.

If your tired of predatory sites that charge you at every twist and turn.!

Then Ping-A-Trade is the home you've been looking for.

No race to the bottom lead selling.
Just send your quote if they like it or in 2 minds they can accept decline or view your profile first.

We aim to deliver visibility, credibility but most importantly elevating compliance and trust. If not being charged through the nose is your thing then Ping-A-Trade is for you! <3 <3

Date of experience: January 10, 2026
GB
1 review
0 helpful votes
Follow diana m.
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Please be aware when you consider using this company - not to be confused with other companies with similar names who have a good reputation. We are well out of pocket by this roofer who has made an appalling job on our roof which must be stripped off and completely started again by a well-respected roofer. He asks for money up front and leaves his young apprentices to carry out the work. A major liability... His reputation in the Hartland area down as far as Bude is nothing but negative.

Date of experience: May 9, 2025
GB
1 review
0 helpful votes
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BE BEWARED TRADERS
May 11, 2025

I signed up as a tradesperson on MyBuilder, but every time I got shortlisted for a job, I had to pay—even when the customers never replied or went silent. It made no sense. To test the system, I created a second account pretending to be a customer looking for a handyman. The number of shortlisting emails I received was ridiculous. Even after selecting a tradesperson, the site kept pushing me to shortlist more. This platform is designed to exploit tradespeople. They force customers to keep shortlisting, creating a cycle where tradespeople pay for leads that often go nowhere. It's a scam model built to steal from hardworking tradesmen and women.

Date of experience: May 10, 2025
GB
1 review
0 helpful votes
Follow Mark C.
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Its a scam
May 1, 2024

"VETTED" person turns up ruins our bathroom and they do a Pontus pilate! THEY claim they "introduce" when in fact they sell your details to people who they DO NOT vet. Online scammers.

Date of experience: May 1, 2024
GB
1 review
0 helpful votes
Follow George L.
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We paid £1000 to have our roof repaired and still it leaked. We had to get another company to inspect the repairs and they stated it was a mess. It will cost £1800 to have the roof watertight. In future I will contact Checkatrade if I require any work to be done in my house.

Date of experience: March 27, 2024
GB
1 review
0 helpful votes
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Thieves
February 4, 2024

Absolute thieves and con artists! Like so many reviews my story is the same. Received a leaf and rang it immediately... in fact I was desperate to get work so continued ringing throughout the day... no answer! That's when I got stiffed for £31...I didn't even get to speak to anyone and got charged this when I was absolutely skint. I contacted them but got no response. I imagine they just buy a burner phone send out the new number on a fabricated new leaf and say around laughing their heads off as it rang merrily away all day long as they sent out demands for money. Now I've had 2 debt collector letters demanding payment! They are a very slippery company all together and doubt very much they are as transparent as they might make out. There is nobody to police them as they just generate leads that nobody knows are real or not. An absolute snake of an outfit who just pray on people obviously needing work only to steal off them and send debt collectors... absolute ignorant thieving scum... STAY AWAY... and now carol whoever she is has replied with comments distancing themselves saying I apparently had an opportunity to reply using terms like 'regrettably' and unfortunately' etc... absolute horse dung I've had no such olive branch as they have indicated and Carol probably doesn't exist anyway...in EVERY CIRCUMSTANCE I CANNOT SPEAK TO ANYONE... DEBT COLLECTORS REMAIN... DO NOT BE SWALLOWED IN BY THESE CON ARTISTS... NOTHING BUT SNEAKY SCUM! Just to add I have had to pay the filthy scumbags after getting serious threats from debt collectors. THERE ARE REPUTABLE COMPANIES SIMILAR TO THESE THIEVES WHO DO NOT SET OUT TO STEAL YOUR MONEY...UNDER NO CIRCUMSTANCES USE THESE...THEY WILL SIMPLY DESTROY YOU!

Date of experience: February 4, 2024
GB
1 review
0 helpful votes
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I had Jem Kemal/Carpenter repairing my son's cracked wooden door frame, the job was done to a very high standard of craftsmanship, also gave me good advice and informed me what he would do to repair the door, anyone wanting a Carpenter, I recommend you go online and book Jem, 'JKS Carpentry' thanks again Jem!

Date of experience: January 31, 2024
California
1 review
1 helpful vote
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Fake leads, SCAM
January 11, 2024

If you want to pay for fake leads which I believe are people in their offices responding and making up jobs then disappearing you will be broke before you even start. £200 for 9 leads 1 spoken to and when I sent him his quote I got no response, SCREAMS SCAM!

Date of experience: January 11, 2024
GB
3 reviews
17 helpful votes
Follow tracy h.
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We got them of mybuilder stay well away from them fitted my bathroom 3 leaks not able to use bathroom called text no response more cowboy builders of mybuilder site and look at the door he a joiner ffs

Date of experience: November 23, 2023
GB
1 review
0 helpful votes
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I advertised for someone to clear all weeds from my front and back garden. Patrick came on time and did a fantastic job at an extremely reasonable price. I highly recommend him to anyone who is interested in hiring a punctual,pleasant and hardworking person
Catherine Wilson Sept 16 2023

Date of experience: September 16, 2023
GB
1 review
3 helpful votes
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Unfair company
September 11, 2023

MyBuilderisoneofthe dodgiest company ever, they will just put you on a short list regarless you are professional or not and there is a button called shortlist or show interest which will automaically put you on a shortlist without any reviews. The company is just money hunger and does not care what you can do.

I haveclosedmy account with themafter my first bid and I realisedit isnotworth my money.

Date of experience: September 11, 2023
GB
1 review
2 helpful votes
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DON'T USE MY BUILDER.
September 3, 2023

Tradesmen are not checked.
Gas man was not registered.
Joiner and builder didn't even have cscs card and it only cost an extra £250 to get someone legit.

Date of experience: September 2, 2023
GB
1 review
4 helpful votes
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Shortlist Fee
August 30, 2023

MyBuilder.com is cheating whit shortlist fee. Not every shortlisted job is happening but MyBuilder.com they still charging their fees. Which is wrong.

Date of experience: August 30, 2023
GB
1 review
2 helpful votes
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The builder Big Bear Bros has taken over twenty thousand pounds stolen my hob my kitchen cupboard doors kept two radiators and left house unfinished. Due to him not paying his staff they expected money off me and when I refused they took their equipment yesterday morning after screaming at my friend and have left house unfinished. Not happy I got them from your site. Disgusted and I am now informing the police

+3
Date of experience: August 12, 2023
GB
1 review
10 helpful votes
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SCAM BEWARE
July 19, 2023

Hi I'm a tradesman, Gas engineer.
This site is a scam.
You have to pay £10 odd to be 'shortlisted' for a job which means you can just have the supposed customer details.
I did this twice and the 'customer' was some random call centre in London.
So I think they have people create fake jobs to get money from 'leads' fraudulently.
I can't be bothered to pursue just paid £18 to stop getting harassing emails and deleted account.

Date of experience: July 19, 2023
GB
1 review
0 helpful votes
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Dealing with Suad Kadria of SS Building Services on the repointing of my house has been a good experience. Suad is efficient and friendly and I certainly look forward to working with him again in the future.

Date of experience: April 24, 2023
GB
1 review
1 helpful vote
Follow Sheila V.
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I M very happy with the service I received from Alex.
He replied straight away, gave me the price an I accept it an fixed thd date, as they advice us to get a quote from at list 4 so I was bit septical that I should have few more quote!.He sound genuine and must say he was down to earth did so much extra and never charge, I even offered more money but he won't take it. I recommend him 100% did very good job and very nice person.God bless him

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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I hired a carpenter called Andrew Nutt to hang a glazed door internal, a 1st class job he done me proud, so much so he will get the job for my garden fencing.Well done Andrew. Neil.

Date of experience: March 24, 2023
GB
1 review
0 helpful votes
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Thomasz Kabut
February 17, 2023

Thomas was punctual, efficient, helpful and hard working. Did decorating to a high standard, prices very reasonable and fair. A clean and tidy workman Would be happy to recommend for house decorating. We will be employing him again in the future and we are glad we found him to do our work. No hesitation in recommending Thomasz

Date of experience: February 15, 2023

From the business

Official site - MyBuilder helps you find great builders and tradespeople and review feedback for work they've done. 98% of jobs get matched to skilled tradesmen.


mybuilder.com
Founded in 2004
London