Myair.resmedReviews 23

I have had my Resmed CPAP for about 3 years. It stopped working and I started receiving a Heating System Fault error message. I called ResMed and got a total runaround with their customer service and tech support. I called the supplier, Reliable Respiratory, and was told (when they elected to return my calls) that the machine was out of warranty and that I need to buy a new machine (surprise) for $500. Reliable Respiratory was always efficient when it wanted me to buy new supplies though. In the end I did speak to managers but $500 and a new machine remained the price for fixing this problem.

When I go online I see this is a "known" problem with the ResMed equipment. Planned obsolescence. What a scam!

In 2011 I found out that I had very severe sleep apnea. I would stop breathing 92 times per hour! No wonder I was tired all the time. My first machine was a CPAP. It didn't have a computer chip to moniter results back in 2011. It wasn't working, so I got a BiPAP machine from ResMed, a leading company in Sleep Apnea machines. This one had a chip which would record "usage hours, mask seal, events, mask on/off, and myAir score". This helped me monitor my progress. After several months, the sleep apnea "events" (which monitored the number of times I stopped breathing or had insufficient breaths" started increasing again. Sleep specialists can download the chip and see all the data. Finally, I got an ASV machine, also from ResMed and also with a chip.
If you have sleep apnea, I highly recommend that you get a ResMed machine. To register, you input easy information and can then see all of the indicators I mentioned above, in order to see how effective your machine is in helping your sleep apnea.
Because I have such severe sleep apnea, I check my events and scores often. If my events increase, I can bring the chip in to my doctor, he downloads the data, and then he can increase or decrease the pressures of the machine. The myair.resmed.com site also shows you how to clean your equipment and gives you tips on how to better control your sleep apnea.
I don't know how many other companies manufacture sleep apnea machines, but I highly recommend ResMed. Whatever brand you get, get one with a computer chip and take more charge over your sleep apnea and your health. Be proactive and be a team member with your doctor. This site is what you need to do so.