AT&T Digital LifeReviews 218

When I moved the owner wanted to figure out how to put the keyless locks in her name so I called 2 days before my contract was up to to cancel my service. I got hit with a full month disconnect fee which I was happy to pay since I was on the phone on hold for 1 hour 45minutes, before I reached anyone. That guy transferred me to someone else because he said cancelling the account wasn't his job because I moved. I stated over and over, I wasn't transferring service, but he wouldn't help me. The next person said that they couldn't help me because I was closing my account. At that point I threatened the better business bureau and a law suit if someone didn't close my account. I was on the phone 2 hours 11 minutes by the time this was done. Absolutely ridiculous.
While I had their service it was more of a nuisance than a benefit. When I asked about moving it (only cause I liked the cameras and the video history) I was told it could be up to $550 for me to transfer to a new location. I signed up with a new provider for free at my new house. If you are looking for serious home security, look somewhere else! If you want your time and money wasted, this is your company.

They are the worst in customer service follow through and follow up they are just to big and dont care about there customer, they dont listen and dont follow up. Just the worst company i have ever dealt with. They out source everything and you cannot contact them directly with any problem, all of there reviews are the worst, one review is worse than the next review. Wish i had reviewed them before i bought the product. Sorry for venting just dont want you to use the company and have the same problems

Tried to disconnect my Digital Life service today April 23,2018 to be told it would be disconnected on May 15th the end of the billing cycle. WHY? I want it disconnected now. I dont feel I should be paying for something until May 15th because of AT&T's system. BS. I am in the process of TRYING to contact corporate. Like I said "TRYING". I used to be proud to say I was a retiree from ATT&T now I cant believe how they have gone to be a big corporate greedy company and think nothing of their customers or former employees. SAD

I am dealing with a problem where the system suspended my account and I was told that I had to pay off my other ATT accounts in order to get my system restored. Then I paid off my other accounts and now they are telling me that since it as been past 59 days I will have to start a new account and buy a whole new equipment package which is HORRIBLE! The problem started with Digital Life and the PROBLEM is Digital Lfe!

Worst alarm/camera/service company around. I am counting down the months until I can cancel the service. Accessing the app and online portal-circle of waiting for a connection to access settings and footage. The customer service people are nice enough--I have complained and complained about downloading videos; recording of the videos (too many clips) and asked for another camera install free of charge. They declined. My local city police department requested footage from my camera after some kiddo ditched their parents car right in front of my house, and the camera did not even pick up the footage. Lol. I asked for an additional camera and install, he told me he would do that for me at a discounted rate. Really?!?! Don't make the same mistake I did! I give ATT half of my paycheck every month and it seems like the only thing that works is my IPhone.

Cancelled January 2017 and they are still taking money out of my bank. My bank states they cant stop the payments and I have to go onto the website. DigitalLife closed my access to the website because I cancelled. We called and they say they will stop taking it out. Its been 11 months now and they are still taking out the monthly payment even though we have been with a different company for 11 months now. Every month we call and complain. Every month we get the same results. We are being held hostage. Are there any class action lawsuits out there?

Horrible company! Security reps are polite and helpful with issues. However the employees that answer phones concerning any problems are terrible. E.g. They will lie say they are sending a technician to deal with two issues when they know the can only send one from one Dept. They will put you through to a supervise(meanwhile I drove one hour for something I did. It need to do)
My internet service was down for MONTHS while I was out of country dealing with sick parent so I could not take time to call for hours as this is what it takes literally at least on e hour to get thru to correct person. You have to give same story over and over put on hold and then get either cut off or rolled back to the first Dept. Att digital life is hell on earth to deal with! ( the actual att security operators are good) the technicians coming out are good. BUT THE SERVICE OPERATERS ARE HORRIBLE. AND YOU WILL GO CRAZY DEALING WITH THEM! And the head does not know the butt! They claim to be one company but are really two Att and attdigilife

TERRIBLE. Agreed to try it and they locked me into 2 year contract without my agreement. After one year of super hassle to get out of it I decided to stop paying and they are threatening my credit. BTW I am happy power user for ATT mobile (6 lines), internet (70G) and directTV (4 TVs). I am considering switch everything to Xfinity just because Digitial life is soooooo bad. I am surprise ATT is allowing this to happen as I am sure not the only one.

Please do NOT sign up for this service! I signed up for att digital life back in January of 2016, and moved shortly after. I called to schedule a time for my service to be transferred. They never showed up for the new install. I rescheduled the install on multiple occasions with the same frustration. I finally cancelled the service in march of 2017, because I had been paying monthly for a system that hadn't been installed. Every time I called to get the matter straight I was told that their computer system showed that it had been installed(which it had not). They finally sent my account to collections and told me that I had to pay $287.62 to cancel the services which I never received. The customer service is terrible and they will go out of their way to extort money from you! I would urge everyone that reads this to avoid this company. And if anyone from ATT management reads this... I will also be canceling my phone service after 15 yrs because of this. Shame on your company

Unfortunately today my alarm went off & they called us & left a message. I called back & was trying to cancel the alarm but unfortunately I couldn't remember my password when they asked me. I was looking through my phone while talking to them that my alarm was disarmed. Then I told them I think everything is okay and the lady says ok ma'am. Not knowing that the dispatch was still on. After more than an hour a police officer came & give us false alarm notice! Easy money $100 penalty! I was very disappointed because they did not mentioned that they are sending a dispatch!
Take note when you are calling the customer service you have to ASK THEM TO CANCEL THE DISPATCHER, they will not mention it!
I've been with att for a decade! Too loyal for the fact that I have to switch my 5 yr alarm system company to this unreliable att alarm system!
REGRET IT MUCH!

I accidentally hit the button for the fire dept and went to bed. Nothing happened... called digital life and it turns out you have to purchase a special and separate monitoring pkg. We are all ripped off, yet I am going to contact BBB and as many sources I can and be loud about it. I have no confidence that if someone broke in that I'd receive any help.

Just another contributor to reassure those thinking about getting Digital Life to NOT do it. As many have said, I choose Digital Life out of loyalty for ATT. I am so hurt that I have been treated this way. It seems as if the call center uses certain tactics like long hold times, reading scripts and beating around the bush to just frustrate you and make you give up. I feel bad for the employees because they know it is so unethical but they are just trying to pay their bills so they do what they are told by their management. I was only hold and hung up on for 3 hours one call. I was never told this was a contract. I was told that the tech was supposed to give you the contract (which is called terms and conditions). I was told after calling in to try to stop the service that I can find the terms and conditions online. How would I know if these had changed? No one could provide me with a date of me allegedly signing this "contract" or the original terms and conditions. And there are 37 sections and of course, the "contract" part is hidden right in the middle. You don't even sign it. They consider a check mark a binding agreement. I asked for a supervisor and Brittney told me that her supervisor Arnella is going to tell me the same exact thing but I can hold for her if I want. She finally tried to offer me a 20% discount so that I could keep the service. There was nothing special about this service and a lot of the times it malfunctioned so I don't see why I would want to keep it. I never even received one empathetic word.

After verifying that ATT Digital life requires $40 per month fees, they tell me they will not stop the keypad from beeping until I pay them more money. When I tell them this sounds like extortion they hang up, repeatedly. Now I have an expensive system which is their eqiupment, and they will not remove it or stop the beeping. AVOID AT&T AT ALL COSTS!

If you are as pissed off as I am at Digital Life, then you might want to consider reaching out to Mr. Kevin Petersen. Keven is Digital Life's CEO. More than likely, he receives a very fat salary and warms a chair. Keven can be reached at:
*******055
Why don't you call Keven and share with him your thoughts as to what a great company he is working for and what a terrific product Digital Life is. I'm sure he's love to hear from you.