AT&T Digital LifeReviews 218

My church signed a 5 year lease for 5 POE cameras, with an 8G hard drive and they installed 5 Arlo cameras that were worth.com $500.00, no back up…AT&T walked away, no refund based that the church paid money to the leasor Graybar Financial…they got ahold of our checking account routing number and sucked us dry! Run from AT&T!

Digital life hs no customer support it is ll automted there is no where to contact except through chat. I waited for 45 minutes and repeted my personal info several times to each new rep. DONT GET THIS SERVICE

They have the worst client services. Called months ago to cancel service when the digital app no longer worked and was transferred to brinks for an "equipment upgrade" and would have to sign for 3 yr contract… called again today to cancel and was again transferred. It took >45 minutes to cancel a service that has been nothing but a bill since late last yr. Disgraceful how you can't make a request without them trying to upsell. Waste of time and money

I canceled my service in the middle of the month because I moved and would no longer be using their services at my old address. New billing cycle started 11/26 I canceled 12/3 and I was still charged for the entire month! They don't refund you for services not used you have to pay for the entire month! That's insane!

They never listen to you when you call they keep reading the same script over and over. Trying to get you to buy some thing or do something different. They never listen to what you actually want. They transfer you and transfer you and transfer you till you get so frustrated you just hang up. The equipment is fine, reps on phone ugh. Very frustrated customer

I have been with digital life for 6 years. I had it for 2 years at the prior address I rented until I purchased my home 4 years ago, and switched my service from my rental to my owned home. So in year 5 I found out that my mom was paying for the same service i had for half of what i was paying. I called they gave me the same credit, and offered a camera. I asked several times is there a contract with this. I was told no. Well they put me in one. Camera never showed, system has crashed, app has crashed and no one will help. I'm told that they can't sent a technician to me. I will take my business elsewhere because no one will help me. I'm told to check my electrical outlet which i have a million times with 10 other reps. My outlet is fine. I'm told well my system tells me to tell you to get an electrician. My outlet is fine. Your equipment is crap! I'm paying 50 a month for the past year, for absolutely no service, and no help. I'm not going to pay for a service I do not have after calling and giving more then enough chances for them to fix it. But they DEFINITELY do not want to!

We have been customers of AT&T for over 14 years. We've had issues with our Internet service for years. They upgraded our Internet to fiber optics which was supposed to improve our service. However our Internet service is still inconsistent up down up and down. In addition, our AT&T digital life service is even worse. I was told that the cameras would be running off cellular to avoid the inconsistency of Wi-Fi/Internet service. Our cameras are constantly off line, a real security issue. Whenever calling into AT&T regarding repairs it takes three weeks to a month for someone to come out to repair. Just yesterday the tech came out Mr. D. When he left the cameras went right back down again. I called Digital Life regarding the issue (oh by the way each time you call Digital Life they want you to unplug replug (repeatedly)the wi fi and all other plugs, stay on the phone line for almost 2 hours while they restart the system which is supposed to be a system reset, then they put you on hold to only repeat the whole thing again and again such a waste of freaking time-the worst service ever!) you can never ever get a hold of a supervisor in hopes of some type of resolution you have to wait 24 to 72 hours before a callback. You best hope you catch the call or else you'll never speak to anyone. I would not recommend AT&T Digital Life to anyone unless you want to waste your time and money. They told me that Brinks will be taking over their customers because of all the issues and Digital Life was trying to do away with their home security service therefore they have merged with Brinks and Brinks will be taking over their customers at no additional charge. They asked me if I was interested in making the switch – ABSOLUTELY! Well, it is now going on three weeks Brinks and has not bothered to even touch base with me. I was supposed to have an appointment two weeks ago, I called to confirm the time only to find out that Brinks had pull the contract three days before my appointment and didn't even bother to tell me while I'm sitting at my home waiting till this day still no return call from Brinks worst service ever that is a huge lie talking about number one in customer service? They suck too! AT&T needs to get some structure and get it together you were too large for this crap! Keep it up and you'll be out of business too!

My husband is diagnosed with Alzheimer's and I've taken care of him for six years, and now have to put him in a nursing home. The nursing home care is very expensive. I'm trying to cut back on bills. I called AT&T, and without any problems, and exemplary service with the DIRECTV customer service, I had my DIRECTV disconnected. I attempted to have my House alarm through digital life disconnected and was outsourced to some foreign person that was rude and very not understanding. This is a very difficult time for me, and she wanted my husband to tell her his name and the last four numbers of his Social Security number! This man has had Alzheimer's for six years, and I told the woman this. Of course, he could not tell her what she needed to know. He is barely able to speak. She was completely insensitive. If this is an example of AT&T's caring for their customers, I hope that people walk away from AT&T. Shame on you for outsourcing to people who don't care

I had this service for years. Always gave them another chance. That way my biggest mistake. Camera was always off like. Doors sensors always went off line. They can't fix this unless they have a tech come out. Huge waste of time. Scheduling at a time that I do t have to miss work is nearly impossible and in the mean time I have improperly functioning alarm equipment. Talking with customer service is beyond difficult being that they are all located in India. Worst part was trying to cancel. The girl wouldn't just cancel. Continued to try to sell me more or other services. I continued to say I just want to cancel. The call too 28 minutes and in the end she was extremely rude

I have had this service for years, and recently they had to send a technician out for all of my devices going offline. I tried to troubleshoot with the representative, but I kept telling her I was not seeing the device where she was saying it was. She said she would send someone but there could be a fee involved. I told her upfront I was not willing to pay a fee when I have a real technical issue that can't be resolved on the phone. The technician came out and could not locate the equipment either, we finally found it in the 2nd floor hallway when it was labeled by the installer as being in my living room. It took him over two hours to fix all the issues, and he let me know that I would not of been able to fix issue over the phone since almost all of my devices were offline and I should not occur charges for the visit. I was still charged the $100 and customer service refused to help me with the issue, refused to contact the technician or the third-party company he works for, and implied that I was not being truthful. Luckily I had the technicians cell phone number from when he called to confirm. I called him, he agreed it was all a mistake and now he is working to try and get it correct for me. He DOES NOT work for Digital Life, but he is willing to try and get this fixed. Also the supervisor and Digital Life was not helpful or polite, but she was willing to cancel my service if I would like? REALLY? This is the type of service you offer? I am shopping for a new provider!

I had AT&T wireless for 18 years and switched to Verizon a month ago. I currently have Digital Life and have for the past six years and now have an appointment with ADT security. The customer service for AT&T services have prompted me to look at competitors. I liked having everything with one company but their actions have proved to me that they do not care about customer loyalty or customer retention.
AT&T agents will tell you what you want to hear over the phone but when it comes to action then all of a sudden they cannot do what you were told. I understand that taking my business will not hurt a large corporation but hope this will at least give a new customer something to think about before going with AT&T.

This has to be the worse customer service I have EVER experienced! I have had NOTHING but problems since I signed up for this service in March. I have been promised a device to fix my front door from going "off line" for a month now. Each time I call, I get someone new, and a whole new reason as to why I haven't received the device. The last time I called I was told I would receive a free month for my trouble. Now, I am being told there is no record (imagine that!) of my conversation and I WILL NOT be receiving a free month. (this was from the 'supervisor" I asked to speak to) Now I am being told that the device is on back order and they have no idea when they will send this. This is just ONE of my many complaints with this company. Of Course, I am locked into a contract and will have to pay for the remaining of my contract to cancel I WILL be canceling and I will pay them 5.00/month until it is payed off. DO NOT GO WITH THIS COMPANY> THEY ARE BEYOND HORRIBLE> YOU WILL NEVER SPEAK TO ANYONE THAT YOU CAN UNDERSTAND< YOU WILL GET NOWHERE WITH CUSTOMER SERVICE.

I have been a long time customer of ATT Digital Life, My system was down for two weeks as of now, it took a week to schedule a technician to come to my residence. I took the day off of work to be home from 8am-12pm. The technician did not show and did not call. When I called ATT they said that they did not know where the technician was and promised they would have one call to schedule service for that evening. The did offer to credit my account and reduce the monthly cost, however no technician called or showed. Ironically I had a break in by my x-wife. Nothing major was taken but it made me realize that without same day service a security system is useless. I cancelled service and went with a local reputable company.

Had AT&T DigitalLife for three years. Service was ok. If you had a problem it was almost impossible to get an on site repair. AT&T wants you to repair the system while they attempt to walk you through it. That never works. Now the clincher to really hat AT&T DigitalLife is my contract states that moving my equipment would be FREE. I have the contract. Now AT&T changes the rules and its $840 to move the equipment no matter what I have in writing or no matter who I speak to. When you call AT&T DigitalLife customer service you get a person who can barely speak English. 6 hours on the phone today transferred and disconnected several times was to no avail. Stay away from AT&T DigitalLife. STAY AWAY!

This absolutely the worst company I have ever dealt with. Terrible customer service. No one has English as their mother tongue.
I called 6 months ago to determine the exact date my contract would expire. I called a month before that date to say I wanted to cancel service. I continue to be billed, even now.
Meanwhile I get an email from DL every time I walk through my kitchen. 40,000 email. I kid you not.
My car was broken into. One would think the camera captured the criminal. But no.
So all this company does is take my money and harass me with unwanted emails.
Back Slowly Away.

Horrible service! Cancelled in October 2018, paid $180. Received a bill in November for $181. I called, almost 2 hour phone call being transferred from person to person, dept after dept. finally had somebidy that helped me- reduces charge to $60 to cancel "for good". I didn't ever want to pay that amount, but also wanted to be done with them. I received another bill in December for $121.00 which they have now sent to collections. Unbelievable!