Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Musicnotes

Musicnotes

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Musicnotes?
grey stargrey stargrey stargrey stargrey star

Musicnotes Reviews Summary

Musicnotes has a rating of 1.3 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Musicnotes most frequently mention and customer service. Musicnotes ranks 857th among Music sites.

service
12
value
13
shipping
3
returns
5
quality
12

We monitor reviews for authenticity

Colorado
1 review
2 helpful votes
Follow Lucia L.
Unfollow Lucia L.
Share Review
Report Review

The scores in their app is much more expensive than web browser version! (And it's exactly same product) Are you even serious MUSICNOTES? Why are you punishing customers for using your idiotic app? So ppl, if you have to buy, open the score on a web browser instead of buying in the app. SHAME ON YOU, MusicNotes!

Date of experience: June 29, 2021
Musicnotes I. Musicnotes Rep
over a year old

Hi Lucia. Our license agreements with music publishers & creators require us to pay a set royalty rate for each arrangement when purchased via the Google or Apple App Stores. We've been paying industry-leading royalty rates to artists and songwriters for over 20 years and will continue to do so. Over 8 million musicians choose Musicnotes as their most trusted sheet music source – if you purchased an arrangement you're unhappy with, please contact us via [email protected] for a full refund.

Canada
1 review
5 helpful votes
Follow Bran Y.
Unfollow Bran Y.
Share Review
Report Review

Lacks basic features
January 24, 2021

Their apps are ridiculously outdated and lack basic features.

Examples:
- You can't set a zoom level for your sheet music.
- You can't select where to begin playback from. You can only start playback from the beginning of the song or from the start of a page.

The only thing musicnotes has on their competition is that some artists exclusively make their scores available through them. The majority of competitors are better in literally every other way.

Date of experience: January 23, 2021
Musicnotes I. Musicnotes Rep
over a year old

Hi Bran,

We're sorry to hear that you're unhappy with your Musicnotes sheet music experience; we want to provide one that impresses. We update our apps regularly, usually once a month for iOS and Android, and will be adding an option to select a playback point in our next release, which is planned for early April 2021. The latest versions of our app releases can be found at musicnotes.com/apps, if there's anything else we can assist you with please contact our Customer Support Team at [email protected] for direct assistance.

UPDATE: We've since released version 2. 22. 0 which contains the Selection and Looping feature where you can begin playing from any point in the song in addition to selection sections to loop for practice. Thank you!

Australia
1 review
1 helpful vote
Follow J C.
Unfollow J C.
Share Review
Report Review

Ordered online and everything worked fine but after they take your money you do not get the music you have purchased. Complete scam website, the worst ever.

Date of experience: December 12, 2020
Musicnotes I. Musicnotes Rep
over a year old

Hi J C,

We have over 8 million customers across the world who use our service on a regular basis. Please contact us so we can address your concerns, we can offer a full refund if you're unsatisfied. There are many ways to contact us: phone, email, or live chat. Further info is available here: https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US-

Thanks!

Georgia
1 review
4 helpful votes
Follow Nick L.
Unfollow Nick L.
Share Review
Report Review

So frustrating
October 31, 2020

The tab is fine. But you either have to squint to see the sheet music or go to the other option which shows 1/3 of the sheet music and cannot for love nor money scroll down. There is a bar on the side that is as thin as a hair. You can never hit it and it just turns the page. So if you like squinting or turning pages pointlessly then this APP is for you. If not don't buy

Date of experience: October 31, 2020
California
1 review
3 helpful votes
Follow Irina M.
Unfollow Irina M.
Share Review
Report Review

Fraud
August 12, 2020

Be careful, fraud, when you buy notes with save 15%, 25%, use Code... Service does't work.No way to contact them

Date of experience: August 11, 2020
Musicnotes I. Musicnotes Rep
over a year old

Hi Irina,

We have over 8 million customers across the world who use our service on a regular basis. Please contact us so we can address your concerns. There are many ways to contact us: phone, email, or live chat. Further info is available on the public link below, which is also on the footer of our website, on every page of our site.

https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US-

Florida
1 review
5 helpful votes
Follow Max J.
Unfollow Max J.
Share Review
Report Review

Dishonest company
July 14, 2020

Stay away from these complete fraudsters. I ordered a piece of sheet music and paid full price for a childish edit of the first movement. No way to contact them. I will be calling American Express to charge this back. I never thought anyone would play this game till I saw the horrible reviews saying the same thing.

Date of experience: July 13, 2020
Musicnotes I. Musicnotes Rep
over a year old

Hello Max,

You can always contact us via phone, email, or live chat. Further info is available on the public link below, which is also on the footer of our website, on every page of our site.

https://help.musicnotes.com/hc/en-us/articles/201825313-CONTACT-US-

We'd be happy to refund your order if you are unsatisfied, please send us an email ([email protected]) with your order number and we'll investigate.

Virginia
1 review
5 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

I ordered a transposed score of "if I can help somebody " for use in a church. The original was in E flat. I asked for it in B-flat. They sent me a score transposed UP. Who sings those notes!?! When I asked for a corrected score, they seem surprised that I wanted it DOWN and said it would take two weeks because it would have to be transposed by hand. Do not use this company. They are not responsive. I have yet to receive the corrected copy.

Date of experience: May 8, 2020
Illinois
1 review
2 helpful votes
Follow Rod M.
Unfollow Rod M.
Share Review
Report Review

Dishonest
March 14, 2020

Bought music, couldn't download it and had to get "pro" subscription which said it allowed free PDF versions of purchased sheet music. Went to download purchased sheet music and had to pay more for the "free" PDF. This website is crooked. Do Not Use this site. There are many others that are honest.

Date of experience: March 14, 2020
Musicnotes I. Musicnotes Rep
over a year old

Hi Rod, we’re sorry to hear you’re unsatisfied with your Musicnotes experience. When purchasing our Pro Plus membership, PDFs are only made available for sheet music arrangements that are purchased at the time of the Pro Plus membership or after. We’d be happy to provide you with the PDF you need, or issue a refund. Please contact us via [email protected] so we can resolve this issue for you. Further info on our Pro memberships can be found here: https://help.musicnotes.com/hc/en-us/articles/360013153671-Musicnotes-Pro-Standard-and-Pro-Plus-Terms-and-Conditions

We look forward to hearing from you!

California
1 review
3 helpful votes
Follow Boris G.
Unfollow Boris G.
Share Review
Report Review

Downloaded free version Musicscore apps form iStore. In about one month was charged $15.00. When tried to call them - no one picked the phone, forcing me to leave a message. Left a message (twice) but no one called me back. Last option for me to communicate and discuss this issue was email. They refused to remove charge so I was forced to contact my credit card. Never again dealing with Musicnotes.com.

Date of experience: July 26, 2019
Musicnotes I. Musicnotes Rep
over a year old

Hi Boris, thanks for sharing your experience with us. We do not offer any apps or services by the name of Musicscore. The records we hold at Musicnotes, Inc for our website, www.musicnotes.com indicate you signed up for a Pro Plus membership on our website. You contacted us after hours, left a voicemail, and we followed up with you the next day. Our customer support team clearly explained the process of requesting a refund while also disputing a payment with your bank. Please feel free to email us via [email protected] if you have any feedback or require further assistance.

Louisiana
2 reviews
13 helpful votes
Follow Denise B.
Unfollow Denise B.
Share Review
Report Review

Very expensive and you get to print only a copy of the key you purchased. You have to pay for additional copies. Terrible! I started using other sites with the same features, but more affordable and you can change the key of the song before you print it out. Also they allow you to download a copy of the song and you do not have to purchase for additional copies. I am a music teacher and I purchase music constantly that is why I feel that musicnotes.com is not the best option. I am purchasing sheet music from them ONLY if I can not find a piece anywhere else including international sites.

Date of experience: July 24, 2018
Washington
8 reviews
16 helpful votes
Follow Anthony B.
Unfollow Anthony B.
Share Review
Report Review

I love it
July 11, 2016

It has an extensive library ranging from Christmas songs to classical music to tv show theme songs. It also covers a surprising range of instruments, not just piano and guitar, but also less popular ones like organ and mandolin. There's even an android app (not sure about Apple products, don't have one) that will synchronize with your account so you can review and play your sheet music right off your phone. The only downside seems to be that you are charged multiple times to reprint your music, so when you print your music, photocopy it and keep it safe! One thing you should always do before visiting this site, though, is to check and see if other sites offer the sheet music you want for free... why pay five bucks for Moonlight Sonata when other sites just give it to you?

Date of experience: July 11, 2016
Texas
1 review
5 helpful votes
Follow Carole D.
Unfollow Carole D.
Share Review
Report Review

I ordered a piece of sheet music to be transposed. I paid and the download was in the wrong key. I asked for the correct download and was refused. No refund or effort to make things right at all. I will never use this website again and advise others to avoid it also.

Date of experience: June 1, 2016
New York
5 reviews
18 helpful votes
Follow Joseph M.
Unfollow Joseph M.
Share Review
Report Review

Pros: One of the biggest libraries of sheet music online
Great software for changing keys
Songs keep up with the latest hits

Cons: Some older music is harder to follow
Sometimes music itself has wrong keys written in

Summary: If you have a quick audition, or if you just want to print out "12 Days of Christmas" for that family holiday you are dreading. Musicnotes.com is the place to get it. Though some of the most specific music pieces are missing for someone with more acquired tastes, this is still a very comprehensive library of music. Guess which song is at the top of the list? Well Adele Dazeem sings it, just for a small hint.

They say sing like no one can here you. So I guess this is where you get the ammunition. The people at musicnotes.com have made a great interface that makes it easy to find what you are looking for. Very basic user interface, that shows information very clearly.

Purchasing a song from music notes, turns into a small production. Like doing dinner theatre. It's kinda of time-consuming, but in the end anyone can do it.

So you log into you account, and then pick the song. You can pay for songs with paypal or by plugging that 16-digit magic number in.

From here you may have to download their musicnotes software so that you are able to listen to the songs, and change the key if you like.

The great thing about this is that if you are learning music and you don't have time to get a pianist, or just want to look the music over – the program actually plays the sheet music in whatever key you want. So just listen to it a couple of times, or record that on your phone and use that to practice.

When you get to the point to print the music, you can only print it one time. More times charge you extra. They do have an option that if your print messed up that it lets you print it again.

There have been times that I have printed music out and then the pianist looked at me in confusion at a couple of measures. So if it's something important, I would have someone who knows what they are doing to look it over.

Happy caroling... well its almost April. Idk, I guess you could do a Christmas in July type of thin – never mind just go download "Let It Go" like the rest of the country.

Date of experience: March 24, 2014

From the business

Download Sheet Music: http://www.musicnotes.com


musicnotes.com
Founded in 1998
Madison, WI, United States