Musician's Friend

They tell you and then let you purchase items listed as IN STOCK, ready to ship, and then upon email confirmation it is mentioned that expected shipping date is five moths from now (25 April 2022).
I called back to cancel order and upgraded to a more expensive item that I was assured to be in stock (after a few minutes wait, to check and verify availability).
After completion of order the status of order in my account was listed as "PROCESSING".
The next day i checked and the status was changed to "BACK ORDERED"
I called again to hear they are so sorry for the inconvenience, but item expected by end April 2022.
Terrible liars, no other excuse for this.
Twice on same day.

I'm trying to get a rewards point issue fixed and after wasting more than an hour with them they finally tell me to call Synchrony Bank to fix that. 3 different reps, 3 different answers. There is too much competition out there to be treating people poorly. I'll be visiting their competition for my future purchases.

This company is on a death spiral. Selling used guitars as new. Sending out damaged merchandise and not refunding in a reasonable amount of time. Pointing fingers at their credit card Syncrony.Not sure who is telling the truth. Both have a problem. I have been waiting for my refund back on my card to repurchase again for my grandkids birthday.Use Sweetwater or Reverb, you will not be sorry. All I wanted was an exchanged guitar and am being ignored!

Bait and switch, lies,... more. Stay away from them. Stay away. Stay away. Stay away from them. Stay away from them. Stay away from them. Stay away from them. Stay away from them. Stay away from them. Stay away from them.

I would give it zero stars if possible. I called to triple check before ordering, that the product was new and in the box. They assured me that it was, and I ordered it. They first messed up the address, so I didn't get it until a week after I was supposed to. Each time I called to find out where the product was, I was told something entirely different about the order status.

When I finally got it, the knob for the strap wasn't correct and wouldn't fit. I bought my own and fixed it. Then when I tried to plug it in, no sound came out whatsoever. They sent me a product that didn't even work.

Then when I sent it back, they promised to refund me within 5 business days. It's now been 15 and I still haven't been refunded. They said the gig bag was missing but I know it's not. Why would I keep a gig bag for a guitar I no longer own? Absolute circus of a company, so utterly disappointing and frustrating. It is beyond my comprehension how a company could be so awful at it's sole purpose of business. Avoid at all costs.

No respect. Customer service could be intimidated by email... they make mistakes and they do'nt follow the the policies of shipping of the company... is a company full of lies if your hispanic... don't buy to these people... i had a situation with a store manager that he broke all rules and the revenge for my complain and a gear advisor send a email with restrictions to my order? No more for me this place... Guitar Center is of the same company when this people get hard feelings... because you notice the different treatment in hispanic people... i'm puertorican... to my people... never buy in this place. When they give you a promise... tell them that you want it by email because they are short of memory at the end... they do whathever they want with customers and is imposible talk with a supervisor.TO MY PEOPLE HISPANIC don't think is this people for your instruments... this place is full of lies!

Sent proof of a price match and they refused stating they do not honor sales prices. I will be returning item and no longer shop their. They wouldn't even discount item that was already in shipped status. They would radther return it.

I have had a good relationship with musicians friend. Over the years I have spent over eleven thousand dollars there. Here recently I ordered a Fender aerodyne bass along with other merchandise. Everything was in stock and ready to ship. They shipped out all the other merchandise except for the Fender areodyne bass. I called multiple times trying to find out why it Had not shipped. Finally I got a knowledgeable sales person. Turns out it was at Guitar Center and was an open box guitar. I was upset so I canceled the order. I then called another music store sweetwater and ordered my Fender bass. That was the only time I have ever had trouble with musicians friend but they messed up bad! Hopefully this will not happen again!

They ship with UPS which cannot make a firm delivery date. Got a ship confirmation from UPS with a delivery date and then the day before delivery I got another message saying they can't make the date with no updates for delivery. Been 4 days and still waiting. Musicians Friend was no help at all. Maybe my order will just show up one of these days. Recommend purchasing locally and not online unless you have lots of time to sit home and wait for your order

I ordered the wrong size and only wanted to exchange. I read the return policy and knew in advance the return shipping was on me. No problem. However after contacting customer service to get a return code I was told it was a non returnable item due to its nature. (violin shoulder rest)
It was still in the unopened box! I mean gosh they get the item back before refunding or exchanging to see if its been used or not. I advise if you purchase you ask first about its returnability. NO where in my item description did it state it was an unreturnable item. NO where in the return policy was it listed as one of the unreturnable items. Their bragging point is their return policy is the best. So not true.

Ordered a used guitar from their web site and received a $116 promotional credit. When I went to complete the order the site wouldn't let me use my point dollars so I called and was helped by someone in the Philippines. He convinced me to clean out my cart and he would order it. So I did and within a few minutes he came back and said that he could not apply the points to a used item so I told him thanks but that I would order it myself. A couple of hours later I logged back in and reordered the guitar however my $116 promotional discount was gone. When I called back to have it put back on it was like I was in the twilight zone. No one had a clue what I was talking about all they could say is sorry or hang up on me. One person Nate got the manager to give me a $50 credit that I could use and I figured that was better than nothing. So a few hours after I cooled off I went to the guitar center near me that had it and them went back to musicians friend to pay file it and use my credit card. Guess what no credit could be found, so the manager of guitar center put it at the counter until I could get it paid for. I called MF again to find out where my credit was only to be told that they would have Nate call me right back. 30 minutes went by with no call so I called back and was told that it would be just a few more minutes. 30 more minutes went by and Nate called me and after looking for about 10 more minutes he found the credit, however you couldn't use it to order on line rather you had to call and place the order. Well after all this I realized that I really didn't want the guitar anymore as all the joy was gone. So I came home and cut up my musicians friend card and enjoyed every minute of it

I ordered a taylor classical guitar from musicians friend. The box it was in had NO handling instructions, the box was half torn open, the guitar was loose in the case and literally hot from being in a UPS truck all day. Guitars are delicate instruments.
I am trying this instrument for a while to be sure it hasnt buckled or warped from the heat. Ive had underwear packaged more carefully than this, and this was an 800.00 instrument.
This guy, you can tell its this staged concern and caring, keeps callin to say hello. Hows their service.
But he did not address the mishandling, poor packaging. Guess they will keep sending yhings in a hot truck. In fairness. He said I could return it, but why handle their products and deliver them in this manner? Guess some customers dont know any better

I would give ZERO stars if it was an option
Shoppers beware... I could have got the same price elsewhere, but now it's too late.
In mid June I ordered two QSC cp-12's that Musicians "Friend" was advertising on their website at 424.99 with free totebag. The ad specified "In stock/ready to ship".
Around one week later they sent an e-mail saying the speakers were back ordered. I called to ask how long the wait would be and was told they would be shipped by July 14.

On July 9th I received an e-mail telling me that one of those speakers still on order was cancelled. When I contact them to find out what was going on they said things still on back order, but could not explain why one of the speakers had been cancelled, nor did they offer to reinstate the order for the cancelled speaker. In frustration I told them to just cancel the order.
When I went shopping for somewhere else to order these speakers I was astounded to find Musician's Friend advertising them "In stock ready to ship" for 499.00.
They are not interested in honoring the original order and if fact have refused to do so.

Ordered a Player Strat buttercream New. Was told none in stock. Put on waiting at least 1 1:2 months All of a sudden I get notice of shipment I receive a double boxed player strat from some music store out west outside box is a Martin guitar box inside box was a Squier box with a label saying pink affinity. Open the boxes, there's a player strat buttercream in there with a cracked head stock. What a joke. I will never deal with this company again. Only good thing was I got my money back. They wanted to know if I was going to reorder. NOT! Only reason one star for money back.

The worst experience I have ever had! We have been ordering online from Musicians Friend for years but never again! I tried to order an electronic gift card but had issues with my computer so decided to call. I got someone in the Philippines and yes was there was a bit of a communication gap. The girl assured me I would be getting my gift card in my e- mail within two hours. Four hours later I called and was assured it would arrive within the hour. Two hours later I got an email saying my gift card was being shipped. I spoke with three or four more people insisting to have the card cancelled and was told that it had been. I asked for an email confirmation of the cancellation. Never came. I called again and after explaining the situation the $#*! hung up on me so I called back. The guy said he would call me back the next day to follow up. LIAR! They DID/WOULD not cancel that gift card that the first person I spoke to in the Philippines screwed up. They were rude, ignorant and of no help. My husbands birthday has come and gone. They refused to let me speak to a supervisor saying that they would tell me the same thing. What was once a nice company to deal with has now become a disrespectful, rude crap hole!

They are not any musicians friend I received a broken Electric guitar because it was poorly packaged was not protected at all for them to exchange it They said I had to order another one be charged and when they would refund the money when they receive the broken one why would I have to pay twice for there mistake they make inconvenient to the customer they get there money but we don't get for what we pay for

Ordered $1700 keyboard on Dec 8th 2020, it just arrived a few days ago. They kept giving me false reassurance on the shipping date, saying it would ship out on the 10th the ne t month. When the 10th came and went, I'd contact them again just to be told it would ship out the 10th the next month again. This happened mult times. I would have been okay with them just telling me they didn't know when the item would ship out.
Also I understood COVID was causing shipping delays, so I tolerated it. Until it reached 6 months. Then I broke down and, through a chat message conversation (after being promised it would ship the next month AGAIN), told them that if it didn't ship by the end of June - I was going to cancel my order and do business with someone else.
It sure can't be coincidence that I got an email 9 days later saying the keyboard was on its way to me.
The kicker is, I spent $1700 and waited 6 months for a keyboard (wait for it) that doesn't turn on. That's right - it doesn't turn on. And there is what appears to be a chemical stain on the right front exterior side of the keyboard. Also some of chunks of styrofoam inside the box appeared to be broken and missing.
Musicians Friend claims this item is brand new and I am the only one to lay hands on it, but I call BS on that. Now I am having to work through Kawai to get this item to a local service repair technician so it can get fixed.
And unfortunately this fix isn't going to be as simple as just replacing the power cord - because I already took a multimeter and tested the voltage and it works just fine.
It's the damn keyboard.
I will never NEVER purchase from this company again.
Please be wary they will cheat you and sell you used and damaged product, while listing it as brand new.