Mr. CooperReviews 439

Dear MR COOPER,
I'M happy to report about two amazing people work with my refinance for months closing was12/10/2020
On a more serious note, please allow me to express my utmost gratitude to these two people for their kind deed of gave me this opportunity in this difficult time, which I had almost given hope on. I really cannot thank your entire department enough, especially Mr. Gray Dawson who first gave me the good news still I have a chance to refinance. Mr. Gray Dawson and Mr. Winston Hill, thank you for your professionalism in handling this matter is highly appreciated and commendable
Best,
Alganesh Gebrelibanos..

Mr cooper purchased my mortgage and every since it has been a nightmare. They did not pay my hazard insurance on 3 occasions until my insurance dropped me. When I called my insurance company they refused to do business with mr cooper regardless of what I did. They stated this was not the only time they have had this same issue with
Mr Cooper. I had to get insurance at a different company with a higher premium. Now to current day. I kept getting letters from mr cooper how was already serving my mortgage... wanting me to refinance at a new lower rate. Let's just say after 12 weeks my only goal is to move my mortgage to another company. Save yourself the headache. Do not do business with this company.

Stay away! They don't use local appraisers. Appraised for $183,000 in Jan 2019, X home appraised for Mr. Cooper in Oct. 2020 for $153,000( Zillow had it for $155,000... Go figure). Zillows algorithum is off badly in many areas. 40 days later... I refinanced it on Nov. 27,2020 with Huntington. Apprasied at $210,000. X-home was off by $57,000! I know they used Zillow, because my Sqft is listed wrong on zillow. This Wrong Sqft. Was presented in my apprasial! We laughed at Mr. Cooper's apprasial, saying no updates had been done in fifteen years. When in fact the house was gutted to studs and all new in last three. Mr. Cooper would not even help appeal this terrible apprasial. You will lose your $500 apprasial money! Stay away! Stay away if you live out in the country!

Initially I never had a problem with this company when they were Nationstar Mortgage. Soon as they became Mr Cooper Mortgage Co... I have had nothing but headaches with this company. I don't understand what kind of people they have working for them as far as operators goes but when I need something done one operator will promise me up and down they will get it done then weeks go by and it hasn't been done and I contact them the next operator tells me that it hasn't been done. It has been nothing but headaches dealing with this company I hate this company. I do not recommend it to anybody and the first chance I get to refinance with someone else I will!

I refinanced in July 2020, I was approved immediately due to excellent credit. Once I was approved, it was impossible to reach my loan officer or get a return call. I am pay an extra couple of hundred each month towards the principal and now they are charging me a late fee because it took 14 days for them to get my payment. They refused to credit the $8.46 late fee and spoke to me like I not even a person, let alone a disabled Vietnam Veteran. I am now looking into changing mortgage companies.

Mr. Cooper purchased my mortgage from Quicken Loans, and the experience has been nothing short of a nightmare.

I have always paid my mortgage bi-weekly. That is a foreign concept to this company who, even if you are paid ahead by the normal monthly payment, they have hoops and forms and voided checks to jump through (1990's called and wants its business processes back) and you actually have to get two months paid ahead for them to even consider. Customer Service is awful and they just pawn you off. Welcome letter from Jay Bray, CEO says "I have great news!

Your mortgage has been assumed by Mr. Cooper!" He is a liar.

That news was awful and it's been awful ever since. I tried to contact the company to share my experience being so awful and complicated and I was completely dismissed.

Applied for re fi. Should be easy quick simple loan on existing customer with excellent credit history. Loan to value 12% applied in july 2020. Nothing. Oct i inquire -- receive closing documents are that off by thousands (over 10,000) in cash out, payment. Interest rate not competitive. Closing cost were outrageous. They flat out lied, deceived and tried to hold off so i would just close. Loan officer did not return calls, and when i finally got him and asked why he did not return calls for 5 days, when we are suppsed to close he said, "i have been thinking". So much better deals out there. Got a 0 closing cost and excellent cash out at another company. Never again.

I paid all my mortgage fully because their unpleasant attitude. Then, they still made my life misérable. They did not send me the deeds and ping-pong me about the paperwork. Ow... we did not receive the money, ow... the account receivable pregnant, got mosquito bites and so on... thousand excuses. After months, they told me that I supposed to have contact with the city about the deed.

How misserable they are? The customer service was very calm to response my angry. I guess it is what they do everyday.
Sure, I will report them to BBB.

Month after month I add extra funds to the principle balance when I made the payment online but (Mr. Cooper) keeps putting it to unapplied making the next payment less and i'm tired of calling to have it corrected I have given up. I plan on retiring and using my 401k to pay off the account but with the funds not posting correctly the plan is to refinance with another company. I work in customer service for the government dealing with mortgage loans we make mistakes but never over and over again. So the lesson I learned is when making a payment no point in adding extra to principle balance to payoff early and enjoying a nice retirement.