Mr. CooperReviews 439

My loan was sold to Mr. Cooper and I reached out shortly thereafter to set up bi-monthly payments. After two separate email rejections, I was told I had to pay a month in advance to have the priviledge of bi-monthly payments. They wanted me to make a double payment in one month just to set up bi-monthly payments in the following month! No other mortgage company has ever expected this over years of mortgaging and numerous house purchases. Avoid this company AT ALL COSTS!

It is hard to describe how bad this company is. They are the definition of predatory lender. They were sued multiple times under their previous moniker - Nationstar - so cleverly changed their name and are trying to screw people anew…I won my legal fight with them, but don't do business with these jackals and you'll avoid the tremendous headaches that surely come doing business with them…

I have been dealing with Mr Cooper escrow associates for over 8 months. It started out that when my loan transferred no property taxes were paid. I resolved that issue after 4 months.

Then they overpaid my protery taxes by $6000 plus and my escrow account went negative. Each time I ry to resolve, I have to tell my story over. No good notes are kept and each associate pawns me off to the next. My county agrees to the overpayment. Mr Cooper's doe snot allow me to talk directly with thier 3rd party vendor Core Logic (which is an oxymoron name, because there is no logical explanation for how this happened). Now my monthly payment is going us by over $500 per month to make up for it.

I AM GETTING NO WHERE. My plan is to get the money directly from my county, pay the negative to get to 0 and then cancel my escrow and make the payments myself. If I had the opportunity to refinance with another company at $0 cost, I would in a heartbeat.

If you chose Mr Cooper, chose at your own risk. Consider yourself warned.

In general I have no troubles with Mr Cooper seems as if they are running legitimate operation and all is going as well as I could hope. But when something comes up and I need to make a phone call I enter into their death spiral of an auto phone system. This begins a process of multiple phone calls to get through their system as there are dead ends that lead to them hanging up on you if you happen to choose the wrong selection. Then after you've punched in your data multiple times and you've been hung up on multiple times you finally get to a point where you're feeling hopeful and they tell you that they're closed and we should call back at another time. Basically if you're going to call Mr Cooper add an extra 30 minutes to your anticipated time to resolution. The good news is once you reach a human being all becomes legitimate once again. I'm hoping that this review will be noticed by them so that they could fix their phone tree because it needs to be uprooted chopped up and turned into kindling.

Why give a forbearance plan with no options but to pay all arrears at once or lose your property. Mr. Cooper is an upscale stickup man. No guns or knives needed. Just good lawyers and a NO! COMPLAIN, COMPLAIN, COMPLAIN to your elected officials, CFPB, Attorney general, thru social media and your local news investigative team, and even the BBB aka bulls**t, baloney, bast**d's. If you are ignored by your elected officials, ignore them at election time! Mr. Cooper can you stop robbing me?

I paid off my mortgage in 2017. I just found out that they never submitted the release of lien paperwork to the County that I live in. I went to take out a home equity loan and can't complete the process until they submit the paperwork. I have called customer service 12 times (I have to say that they may not have understood what the issue was, but they were always professional. I was referred to an Executive Resolution team member named Brenda. Helpful for first three emails. She told me that the paperwork was submitted August 4th. I asked for a copy of the paperwork work so I could reach out to the County and she refuses to respond to me. Found out that the paperwork wasn't actually sent out until August 23rd with this assclown knowing I have a mortgage transaction pending and time is of the essence. I'd live on the street before applying for a mortgage with these liars

This company deployed their IT to hack and monitor my home computer and cell phone after I recorded one of their agents and 'team manager' being rude and abusive and making threats. Apparently, they sent packets to my devices for me to download so that they can use them to gain access to my devices in their effort to retrieve or destroy evidence. This discovery was made this past week after an extensive investigation by cyber security experts and law enforcement. This is going to be big news after the investigation is competed. How low can they go? I wonder how many others they have treated this way?

I was only trying to refinance my property after they bought it from another bank some eight years ago. They were apparently not too happy about that even though I have excellent payment record and excellent credit report. Please stay away from this company. They don't wish anyone any good. It is all about the profit margin for them at the expense of homeowners who are dully paying their mortgage and are looking to lower their interest rate.

Since day one I have paid on time and 10 years later I received a notice from the city that I owe unpaid taxes. I was very concerned and they said it would be taken care of. I have to check today but my point why did I have to make that call. I have them because my loan was purchased from HSBC. They do not know the value of NYC houses and refused me a refinance during covid because they are currently not offering it to anyone who owns their own business. Even though my record with them is flawless.

This is absolutely unheard of, they took almost 3,000 out of my escrow account which put me negative and telling me it was for my closing costs. I have been calling and getting the same run around for a month and still not getting it resolved! Which of course they are making me pay more money on my monthly mortgage to get me caught up. They are telling me they had to take the money out for my closing costs which was paid obviously at the time of the real closing a year ago then changed to a different reason! I will take this to court if needed!

The worst experience of my life Mr. Cooper lender. They are very greedy very inconvenient treat customer as numbers. Not at all as human. They don't take responsibility for their mistakes at all. Mr. Cooper let the customer pay for mr. Cooper mistakes. I'm trying hard to get rid of this lender Mr. Cooper and I'm still trying believe it or not they ask $10 thousand dollars 40 finance and I asked 4-5 other lenders they charge 40 finance between $3:400 to $4000 the most I can write a book about the worst experience of my life with Mr. Cooper they called me to ask me about my complain and she promised she will solve it and I did not get any callback from anyone they lies a lot. More more things can share

This company is like a loan shark, they hold onto our money when you refinance making money on your dime. I refinanced with my home bank for a better rate and after a month still have not receive it. Now they are telling me that they will reissue another check but I will have to wait another 30 DAYS Worst MORTGAGE COMPANY EVER, IF YOU HAVE ANY BRAINS YOU WILL FIND A DIFFERENT COMPANY TO TO FINACE YOUR HOME WITH! I am filing a complaint with the better Business Bureau May be they can make them pay up. Not a good way to do business down in TEXAS SHAME ON YOU!

We were transferred to them from our previous lender. It was extremely painful experience to pay off our loan. After wiring them the money, they did not accept it till the quote expired. They did not bother to let us know the status of the pay-off either. We had to find out on our own that they received the money but never accepted it (for no reason). Their research department was involved but didn't follow up. They did not help us with any findings. We had to go through the pay-off process again and lost several hundred dollars because of their irresponsibility.

We finally paid off our loan in May. Since we overpaid, Mr. Cooper was supposed to refund us the overpayment. They never did. We had to call them in July to find out why they were not refunding the money. They said they sent out a check in May but the check was not cashed. So they had to resend the check. We were wondering what they would do if we hadn't called about it. Keeping my money for good?

Anyway, we waited a couple of more weeks. Still no refund. We called again. They said they never resent the check and they would do right away. We waited another week and this time, they said the first check was actually cashed already, by me. We asked them to send us the image of the cashed check and the date it was cashed and the account number it went into. They said they could send us none of that. It was our job to find out where the money went. They also said if we still want the money, we needed to email their research department ourselves and figured out how to get the money.

Up till today, months after my payoff, I still don't have my overpayment refunded. And during this whole process, they never reached out to me although they owe me money. They did nothing to help out the customer except keeping customer's money to themselves.

If you need reference, the last rep we talked to was Amber, work ID *******.

I would give them a negative 5 stars if I could. My first dispute with them arose from a bankruptcy where we included them in the bankruptcy notification stating that it was our intention to repay the mortgage. They conveniently lost this paperwork and never corrected it. Our mortgage continued to show as "in bankruptcy" for years and they refused to correct it, which lowered our credit rating.
Next, we needed to get a countersignature on an insurance claim check. Even though they have headquarters in Dallas, which is where we live, they insisted that we MAIL the $17,000 check to them to countersign, and they would then mail it back, and refused to overnight it or pay even for a signature or tracking. AFter two weeks, the check still hadn't arrived and I called to track it down. It turned out that they sent the check to an address where we hadn't lived in three years. The had the correct address, though, because all their other correspondence came to the right address. But they said that was a "different department."? What? In this day and age they don't have one database of all their customers? Eventually the check was returned to them undeliverable and they again sent it to us, almost a month after we sent it to them to sign.
When it came time to sell the house, they lost the paperwork for providing our title company a payoff statement, so we had to do send it again. Every time I called about an issue, I talked to someone different who didn't know anything about the history of the issue so I had to explain it all again.
These were just a few of the issues I ran into. But I am getting a headache just thinking about them so I'll stop here.
I do NOT recommend working with this company!

Wish I could give this company 0 stars! Our entire experience with them has been an absolute nightmare beginning with the closing! They had not processed our loan for closing and didn't bother to let us know. We found out during closing that our loan documents were sitting on someone's desk and our loan wasn't funded. The documents were finally located and, after a few hours, it was finally funded. However, we didn't know the loan was processed incorrectly until last month when we received a notice that a tax lien was going to be placed on our property for non-payment of taxes! The processor had not included one of the parcels of land in our loan so the taxes weren't paid. Now we have a huge tax bill to pay including penalties, fees and interest charges! Mr. Cooper has been so frustrating to deal with to try to get this issue resolved! I've been working on resolution for 6 weeks so far and it's still not resolved! Save yourself some frustration and do not use Mr. Cooper!

I am so sorry my husband ended up with Mr. Cooper without any say in the matter. We were contacted by our real-estate agent about refinancing our home since the rates were incredible low. We discussed it and decided to follow through. Within a matter of days after completion and being contacted buy our new mortgage company, they turned around and sold our mortgage to another company by the name of Mr. Cooper. I immediately had a terrible feeling about this company because I had never heard of them. With such a stupid name how can one take them seriously and being from a state that has a history of repulsive human rights issue I knew it was a matter of time they'd show their true colors. And they did not disappoint. They were late paying our home insurance premium. Then all of a sudden our mortgage payment went up without notice. Now our payment are even higher than before we refinanced to lower our payments. What an absolute scam and predatory lending maneuver. I tried signing into my account on line and its now telling me that my user name and password is wrong. I had no problems before and now all of a sudden I can't log into my account. Yep. Shady.

I had a perfect credit score when NationStar aka Mr. Cooper bought my personal information posing as a mortgage loan servicer. In 2015, I discovered my ID had been compromised with my mortgage information and I jumped to the challenge. I alerted the Fort Worth Nissan dealership, who had sold 3 cars to the fake me in about 2 weeks for almost twice their book value. I reported this to the police and also gave them the online ads attempting to sell the vehicles with phone numbers of the seller aka fake me. I froze my credit, jumped through all hoops and to-do checklists with the FTC, FBI, etc. I found and reported cosmetic surgery loans, bank accounts, credit cards, more cars, an apartment (near Mr. Cooper in Dallas, The View at Kessler Park). I contacted management, verified the latest stolen vehicle (#4 or 5 of 7 I know of) was in the parking lot with matching plate. Informed them of the fraud and my intent to file a police report, left my number & called the police, filed the complaint. Years later in 2020, I get a nasty letter demanding rent in arrears. They (the police & management) let the fake me live there and never arrested her! When attempting a refi on my home, I was told my mortgage was not showing up on the 3 credit bureau's. The ID theft was sabotaging my work and my life in horrible ways. For the last 6+ years Mr. Cooper has refused to secure my account. Has repeatedly stated they have no fraud policy or obligation to remove the public/criminal's access to my account. The Attorney General is now involved since 2020 and the fake me is quickly being scrubbed from the internet. It appears someone is working OT to clean up my damaged credit quickly. They even replaced the management and changed the name of the apartment building this year to Skyline at Kessler Park. Mr. Cooper refuses to protect my account from fraud and will not act unless I give them the name of the employee who made the numerous changes on my account which allowed this to continue unabated for many years. Of course I can't do that, but the lawsuit will come at a very disappointing time for Nationstar, as they position themselves to begin their post pandemic foreclosure scams. It's going to be a bloody hot summer in 2022. I intend to renovate the 11 story building into a homeless shelter for victims of Mr. Cooper fraud when I own it. I've served on the Board of the Central Community Housing Trust, before it changed names too. Aeon will do good with all those units.