Mr. Cooper

I recently refinanced with another company. At the beginning of June, I close with that company. A month later I received a letter saying I can potentially face foreclosure over a missing payment. Mr. Cooper never let go of the loan and none of the workers of the other mortgage company were not notified. This company also does not care about your special needs such as receiving a phone call in the native language the borrower speaks. This mistake cost me daily interest for a month.
This issue was recently resolved, but Mr. Cooper made a last-minute change that almost cost me another month of interest.
I am upset that this company does not take into consideration their clients' needs and lack of sympathy during these times. I hope they get better about this matter. I am glad I got out of this company!

Had property damage at my home submitted all of the endorsed Checks and paperwork required and going over 2 months and still haven't received my first draft. Calling customer service and being told it's with corporate waiting for action for two months. When I call over and over again to try to speak to a supervisor I am spun and they out right refuse to give contact information for any one in corporate to log a complaint. I will never use this company again and will tell everyone I know what a nightmare my experience has been. I feel like I'm the victim of consumer fraud!

This company has the worst customer service in the world. I've never written a review (bad or good) in my life and this is the first. Now I should've checked these other people's reviews before I started. I tried to refinance for 4 (?!) months and on the very last day of closing I didn't even get a call about it. I called multiple people including my loan officer furiously multiple times, but to no avail. I wasn't able to close and all I got later was an email that said that they're sorry for the miscommunication but would I like to try again.

Their names are: Victoria Chu and Gabrielle Amador. Do not work with these two.

Paid off my mortgage and told them to stop the automatic payment. They did not. I asked for a payoff amount. They sent a letter with the amount that arrive two days after the date that amount expired. Seven days after they were suppose to stop the automatic payment from my bank I was notified it had finally been done. I over paid by about 1500 dollars to be safe and then they got another automatic payment. They owe me about $2500. I asked that it me mailed to me since I did not get a clear payoff amount and they did not stop the automatic payments when requested and when I was told it would be done. I am still waiting for the money I'm owed (30 days now) that a supervisor told me would be mailed to me within a couple of days. Approimately 30 days out I get a letter letting me know they received my payoff. If you can get away from this company do so. Is anyone aware of any class actions against this company. CITI sold my mortgage to this company. I'm letting them know I will never do business with them when they sale people's mortgage to such a dishonest and crooked company. Even in the payoff they still grub for a few dollars.

Due to the COVID 19 VIRUS my job in march cut hours. I asked to get help with my mortgage so I wouldn't go into forecloser. I did get help with a FORBEARANCE. I've gotten 2 letters stating i'm behind in my mortagage. If your going to help someone and say yes we will help you don't keep sending out letters stating i'm behind. I know I am that's why I asked for help. People are struggling right now. Mortgages should have been put in the back of the loan. Alexandria Emmer

This company after a year and a half had not got me starting paperwork ALL OVER AGAIN What is their problem here are they just trying to foreclose on peoples houses On purpose? My mother passed away a year and a half ago the mortgage was serviced by Seterus then got sold right as my mother passed away. I've been trying to get the mortgage put into my name since then. Mail Emailed faxed paperwork over and over called Fanny Mae And explained to them the run around I was getting only to be told there's nothing THEY can do. Lawyers don't want to even be bothered with Mr Cooper because they are so bad. I'm at my breaking point we need to start a class action lawsuit against this company. How many people are having the EXACT SAME PROBLEM? Are they just trying to steal my house off what?
My email is *******@oocupholstery.com if anyone can help please let me know your experiences. I'm calling my lawyer again Monday to try and see what can be done. She's already sent them a letter a month and a half ago. PLEASE let me know any info is appreciated.

Your business sucks! You destroyed my credit score because for 6 months you refused to accept my mortgage payment because you claimed the signature on one page didn't match the other. Even though all the papers were signed in front of a notary and you had a copy of the notary receipt. Now there is a global pandemic, people are losing jobs and struggling to pay their bills, but you refuse to eliminate the late fee if the payment is a day or 2 late. You are a money grubbing business who does absolutely nothing to support your customers. I cannot wait to the day that I can take my mortgage to another company. I have to give a start for this rating and honestly, you deserve 0!

I refinanced my home with Mr. Cooper in 2019 and my experience was not pleasant. They reached out to me in 2020 and offered to refinance for a better rate. I thought it couldn't be worse than last year. I WAS WRONG! It has been a nightmare. I was supposed to close in May at the latest. It is mid-July and it is hard to tell when it will happen. I had 4 closings scheduled and they were canceled after the appointment times were missed. We did sign all of the closing documents and were waiting for the loan to fund. However, a couple of days later we were told that they made a mistake and all of the docs are voided and we are starting over. I can not express the amount of frustration and unprofessionalism that we had to deal with. I am definitely opening a complaint with Better Business Beuro and CFPB.

Mr Cooper mortgage is a bunch of circle jerking crooks! I got a mortgage loan for just 10,000.00
After 15 years of making my payments on time, I have only paid less than 2,000.00!
There is something profoundly wrong with this company. Don't ever use this mortgage company, not even for a birdhouse! DON'T EVEN THINK TWICE. TURN AND RUN IN THE OTHER DIRECTION IF YOU VALUE YOUR LIVELIHOOD! This is a company of lying thieves with absolutely zero compassion for you and your families!
If there are any lawsuits currently or in future works against Mr Cooper, I would love to be a part of it! Please let me know! I hope this review helps some unsuspecting hard working people from being taken advantage of.

My name is omar Ali I sold my house 6 months ago and I'm Chasing my escrow money $2500 i never received from the Mr Cooper they been lying to me over and over and over again and I spoke to 14 employee and I have alot emails from Mr. Cooper employee no answer from them at all. They sent me a check and it was not exist account and I'm still fighting back for it till this day I will not recommend them at all my next review I will post all the document That will been sent to me with date on it.

Got my credit dinged for a late payment on a mortgage. I was the cosigner (ex-wife was making all the payments) and it was the final payment. They wouldn't accept her payment because it did not match the amount on the coupon. Asked them to look into it and got a form letter denying my request to remove the late payment comment. I still have excellent credit in spite of them. Horrible communication. Stuck with this on my report for another four years. Will contact Trans Union et al and hope for the best. Thankfully I will never have to deal with them again.

Their customer service is awful. They pretend you can contact them in ways other than by phone but if you do they always tell you to call them anyway so they just waste your time pretending the other methods are viable. Then when you call them, THEY DON'T LISTEN TO YOU. I called with a question. The rep thought she knew what I was asking, cut me off and launched into a script. I tried interjecting repeatedly to tell her that wasn't what I was asking. She essentially told me to shut up so she could finish answering the question I didn't ask. I've never interacted with any customer service that rude or terrible. I wrote a complaint. Mr Cooper replied with a letter telling me they'd investigated the complaint. Their summary of the complaint also revealed they were totally missing the point. Their summary ended with them saying they found the jerk rep who doesn't listen to the CUSTOMER when providing CUSTOMER SERVICE had done nothing wrong. Neither the rep OR the company I complained to about the rep ever bothered to LISTEN TO WHAT I WAS SAYING. This is literally the worst customer service I've ever dealt with. If mortgage rates ever become more favorable than what we have locked in I am 100% REFINANCING JUST SO I CAN STOP GIVING MR COOPER MY MONEY. Also their reps (even the ones that don't overtly not care what you're saying) give you false info. I was told by Mr Cooper that my escrow pmt increased because of insurance. I called the insurance Mr Cooper's claim flat out wasn't true. I hope they go out of business. It defies reason that such a poorly run and managed company should continue to exist.

We needed a release of lien for a real estate transaction. Cooper said that it was paid off, but refused to send us the release. Then they said it was not completely satisfied. We gave them the option to provide us with a balance due and the option to send the intent to release. Mr Cooper won't do either... even after quoting our state's real estate law, they are not honoring either option we gave them.
The lender in this transaction has been clear to close for 3 weeks now... and Mr. Cooper is holding up the lives of a dozen people while they just sit on their thumbs. I couldn't be more frustrated and will NEVER use Mr. Cooper again... and I will also actively dissuade everyone I know not to use them either.

Mr. Cooper is a fraud! My mom was advised that she would have to pay for flood insurance so she purchased flood insurance through USAA & after being assigned to my mom's account, you went into my mom's Escrow and stole $974! After she purchased the insurance! USAA had your company return the money, but since then your company has found another way to get my mom's money... buy adding an extra almost $100 to her mortgage! This has to stop! She's a widow. Your company is a scam!