Mountain WarehouseReviews 61

I spent $116 on a coat that was never delivered. FedEx said the shipper had to file the claim. Mountain Warehouse won't answer my emails or my calls. I will now go thru PayPal to see if they can get my money back. I wish I had read the reviews first. I also wish there was a -star.

Ok. Raluca Dinu

This is the review I will write every spot I can find for Mountain Warehouse...

CONSUMER BEWARE!
I ordered I pair of hiking shoes for my husband In his size (US 11). They arrived quickly and they were too small for him to comfortably wear. So I packaged them up that day and took them to the postoffice. I was surprised that the shipping cost was to be $20.00 plus $2.48 tax. Incidentally I also paid $10.00 plus $1.24 tax to have these shoes shipped to us initially. MOUNTAIN WAREHOUSE has refused to help me out with any of these shipping fees, all within Canada. So I paid $33.72 for the privilege of trying on a pair of shoes from MOUNTAIN WAREHOUSE. PLEASE REMEMBER THIS WHEN ORDERING FROM MOUNTAIN WAREHOUSE
Rolande Ramsey

I have returned a coat, I have bought 2 different coats to compare quality etc as at this time we cannot go into the store and I have previouslybought a fully waterproof coat, from MW only to have it leak badly in the first brief shower I wore it in. I returned the coat nearly 3 weeks ago and have had to chase this to get my money refunded. I have been informed I need to wait 3 weeks before contacting MW again as their refunding is taking longer than usual. The problem is I will now be charged interest on my card. I think this is a very unfair system when other Companies are doing their best to continue with extra customer service MW does not seem to care for their customers at all. I also had to return the original invoice that came with the jacket so have to go on line to get all the information.

I have had an ongoing complaint with Mountain Warehouse since late July! I ordered a jacket and was sent the wrong size. I returned it 31st July and was finally contacted regarding a replacement on 9th August. I had an email 11th August confirming that a replacement was ordered for me. I have today 14th August received a standard email just giving me a refund claiming that the jacket ordered was out of stock - yet when I log in and look online, the jacket still shows as available. Then it turns out that despite me returning a WOMEN'S jacket, they have failed to process this correctly and instead tried to order me a MANS jacket as a replacement - why on earth would I send back a women's jacket and request it be replaced with a mans jacket. The customer service I received is terrible and this covers both emails I sent them and messages via Facebook, they are incompetent, very unreliable and I received a completely unsatisfactory service. I will not be ordering anything else and until now I was a very loyal and happy customer.

Do NOT order from this site. They will take your money, not send you a confirmation email, and when you do get in touch they ask for your order number(that they do not give you) say they will be in touch, don't get in touch. When you get in contact with them again, they say they will pass this on to(blah blah) team and if you dont hear from them then that is good news. Absolutely worse site ever! Thought my daughter was going to receive her brand new winter Jacket just to pay $80 NZ and receive nothing but lies. People who do this to people deserve Sh*t. Don't buy from these low lives!

Ordered on Jun 28,2020. As I am writing this review, it still has not arrived! The delivery was supposed to be a 7 working day guaranteed. During this time, I went on my camping trip, came back, and contacted their support twice. Twice their answer was utterly useless. No explanation as to where my package is nor when it is going to finally arrive; according to them, I should just be patient and forgiving!
Anyway, please take my advice, stay away from these clowns. Order on eBay, Amazon or any professional, literally every shop is better than Mountain Warehouse.

Do not buy from Mountain Warehouse!
They advertise a faster delivery via DHL for £5.95 with 1-2 days. It arrived in 3. As pedantic as it sounds the bottom line is they refuse to refund the delivery charge nor accept they didn't deliver within the promised time frame. Once a complaint is raised they simply run you around in circles and not answer any questions put to them.
Obviously they blame this on COVID 19, and that's fine but at least respect the customer and not answer questions that were not as asked. It just makes your operators look stupid. Only scored one star as there is no zero!
Do not buy or trust!
Go elsewhere.

I ordered for the firsts time on-line and received my shipment of 3 enamel mugs "BATTERED &CHIPPED"! They put them in a plastic Shipping Bag with my sleeping bag with "NO" protection from the shipping handlers. 2 of these mugs the chipping went all the way to the inside of the mugs & all 3 are dented around the tops where you drink from. Not able to call... NO ANSWER@ Customer Service. Not able to complete a return order on line! I have no printer.

Great products at excellent price I ordered his and hers adult wetsuits. One wetsuit was ordered wrong size and after contacting customer service we exchanged for the correct size. All shipping was included and for initial purchase and the return for exchange.

I bought three "fleecy lined jumpers" and three beanies from these scammers and am disgusted at how they do business. The jumpers are not fleecy lined and I've never received the beanies. Now up to my tenth email, providing proof of sale and I have consistently received a generic response telling me if they haven't heard from me in five days they will presume the matter is resolved. I still marvel at how people can just thieve the money of honest people.

Purchased 2 jackets. 1 wasn't warm at all and the other the zipper width is too narrow where it would become stuck until it broke after 1 week of use. I called support and they told me to return them for exchange or refund. I returned them. They gave me a refund of the cheaper jacket and failed and ignore refunding the more expensive one. HOW convenient for them to act in this manner, right? I filed a 30 day DEMAND letter as they continue to ignore my request for refund. PAYPAL is just as bad they failed to listen and protect this purchase. But news paypal isn't getting their money from me. DO NOT BUY FROM THIS COMPANY they are SCAMMERS and AVOID GIVING THEM YOUR BUSINESS... THEIR PRODUCTS ARE CHEAP and not even worth the price you pay. Made in china, defective in materials and workmanship!

I wish I would have seen these reviews before purchasing online. I purchased an $80 children's jacket that was due to arrive in 2 to 5 days. It's been two weeks and the tracking number says that Canada Post hasn't received it yet. First they patted me on the head, then they blamed Canada Post, then after 10 emails I started to get snippy and all of a sudden they are "doing their best". DO NOT BUY FROM THIS COMPANY ONLINE. In store they are fine... poor quality compared to MEC, but fine. Online... NEVER AGAIN!

Bought Parka in May and didn't wear until October when it was cold. The flap on the left sleeve, that attaches to the velcro, was missing. Contacted Support with photos and order number. Told me not to worry since their products carried a 1 year warranty and then asked for proof of purchase and more photos. I told them I referenced the order number and date and that the photos were 10-12MP and I couldn't get them any better. Told me I could return if jacket had not been worn and tags were still on it. Poor Customer Service. The photos I sent them showed the left sleeve without the flap and the right sleeve for comparison.

Purchased three full snowsuits, hats, scarves, and socks from the retail store. The snow pants were worn skiing ONCE and developed a HUGE tear in the rear and when he fell in the snow. A second pair of snow pants were also split across the back just from being put on. I had to return these online because we'd moved away from the city where the store was located. It took THREE MONTHS of e mailing back and forth before the following series of e mails:

"We confirm that we have received your address, a photo of the snow pants, and proof of purchase. Please take your items to the store for a refund."

My response: "I was returning them online because I moved. I need to return them online.

And theirs: "We confirm that you can return your items online. Please provide a photo of the item, proof of payment, and your full name and address"

I ended up making the THREE HOUR trip to our old town, just to be told by an employee that the manager wasn't in that day. Stayed in a hotel and was told by the manager that they can't accept returns MORE THAN 3 MONTHS after purchase! I first contacted them less than a week after purchase.

This really sucks because their coats are the best I have ever owned. This experience had really soured me on buying anything from them ever again