Mountain WarehouseReviews 61

Buyer beware. Do not buy from them via Amazon. Sizing is inaccurate and their customer service is awful.

Clothes I wore in Iceland were 90% Mountain Warehouse. Waterproof coat, pants and boots kept me dry. Even while walking in a stream. Wool thermals kept me warm. Totally enjoyed my trip thanks to Mountain Warehouse products.

Absolute rubbish, not fit for purpose. Leak on first short walk, can feel every stone under foot and that is on a tarmac road. Split on second walk and now going in the bin. How can this company push this product? Will never shop here again

Worst water bottle I used in my life. Affected my health.
I used a water bottle and the material inside is peeled off and we can't see inside the water bottle since they are not transparent. Send out the bottles to Mountain warehouse for inspection. They just do the visual inspection and came into a conclusion that improper use of water bottle. I never used any chemicals to clean the water bottle. They never did a material inspection and they dispose the evidence. They didn't even inform me what is the outcome until I contacted after few months. Really bad customer service. Please try avoid buying these kind of water bottles

I bought a pair of walking trainers from MW. They were really comfortable but on their first trip out on wet grass, my feet got absolutely soaked. Took them back for a refund and the member of staff was very helpful. However, he couldn't guarantee that if I bought a replacement pair, they would be waterproof!

Recently purchased two pairs of adventurer women's waterproof boots in size 7. Durable, true to size, and price is great. I use these boots on mild to moderate hiking with my dog. I would purchase again. Very satisfied.

I ordered T shirts in size 12 and pants in size 14. What I received was T shirts in sizes 12,14 and 16.
Same with the pants size 12 14 and 16. These are cotton pants so I doubt the 12 will fit after laundering.
The water proof rain jacket turned out to be anything but, as I got home from my hike soaked to the skin in a rain storm. Very disappointed and I won't be back

Have not got any conformation on my order. Read reveiws on there reliabilty and found I got scamed. To all dont do business with this site. They dont deserve any rating.

Ordered a jacket, tracking wouldn't update. Reached out to customer service via email, said courier lost package and resent. Took a hot minute to arrive but it's international mail during the holidays. Received my item and am happy with the quality for the value and customer service was just fine. You reap what you sow and it helps to be polite.

This requires a 0/5 star review. Prices instore and online are vastly different. Coupons offered online are made to look like there is a sale but it is still less than what the price is instore to increase their profit margin. Unethical business model

I bought this on sale but if I buy this original price I would be more angry with this. When I took off the fur snap broke very easyly.

It's almost been two years since I first ordered, I mainly bought outer layer tops that I wear almost every day and everything is still in good quality. Packaging was ripped open when delivered but nothing was damaged. Shipping speed was average. I had ordered "extreme waterproof gloves" and I was pleased to discover that my hands did stay dry after having the glove fully submerging into water. I liked the gloves so much that I've ordered a second pair as a spare.

These boots fail in every way. Besides not being waterproof after a few months of mild use, when I stepped on some pebbles the sole got holes, and the insole gets unstuck and folds into itself which really hurts my feet. Besides, they don't really conform to the form of the foot. That said, they did cost 40£ so maybe that was my mistake.

I've just been ripped off. My own fault for not checking the receipt before leaving the store. Don't believe any sale label until you've checked the price at the till. Two of my items were affected so I suspect sharp practice rather than random error.

Sie senden die Umfrage, bevor ich den Artikel erhalte, und liefern ohne Grund meine Bestellung nicht aus. Sie haben mich nicht einmal über den Lieferstatus informiert, ich musste sie kontaktieren, um informiert zu werden. Mieser Service.

I can use the gloves themselves, but the attachment allowing me to hook them onto jackets, bags, etc. fell apart in less than a year! It was a huge reason for purchasing the gloves, other than being windproof. Contacting customer service is a train wreck given my 2018? Refund for a return that still hasn't happened. Trust pilot's invited reviews are sketchy given most are favorable towards Mountain Warehouse. I happened to look up Ecco earlier today, and their invited reviews INCLUDE less than glowing reviews for a company that is highly rated across all categories. Still will NOT buy another item from Mountain Warehouse given the poor customer service, and product support when their item prematurely fails.