Mooshe Socks

It is basically impossible to cancel a monthly subscription, took me over a year with multiple emails sent monthly to finally get a response. Plus they still haven't sent me my original purchase, only the monthly socks.

Mooshe is now shipping from their new warehouse located in Canada. I always receive my socks within 1 week and I live in the USA. I also love the quality of their socks.

I ordered 10 pairs of socks for my first order. The Dino collection and their free spring collection that had back in April. I was worried about my order not arriving after reading other reviews, but to my surprise, it did! I was wondering why the package was so small considering I ordered so many pairs. I literally got 2 pairs of socks. One from their spring collection (which I did order) and one from their old summer collection (which I didn't order). Very angry with them about that. I emailed their customer service asking for the right order, and if they won't do that then to refund my money. Haven't heard back from them yet. It's just so upsetting because their socks are very comfy and cute but their customer service and shipment suck. They would be a fantastic company if only they knew how to send out the right order which doesn't even seem like it would be hard.

Ordered a pair of socks in 2020, never came. Emailed them and said it was coming but never gave a tracking number. Have emailed them multiple times since, seeing it is over a year later, and they haven't replied again since. Looks like I'm never getting my money back

They charged me multiple times, blamed me when I contacted them about it, and I only received one item out of three, and it was a wrong item. So I still paid for everything, they didn't reimburse me and I didn't get the items I ordered...

Absolute scam.
I signed up for a subscription box and over the past 6 months I have tried to cancel.

Over 12 emails and no reply that is not an automatic reply.

DO NOT LET THE FUN DESIGNS FOOL YOU!

I've bought off mooshe many a time as their socks are super cute and thought I would give the subscription a try. Bad idea. I read the fineprint and I have been subscribed for 7 months. I didn't think I would have so much trouble trying to cancel the subscription, lo and behold I've been sending emails to their sales and client addresses to cancel for almost a month now. Only 2 automated replies from their sales address directing me to email their client address which has yielded no replies. It's infuriating as I am still trying to cancel it and I am about to get charged for a pair of monthly socks I dont want! Its appalling and just gross! Absolutely ruined the times I had ordered socks off them previously.

Ordered a bunch of socks in march 2020 and also signed up for sick monthly subscription, didn't receive the socks after 3 months (nor any of the subscription socks) emailed them and they told me it was lost, they said they sent out a new bunch to say sorry but they never came either. Ended up asking for a refund and cancellation of the subscription which they did but then got charged again the next month! Ridiculous money schemes

Initially was told my package had been sent, then was told it was never sent one week later, then was told that the package was actually "lost" because of coronavirus. This was ordered in January, I was told it had been resent. Then had been told nothing had been sent due to coronavirus since the end of January - at this point it was March. But somehow it had still been apparently sent to me? Following this I've cancelled it - I've been given HORRENDOUS customer service time and time again, they just send a script no matter the question pretty much. And when I questioned it, they were rude and very passive aggressive lmao. I haven't gotten a refund yet, apparently it'll take up to 40 business days for a paypal refund. It's absolute bull$#*!, I'm not too surprised I thought this could be a risk but it's not worth it. Very disappointed. It's been 4 months and they've just taken my money, I'm not expecting to actually get that refund anymore.

I was subscribed to their monthly socks box for nearly a year, but with recent coronavirus events I cannot pay it any more.
They write in their FAQ: "Once logged in, go to «manage my subscription» and click on «cancel» under the subscription field." BUT IT'S A LIE. There is no button there, instead they say: "To cancel email *******@mooshe.ca
"
I emailed them there last month kindly asking to cancel my subscription. They didn't even answer, and guess what - THEY CHARGED ME TODAY AGAIN. And still ignore my emails.
So I lost money for unwanted socks, while I am forced to count each penny due to crisis. And I loose time writing emails, and I guess I will loose time for going to my bank to block payments to mooshe manually, because they are just forking $#*!s.

My daughter signed up to purchase socks and NEVER RECEIVED A SINGLE ITEM. They have no customer service phone number, only an email address. Despite her cancelling the subscription by email (the only choice), they continued to charge her debit card monthly. ONCE AGAIN, THEY NEVER SENT A SINGLE ITEM. As a last result, we called the debt card issuing bank, disputed the charges and hen cancelled the debit card. They refunded the disputed charges almost immediately which makes me think they were aware of this company. IMHO, this company is nothing more than a front for a scam - BEWARE.