MonsterSteelReviews 117

I actually buy from them all the time. I have learned not to buy piercing tools or jewelry because they rust. They are supposed to be stainless steel. Terrible product. When I called them and sent them pictures of the 6 rusted tools they offered me a 25 % discount/refund. My pictures weren't clear? They finally offered to give me a refund once I mail everything back. They are rude. They don't care about making things right for customers. I asked that a manager return my call, never got that call back. I ordered tubes, received the wrong ones, took them a week to ship out the right tubes and they had no interest in expediting the right order. I do continue to buy Cavicide wipes and rubber bands, piercing needles etc, because they are good and priced well. But the customer service sucks so bad, I'm not sure the prices are worth it. I have figured out the hard way, what is okay to order from them and what isn't.

The first time i ordered from them it took 6 weeks this was part of a Christmas present i was upset but brushed it off as a busy time. Then we get it and the machine is rusted! Obviously rusted! They let us keep it (but its no good). Sent us another one but it wasn't even the same one we originally purchased. However he liked it so he kept it. Our bad is that we ordered from there yet again. To once again 3 weeks later never get our stuff. Here is the kicker It was never even sent, it was just there sitting int here shop because someone is to lazy to call Fedex to come pick it up. I gave them the benefit of the doubt multiple times DO NOT ORDER FROM HERE ITS A JOKE AND YOU WILL NEVER GET YOUR STUFF! We will see how long it take them to refund our money. This time we asked for a complete refund. Wast of our time and our money. WE ARE ANGRY!

I ordered a few items (10 needles, one bottle of black ink) three weeks ago. Waited 11 days for my package to be updated as "shipped". Four days after that, I had a full refund in my account, and no correspondence from MonsterSteel about why that would be. So I called, and the woman who answered the phone basically told me I shouldn't be upset that I'm not receiving my items because I received a refund.
Me: I'm not receiving my items? They were marked as shipped.
Her: Well you have your money back so we don't owe you anything.
Me: Debatable, but can you tell me why I didn't receive my items, and why I wasn't notified? If I hang been going through my visa transactions I wouldn't even have known, I'd still be waiting!
Her: You got your money back.
Me: Okay, thanks for clearing that up for
Her: *hangs up*

So yeah, only order from this site if you have no intention of ever receiving your products.

I've made 3 orders so far. The first one was fine, just took forever to get to me. The second order I didn't know some of my items were out of stock until I opened the box and thought it was missing, only to go online and see it was refunded. They have no communication. My third order I ordered NITRILE gloves and received Latex. Sent emails, called, left messages, and nothing. The girl on the phone was extremely unprofessional and rude. Its now past the time period I can return gloves I'm allergic to, and still no answer. Ridiculous. Filing complaints everywhere I can so someone else doesn't have the headache I had. Go somewhere else to order jewelery or supplies, unless you like being ignored, lied to, and waiting forever.

I ordered some jewelry from them and it took them a week to put my order together and ship it out. When I called to check the status, the girl on the phone was was rude and condescending. I order body jewelry from other companies all over the United States and it only takes 2-5 days to get the order to my shop. So they send me a tracking email because my order has finally shipped, with a tracking number. Tracking number does not work, so I call MonsterSteel to check on my order. They informed me that my package was with a PRIVATE SHIPPING company, and then they give it to USPS to continue to me. What?! Why is a private shipping company even needed to ship something using USPS? They are located in Florida, are they on their own island or something? But when I started to ask her why, she hung up on me. So, I will no longer be ordering from MonsterSteel.com, and I hope that others read this review and think twice before placing an order with them!

Worst company I have ever dealt with. I was opening a tattoo shop and had a few last minute things I needed to open. Placed a C. O. D. Order 10 days before opening. Somehow the package got shipped back to them. I called Fedex and they told me they would ship it back for free as long as monster steel gave the ok. Monster Steel refused to approved the reship. I would have had my package on opening day, but because they refused I had to return $1100 in deposits for my opening. The order was only $224.72 The order I placed before that was $1981. 09 You would think they would try to help but instead they refused. However the package arrived today June 11 lol. THE WOST COMPANY EVER! BUYER BEWARE!

Ordered from them about two weeks ago. Order has still not shipped to this day. After about 10 days I called them and they told me my order would ship "tomorrow". Tomorrow came and went and order still never shipped. Called back the next day and was told my order would ship later that day. It did not. Asked customer service why it was taking so long to ship my order and they told me March was an extremely busy time of year for them. Why the heck would March be an extremely busy time of year? And what kind of business has a 1-2 week+ processing time to get an order out? Emailed them yesterday and still have not gotten a reply from that either. This place is a joke

Company is a joke. Both times I have ordered I have had to wait 12-15 days before the order is even shipped. Then the items are not the same as what was listed, or items missing due to "low stock" or out of stock. Had to send power supply back 3 times due to not working right out of the box, and then was told it would take 3 months to get another due to out of stock, or i could pay an additional $55 to upgrade to the next best item. Complete bull$#*!. Was told the processing time is one week, after 2 I called again and was told it was because payment was not received until 8 days after ordering, even though my aypal account clearly shows the payment was made same day as order. Stay away from these idiots, they wil rip you off at any opportunity.