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MoneyKey

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.


moneykey.com
Wilmington, DE, United States
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MoneyKey Reviews Summary

MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.

This summary is generated by AI, based on text from customer reviews

service
20
shipping
7
returns
7
This company responds to reviews on average within 14 days

We monitor reviews for authenticity

Utah
2 reviews
0 helpful votes
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Great experience
December 29, 2017

Talked to the nicest person, who treated me like a friend. I believe her name was Shevonne. Thank you!

Date of experience: December 27, 2017
Ohio
1 review
1 helpful vote
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Awesome customer service
December 28, 2017

I spoke with IRene she really helped me and was patient, while I tried to get the loan documents, she also went beyond to ask me if I a had any questions about my loan. My overall experience with moneykey has been awesome. Wonderful customer service. Thank you for not making me feel like less of a human for needing to take out small loans. I wish every business had your customer service

Date of experience: December 27, 2017
Ohio
1 review
0 helpful votes
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Andrea G
December 28, 2017

Everything was great! Andrea was very helpful and efficent and knowledgeable. I've been using moneykey for over a year now and always have been 100% satisfied

Date of experience: December 27, 2017
New York
1 review
0 helpful votes
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Excellent
December 28, 2017

Irene was very helpful with my call on December 27th very understanding of my situation always a pleasure to call Money key their employees are very pleasant to speak to

Date of experience: December 27, 2017
Texas
2 reviews
1 helpful vote
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Respectful
December 28, 2017

This is my second loan. I was helped by Kristin. She was very kind and easy to work with. Very professional!

Date of experience: December 27, 2017
Ohio
1 review
0 helpful votes
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Reps very patiene with me
December 28, 2017

Kind careing and helpful for me thank-you. Rep. Called me back when we were disconnected, and waited for me to find more info to complete my loan

Date of experience: December 27, 2017
Germany
1 review
0 helpful votes
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Great customer service!
December 28, 2017

Irene was very professional n courteous! I feel as though she handled all my questions n any concerns I had. Her demeanor on the phone was very polite.

Date of experience: December 27, 2017
Ohio
1 review
1 helpful vote
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Excellent
December 28, 2017

Mireya R went beyond her call of duty to explain and helped me. Well done Mireya R and thanks for your help.

Date of experience: December 27, 2017
Texas
1 review
1 helpful vote
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Seasoned Worker
December 28, 2017

Andrea was very helpful. She went over all the loans documents with me. She helped me reset my password and confirmed all documents were signed properly.

Date of experience: December 27, 2017
Texas
1 review
0 helpful votes
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Money Key Review
December 28, 2017

Andrea was great, quick and efficient. Thanks for your professionalism and steadfast service. Ive never had any problems with Money Key or using any of their services.

Date of experience: December 27, 2017
Ohio
1 review
0 helpful votes
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The reps have alot of patience and make sure the customers needs are met everytime! Brittany could answer all my questions w/ o hesitation. She was quick and confidant! Thanks Brittany!

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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Thorough and caring.
December 27, 2017

Andrea was patient as I updated my banking info then transitioned into a loan approval process as well as document signing.

Date of experience: December 26, 2017
Ohio
1 review
0 helpful votes
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Interviewer talks way too fast and softly. She was hard to understand. You can tell she is reading from a script which is ok, she just needs to slow down.

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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Revirew
December 27, 2017

Irene did an excellent job! Thank you Money Key! You helped me to get through until my next pay period.

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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Andrea
December 27, 2017

Very patient with me today did a great job explai############! ££¥¥¥¥ned the process well#####################################################################################

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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Andrea
December 27, 2017

Excellent service she is very professional very careful in loan procedures with a lot of dedication to their work

Date of experience: December 26, 2017
New Jersey
1 review
0 helpful votes
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Irene was wonderful
December 27, 2017

Irene was wonderful however whoever started my alone on 12/24 and neglected to do one thing and now I'm going to be stuck in another state for an extra day possibly missing a day of work a day of pay possibly getting in trouble at work because the money did not hit my account the day it was supposed to

Date of experience: December 26, 2017
Texas
1 review
1 helpful vote
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Great
December 27, 2017

Very helpful very professional I appreciated the help she gave really courtesy and kind very knowledgeable about the process on the loan

Date of experience: December 26, 2017
California
1 review
0 helpful votes
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Andrea
December 27, 2017

Great service. Thoroughly explained everything. Smooth transaction and very helpful. Thank you...

Date of experience: December 26, 2017
Texas
1 review
0 helpful votes
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Very nice
December 27, 2017

Very nice friendly people you can count on them to help you when you need it, this is my second loan from them and it won't be my last I'm very happy they could help me

Date of experience: December 26, 2017