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From the business
Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.
MoneyKey Reviews Summary
MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Kristen Sierra is the best! Very friendly and professional. Helped me with an issue, i called back and asked for her and she helped me finish my trsnsaction.
David W was so helpful and patient! He assisted me with applying for a loan and also resetting my password. He was very patient and courteous! Thank you, David W!
Good at what you do as a company and the employee are well trained. Easy to get a loan and its there when you need it. But you do need to lower your lnterest rate and not charge customers twice for the same amount of loan if they pay off interest and need a little time to pay the base loan. You will pick up more return and new customers. Dont be like the banks with overdraft fees.
I called to see if I would be able to push my payment back, due to a lack of funds and set a pay arrangement for a double pay on my next bill. Mireya was professional and informative to help me set everything up. I was very pleased with the customer service I received
Andrea was very polite, friendly, helpful and business-like. Great customer service!
However this survey should not require to enter at least 100 characters!
Irene was professional, polite, and knowledgeable. I am impressed with moneykey and habe been recommending it to friends and family!
I think that money key is a very good company and their rates are very fair and their customer service representatives are fantastic especially a lady by the name of Irene who helped me with my upping of my second loan with your company and she was very courteous everything was great no problems even the second customer service rep was nice keep it going you'll always have my business as long as you guys are like Irene your customer service rep.
I recommended to my Friends and the Mireya was very good. La persona que me atendio fue muy profesional y buena trabajadora
Called to get funds... got a confirmation email. No money today after 12pm... poor customer service!
Email confirmed bisiness completed but funds not delivered... POOR CUSTOMER SERVICE!
Mireya was polite and helpful with the process. She answered my questions with applying for a loan. As a returning customer, I would recommend Money Key to others.
Easy to get a loan and when I called they were very helpfull Irene was very profetional and answerd all my questions
Andrea helped me get my loan approval. She also called me back to let me know how everything went. Thank you very much Andrea
Getting the loan was easy, fast and Gavin was professional and nice to work with. I was getting $112 taken out of my checks every pay period. Had I decided not to pay the whole loan off, I would have paid $1232. 00 for a $400.00 loan. They won't allow partial payments (even though the reminder email says "If you are making a partial payment or paying the loan in full call 24 hours in advance" or something along those lines). They won't let you defer a payment either, stating that legally, the amount of installments won't allow them to add a payment.
There is something a tiny bit shady, but what do you expect with a payday loan company. This is my LAST time getting an installment loan. It just isn't worth it. I got this loan to have an extra cushion for a vacation in the middle of October and it has been killing us.
*****************UPDATE**************************
Yes, I admit that I defaulted on my last loan due to my husband's heart attack. I offered a payment plan that I could manage and they refused and have started threatening my references with being arrested and having their assets frozen. UNBELIVEABLE. That is not only unprofessional, but illegal. I spoke to a lawyer in my office building about this and he told me that what they are doing is beyond illegal. Money Key, your collections department is really messing up.
Hello Kristin,
Thank you for the feedback. We’re interested in hearing from you, as the feedback you provided is inconsistent with our business practices. At MoneyKey we aim to make the loan process simple and convenient, and that includes making sure we’re as transparent as possible when it comes to the terms & conditions and payback expectations on a loan product. You can visit our Rates & Terms page https://www.moneykey.com/rates-terms.php, or give us a call at 1-866-252-5578 ext 2123 and we’d happy to help you with any questions you may have about the interest and fees on your loan product.
Good friendly service and fairly quick service. Overall good service. I will keep coming back. Thanks again,
Jeff A. Neeley
Mireya was very polite and helpful. She made it quick and easy and went straight to the point. As a returning customer, I would recommend Money Key to anyone.
Excelente servicio y atención al consumidor muy explícita y atenta...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for writing to us. The details you’ve provided do not align with MoneyKey’s practices. To help us investigate your file, please email us at [email protected] or call us at 1-866-252-5578 ext. 2123.
We look forward to speaking with you. Thank you.