Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Momenterie

MomenterieReviews 5,534

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Momenterie?
grey stargrey stargrey stargrey stargrey star

Momenterie Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the quality of products, particularly for personalized gifts, and the intuitive online ordering experience. Many reviews highlight the responsiveness of the customer service team, especially in addressing issues such as delivery delays or product damage. However, there are notable concerns regarding inconsistent delivery times and occasional mishaps with product handling during shipping. Overall, while the company excels in product quality and customer engagement, improvements in delivery reliability and support accessibility could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
119
value
12
shipping
12
returns
7
quality
670
This company responds to reviews on average within 6 days

Instant Feedback

263 reviews

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Tequi A.
Unfollow Tequi A.
Share Review
Report Review

Envoi à revoir!
August 3, 2025

Affiche livrée cornée à 2 endroits dans un emballage bien peu adaptée
Moyen pour un cadeau...
Renvoi gratuit bien plus soigné

Date of experience: July 24, 2025
NL
1 review
0 helpful votes
Follow Joan K.
Unfollow Joan K.
Share Review
Report Review

Beautifull
August 3, 2025

Op de site is alles makkelijk te doen en er is een snelle levering

Date of experience: July 24, 2025
Italy
1 review
0 helpful votes
Follow Simone B.
Unfollow Simone B.
Share Review
Report Review

Pessimo
August 3, 2025

Non sono contento, la foto e più piccola della cornice da una parte c'è il bordo bianco e dall' altra no

Momenterie attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2025
Italy
1 review
0 helpful votes
Follow Iacopo E.
Unfollow Iacopo E.
Share Review
Report Review

Recensione alla mia mappa ricevuta
August 3, 2025

È arrivato a casa in poco tempo, confezionato in modo perfetto, pagato poco ed è bellissimo. Scelta vasta dei font e caratteristiche per modificare la mappa a propria scelta😍🤩

Date of experience: July 24, 2025
Italy
1 review
0 helpful votes
Follow Joia r.
Unfollow Joia r.
Share Review
Report Review

Great experience
August 3, 2025

Team very helpful and professional, product super nice, I am satisfied as a customer

Date of experience: July 24, 2025
Germany
1 review
0 helpful votes
Follow Dominik J.
Unfollow Dominik J.
Share Review
Report Review

Der Rahmen hat eine super Qualität, das Puzzle ist sehr hochwertig und genau wie auf den eingesendeten Bildern. Nur schade das die erste Lieferung leider unvollständig war.

Date of experience: July 24, 2025
France
1 review
0 helpful votes
Follow Mohr M.
Unfollow Mohr M.
Share Review
Report Review

Très favorable
August 3, 2025
Updated review

Le premier envoi avait une petite pliure, je suis très agréablement surprise de la rapidité de votre réaction et sur tou merci de ce nouvel envoi pour remplacer les deux posters légèrement pliés

Date of experience: July 24, 2025

Livraison
July 22, 2025
Previous review

Livraison reportée au surlendemain pour cause d'absence mais non avertie

Date of experience: July 12, 2025
Italy
1 review
0 helpful votes
Follow Giada A.
Unfollow Giada A.
Share Review
Report Review

Definitely recommend it!
August 3, 2025

The ordering process was easy and intuitive. The shipping was also very fast: it took one whole day, if we consider that I ordered it on a Sunday and received it on Tuesday (so of course take into account one day for the realization of the product). Overall, it was a positive experience; definitely recommend it!

Date of experience: July 24, 2025
Germany
1 review
0 helpful votes
Follow Christoph R.
Unfollow Christoph R.
Share Review
Report Review

Die Bestellung und der Versand liefen sehr zügig und völlig unkompliziert hab. So wünsche ich mir das von einem Onlineshop! Klasse!

Date of experience: July 24, 2025
Germany
1 review
0 helpful votes
Follow Petra K.
Unfollow Petra K.
Share Review
Report Review

Great present
August 2, 2025

Everything went well. Thank you
Looking forward to celebrate the birthday.

Date of experience: July 23, 2025
NL
1 review
0 helpful votes
Follow Marian S.
Unfollow Marian S.
Share Review
Report Review

👍👍
August 2, 2025

👍👍 Goed op tijd geleverd. Netjes verpakt, prima service.

Date of experience: July 23, 2025
California
1 review
0 helpful votes
Follow Max S.
Unfollow Max S.
Share Review
Report Review

See above, ridiculous that one has to use at least 50 characters...

Date of experience: July 23, 2025
Germany
1 review
0 helpful votes
Follow Christian C.
Unfollow Christian C.
Share Review
Report Review

Tolles Geschenk
August 2, 2025

Schnelle Lieferung und alles so wie beschrieben, auch die Verpackung war sehr gut und es ist ganz bei mir angekommen

Date of experience: July 23, 2025
Italy
1 review
0 helpful votes
Follow Viviana S.
Unfollow Viviana S.
Share Review
Report Review

I could not receive my package for problems with the courier, but the customer service was really nice and helpful, and together we solved the problem :)

Date of experience: July 23, 2025
NL
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

Advance
August 2, 2025

I recommend everyone to have it as a present for ur girlfriend

Date of experience: July 23, 2025
Germany
1 review
0 helpful votes
Follow Stefanie K.
Unfollow Stefanie K.
Share Review
Report Review

Sehr positiv
August 1, 2025

Ich hatte eine kleine Frage und bekam direkt eine Antwort. Der Versand ging unglaublich schnell. Vielen Dank

Date of experience: July 22, 2025
1 review
0 helpful votes
Follow Ale G.
Unfollow Ale G.
Share Review
Report Review

Sopravvalutato
August 1, 2025

Se avessi stampato la mappa in copisteria, mi sarebbe costata meno, avrei personalizzato di più e avrei avuto il prodotto subito

Date of experience: July 22, 2025
NL
1 review
0 helpful votes
Follow Rey A.
Unfollow Rey A.
Share Review
Report Review

Nice gift
August 1, 2025

I think if you can play the song it would be nice. It would add more personal experience.

Date of experience: July 22, 2025
France
1 review
0 helpful votes
Follow Marie J.
Unfollow Marie J.
Share Review
Report Review

Cadeau original
August 1, 2025

J'ai offert ce cadre à mon conjoint avec l'adresse et le jour de notre rencontre. Il a adoré!

Date of experience: June 16, 2025
NL
1 review
0 helpful votes
Follow Shreya B.
Unfollow Shreya B.
Share Review
Report Review

Good gift
August 1, 2025

It arrived on time and looked good in person. The print and frame are both good.

Date of experience: July 22, 2025