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Moissanite Co has a rating of 4.9 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 1st among Gems sites.
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The information available on your website provided the answers to my questions, and the order process went very smoothly. The product that arrived is beyond me expectations! I look forward to order again in the future and recommending you to others.
The communication and flexibility from the staff has been nothing but exceptional. They create a bond of trust and comfort right away, which cannot be more valuable when embarking on purchasing something this important.
Customer service was awesome! Very helpful with any questions I asked and quick to respond by email. Even put together an order page just for the item I was purchasing. Will recommend in the future.
Site is easy to understand, checkout has all the information you need to ensure your product is in order. Already spoke to a rep via email and he's been very straightforward, which I appreciate. Fingers crossed that everything keeps going well!...So I ended up receiving the ring well before I expected it. The packaging was really nice; the entire time I was taking it apart to check the ring I kept thinking "who is all this for?" A box in a box in a bag in a bigger box... that being said, it was very discreet.
The ring itself was stunning. Diamonds need to just give up, they don't hold a candle to Moissanite. Long story short, she loves the ring, and I couldn't be happier with the entire purchase experience.
The ring came out really nice and she loved it. She has had dozens of compliments on it. It did take a week longer than expected, but that is ok. It came in a very nice wrapped package too. I will be shopping here again.
Can't wait to get the ring! I'm sure she'll be thrilled! 25th wedding anniversary gift Received it, she loves it! Hasn't taken it off!
Thank you!
Brad
Quick easy and fast. The whole process is smooth I will likely use this company in the future and suggest them to any friends!
Good service overall. The only thing that I feel would have improved the service is a calculator/ indicator that helps the shopper know what the import duty on the purchased goods will be in the end.
Thank you
I like the loyalty balance points. I didn't know about it, it was a nice surprise for me.
Great attention! Thanks
Very informative website. Easy to navigate. A lot of useful and helpful information. Helpful and polite customer service. She loved the ring!
Chris has been awesome in helping me custom design a beautiful ring as a anniversary gift for my wife!
The simplicity of this site makes choosing your ring as well as paying for it either via layaway or buying outright a very painless experience. The quality of the product is outstanding. The pictures do not do this ring justice. It is absolutely beautiful.
Amazing rings, affordable prices, simple purchase and checkout. Pleasantly excited and paitently waiting the arrival.
The ring is stunning and she said yes!
The website could use an upgrade. A little hard to navigate.
Always get great customer service and amazing jewelry. This was my second purchase from moissanite co and I'm sure it isn't the last!
Craig, our sales rep. Was most helpful and patient to all our questions and requests regarding our custom design. The service is fast, detailed, and straight to the point.
Customer Service was quick to answer my questions and expedited shipping was cheap.
I like the variety of designs, and simplicity in customizing some types and shapes. Checkout is easy too.
Easy and simple transaction. Exactly how online shopping should be
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients
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