Moissanite CoReviews 4,597

Although it was a custom piece, it took forever to approve and make. All I wanted was a slight alteration. It came out beautifully but took a long time.

Each purchase has been easy & incredible!

Amazing. Love your diamonds

Experience was great

Easy ordering and quick replies from the company. Item received was not custom order agreed upon. Company was quick to accept return and fix custom order. Received the correct item before holiday.

Stunning products, easy-to-use search feature, and the 360-degree views are great! The items are well-made and have lasted years (and are still going strong!)

I had an issue with the Stone being loose and losing a diamond but have not been reached by phone and not told how much it would cost to fix.

Website was very easy to use. Would be great if we could select the earring components separately. Right now it's a big list of rings in different configurations. Got a little nervous with the shipping date. The website status didn't provide a time of completion until much later in the process. If I'd known, I would've ordered earlier to ensure that production and shipping time wouldn't create arrival issues.

Absolutely amazing customer service. Working with Chris has been a delight.

Loved IT!

Quick and easy, great products

I've always had a great experience with customer service. They are knowledgeable and prompt. I have been buying products from this site since 2010. I highly recommend them. They have good products at great prices and effective customer service.

AWesome customer service

Customer Service was great!

Very simple and straightforward. The first ring delivered was flawed and had to be returned. The return process took several weeks and this forced me to cancel the plans I had made to propose. I did get the replacement ring and it was in perfect condition, so I just wish that in this case the company would have done more to get me a replacement ring faster, or compensate me for the inconvenience.

Easy order, great service

My engagement ring and custom wedding band are both beautiful! Always a great experience!

Customer service responded to a special order request very quickly. I decided to go with one of the available options, but it was nice knowing I had the ability to special order exactly what I wanted without any hassle. Website is easy to navigate and Pinterest account videos are super helpful in picking out items!

Overall, the ring is beautiful. There are some issues with the ring that need to be repaired. With the wedding in less than 4 weeks, we will wait until afterward to send it for repairs. The issues are with the prongs that hold the small stones in place.