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Moissanite Co has a rating of 4.9 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moissanite Co most frequently mention customer service, engagement ring and wedding band. Moissanite Co ranks 1st among Gems sites.
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I am a repeat customer and love the product and customer service but did have an issue with a certain particular style of ring where the small accent stones kept falling out. MoissaniteCo was great to work with though and fixed the ring twice but we finally decided it was the style of ring so we paid the difference and upgraded to a different style. No issues with this one and we are happy. Will do business with them again for sure.
I am so pleased with my special order 5 + ct Heart & Arrow cut Moissanite ring. Just Beautiful. I was impressed with the turn around time due to the fact that this was a special order request. Custom service was fast, helpful & very determined to help me find the cut & ct weight I desired. The ring's setting is also stunning. A very Happy Lady!
I was pleased with the overall service, product and delivery time i experienced with MoissaniteCo.
Really wish I could have talked to a representative and had them guide me. I knew exactly what I wanted, would like to have described it, then been guided. Too much on the website.
We were so impressed with this company! The ring is even more beautiful in person. I got the two carat Amora moissanite and it is truly gorgeous. No one has even had an inkling of an idea that it isn't a real diamond. It is beautiful and a smart financial move!
A great product for a great price, and Fast delivery.
The most disappointing part of the service experience is not being able to "speak" with anyone for customer service. It honestly almost stopped us from purchasing with you. I feel it is imperative, if you wish to improve this process, that you provide customers with a phone number, not just email and live chat access.
My overall experience was great! Highly recommend Moissaniteco
Good overall experience, my wife was very happy with the gift.
I have made two separate purchases through Moissanite and each time have been pleased with the product and order process. Will definitely purchase from this company again.
Overall experience with MoissaniteCo was professional and prompt. Questions answered quickly, product shipped quickly. No issues with customs with product coming to Canada. Product was as described. Matched my engagement ring perfectly. Love my rings!
I upgraded the large stones to the Forever Brilliant, well worth the extra cost. My sister-in-law did not upgrade and you can tell the difference, she also bought from a different website so I'm not sure if it's because of the product or due to the not upgrading. Mine is clear and has no yellowing, it's beautiful. The only thing I'm slightly disappointed in is the white gold I selected, it scratches a little. Overall I am very satisfied with my choice to go with MoissaniteCo. The product is beautiful and very well priced.
Customer service is great, and the products are excellent quality.
My now husband purchased my engagement ring through Moissanite.com and I instantly fell in love with brilliance and durability of the stone. When it came time to order a stone for my wedding band there was no question where I was going to get it. I ended up getting a colored stone, green the color of my husbands birthstone. It is amazing and I will be coming back for a pink one for my ten year band. Thank you Moissanite.com for providing a reasonable solution to the jewlery community.
~Sarah Winters
I contacted the company directly to have an engagement ring custom made. As a wedding photographer I see so many rings in a year that I was having a very hard time finding anything that was unique and more so something only I had locally. Chris worked with me to create the most stunning 2.2 pink moissanite ring. I get so many compliments on my ring, it's definitly a conversation piece! Will definitly be buying from them again.
Excellent!
My husband purchased the 3.5mm Round Moissanite Wedding Set for me back in December 2013 and to this day, it has held up beautifully and looks as good as the day he received it in the mail!
I couldn't be happier with my wedding set (Wed410) and with Moissaniteco in general. When I received my rings back in May of 2015, when I opened the box both me and my husband were stunned by the radiance and absolute beauty of the rings. I especially wanted to thank Chris for all of his input, insight, and patience with my/our decision making and in his overseeing the making of this remarkably stunning set. As he stated, the 1.50 carat center stone isn't in any way overwhelming for the setting, and I believe that I would have regretted getting the 1.25 carat center stone. Also, his suggestion to go with the white gold over the palladium for strength and weight was great advice as well. Upon opening the box, both me and my husband were both blown away by the intricate workmanship and dazzling brilliance of the set. It barely shows slight body color at times, but he did a great job fulfilling my request for "the whitest best-cut most sparkly non-enhanced stone available." I think that the body color that does exist just adds to the performance and overall beauty of the stone. The cut of the stone is incredible and it sparkles in EVERY lighting (even in the dark, I bet!). It's truly one of the most beautiful wedding sets I've ever seen, and we're both over the moon that it's mine! Thank you again, Chris for your unfailing patience and for your expert advice and personalized care. I love dealing with Moissaniteco and look forward to making future purchases.
Answer: We are located in the USA. It would be made and shipped from the USA.
Answer: No telephone number, you have to send an email and it could take 24 hours to receive a response
Answer: Scam - they sell inferior products, their craftsmanship is of low quality. After you have made a purchase, you are left with no recourse if the item is not up to par, not as advertised, poor quality. The owner is rude and has no idea how to retain clients
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