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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Virginia
1 review
0 helpful votes
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Swimwear purchase
November 1, 2024

I like the styles and prices are pretty reasonable. I can't wait to see my swimwear

Date of experience: November 1, 2024
Florida
1 review
0 helpful votes
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Easy!
November 1, 2024

Easy to use this site! Can't wait to get my new swimsuit!

Date of experience: November 1, 2024
Florida
1 review
0 helpful votes
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Love it!
November 1, 2024

I ordered a flowered dress and I love it! It arrived quickly- faster than expected. It is so soft and fits beautifully! I am encouraged to shop more often!

Date of experience: November 1, 2024
Ohio
1 review
0 helpful votes
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Beautiful selections
November 1, 2024

First time buyer. Hoping items are true to size. Beautiful items to select from.

Date of experience: November 1, 2024
Canada
1 review
1 helpful vote
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Love this site
November 1, 2024

Good quality and nice selection. Shipment seems to be fairly good albeit it seems to take a while to get order at times. However, when checking with the help desk they are very prompt with their replies. Thanks

Date of experience: November 1, 2024
Illinois
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE!
November 1, 2024

I've ordered from ModLily for several years. Some items I've absolutely loved and some items, not so much! Most of the clothing I've ordered has been good quality and exactly as described, however, sometimes they just don't fit right! Their return policy is so easy to navigate, unlike so many online retailers!

Date of experience: November 1, 2024
Oklahoma
1 review
0 helpful votes
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I love denim!
November 1, 2024

I saw the denim jacket first and immediately forgot what I was doing. I found another jacket and I decided I had to have them as soon as possible. Your clothes sell themselves and that's a very positive comment! Thanks for asking.

Date of experience: November 1, 2024
GB
1 review
0 helpful votes
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Gilet
November 1, 2024

I've already purchased a gilet and I'm really happy with my purchase its true to size and a really good fit

Date of experience: November 1, 2024
Pennsylvania
1 review
0 helpful votes
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Great Place to Shop
November 1, 2024

I love Modlily. I have bought many things from them and love them all.

Date of experience: November 1, 2024
Kentucky
1 review
0 helpful votes
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Beautiful hoodie
November 1, 2024

It fit great i love the color,the material was good, it was a great value!

Date of experience: October 31, 2024
Minnesota
1 review
0 helpful votes
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Winter shirts
November 1, 2024

All the clothes are beautiful. It was hard for me to decide on just the 3 that i can afford.

Date of experience: October 31, 2024
Michigan
1 review
0 helpful votes
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Very pleased
November 1, 2024

Easy to navigate and love all the choices. Very pleased with my orders in the past.

Date of experience: October 31, 2024
Colorado
1 review
0 helpful votes
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Order
November 1, 2024

It was easy to order. Hope delivery is that easy. Thank you

Date of experience: October 31, 2024
Washington
1 review
0 helpful votes
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Easy to shop and buy
October 31, 2024

Quick and easy to pick out cool stuff and buy. Quality is good and styles are fun. Will continue to shop from them.

Date of experience: October 31, 2024
Georgia
1 review
0 helpful votes
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The items I ordered are true to size and fit great when I tried them on. I would definitely would order again from Modlily

Date of experience: October 31, 2024
Montana
1 review
0 helpful votes
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Winter Shirts
October 31, 2024

My experience with ordering these tops was easy. I'm looking forward to getting them and trying them on.

Date of experience: October 30, 2024
Massachusetts
1 review
0 helpful votes
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Beautiful Sweater
October 30, 2024

Site is very user friendly. Lovely selection throughout.

Date of experience: October 30, 2024
Missouri
1 review
0 helpful votes
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Shopping Made Easy
October 30, 2024

Easy shopping for one who is disabled! It was quick and simple!

Date of experience: October 30, 2024
South Carolina
1 review
0 helpful votes
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Everything I have ordered from Modlily has been good quality and well made. The items run true to size and have good construction.

Date of experience: October 30, 2024
Wisconsin
1 review
0 helpful votes
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Great selection
October 30, 2024

Needed swim shorts and found a nice selection on sale.

Date of experience: October 30, 2024