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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
836
value
471
shipping
484
returns
387
quality
452
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South Dakota
1 review
0 helpful votes
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Good Quality!
January 9, 2025

I love the quality of the shirts that I have purchased through Modlily! I have received many compliments on them!

Date of experience: January 9, 2025
Indiana
1 review
0 helpful votes
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Love it
January 9, 2025

I received it fast it's beautiful if it's good and I love it.

Date of experience: January 9, 2025
Michigan
1 review
0 helpful votes
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Fast and easy, love this place so many choices to pick from that. They don't even have those type of things at stores and you're paying an arm and leg at the store if you do find it.

Date of experience: January 8, 2025
Washington
1 review
0 helpful votes
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Thank You
January 9, 2025

I always order my yearly Summer swimsuit early in the Winter months. This works out great; thank you for your quick turnaround shipping me my suit.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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Tankini
January 8, 2025

I can't wait to receive these. They are so cute! I plan on taking them on a wedding destination cruise next month.

Date of experience: January 8, 2025
South Carolina
1 review
0 helpful votes
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First
January 8, 2025

First time to order. Fingers crossed. Hope I like purchase. Hope it fits. Pretty stuff.

Date of experience: January 8, 2025
Indiana
1 review
0 helpful votes
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Great fit
January 8, 2025

Ordered winter wear and everything fit great. Now ready for a cruise so I'm hoping they fit too.

Date of experience: January 8, 2025
Tennessee
1 review
0 helpful votes
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Pants
January 8, 2025

Easy to order and check out! Waiting to receive my order, pants

Date of experience: January 8, 2025
Canada
1 review
0 helpful votes
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Excellent service
January 8, 2025

I Have purchased clothing from this site and I found it to be prompted in delivery, the clothing was of good quality
Linda Mullen

Date of experience: January 8, 2025
Virginia
1 review
0 helpful votes
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Beautiful suit
January 8, 2025

Very easy to order and complete my transaction. Easy directions.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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Better than most websites
January 8, 2025

Quality is not always the best and materials absolutely are different when you get them compared to website. Shipping is quicker than most of these websites, although they are giving you a date of arrival. I will see if that really happens.

Date of experience: January 8, 2025
Virginia
1 review
0 helpful votes
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Vacation Cruise clothes
January 8, 2025

Very easy to use and I will order it again. A nice modern choice for my cruise vacation!

Date of experience: January 8, 2025
Florida
1 review
0 helpful votes
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Great designs
January 8, 2025

Easy web site to use, great designs and color choices

Date of experience: January 8, 2025
Canada
1 review
0 helpful votes
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Agent assistant
January 8, 2025

A return for larger size and return information. The agent I had was quick and helpful, thank you very much.

Date of experience: January 8, 2025
Pennsylvania
1 review
0 helpful votes
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Great prices
January 8, 2025

Easy to use and great prices. Love their swim suits. Best prices and good quality

Date of experience: January 8, 2025
Australia
1 review
0 helpful votes
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DAB
January 8, 2025

Ordering was easy and I was given $15 reduction so I am anticipating the arrival of my tanking and looking for to it.

Date of experience: January 8, 2025
Australia
1 review
0 helpful votes
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Very happy customer
January 8, 2025

Easy to order, delivery was fast & order was packaged well. No complaints. Excellent service 10/10.

Date of experience: January 7, 2025
Washington
1 review
0 helpful votes
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It's awesome
January 8, 2025

I only buy from Modlily I trust them. And i love their clothes I want them all.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Nice product terrible shipping
January 8, 2025

I ordered on 6 December for a Christmas gift. It was delivered on 6 January. Tracking showed 3 weeks in one area waiting to be picked up by the carrier. Several emails to customer service were answered the same way, they would contact the carrier, which was not USPS or UPS or FedEx

Date of experience: January 7, 2025
Ohio
1 review
0 helpful votes
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Order
January 8, 2025

The selection was good. Seemed a little less than last year.

Date of experience: January 7, 2025