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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Kentucky
1 review
4 helpful votes
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Poor Customer Service
April 11, 2016

I ordered two dresses. According to the size chart, they should have been fine. When I got them, they were to small and they said they are Asian sizes. They tried to offer me a discount on a future purchase because they said the shipping is so high, I wouldn't get any money back. They should have eaten that shipping since what I got was not what it said it was. I ended up giving the dresses to the lady at the post office when I saw how much they wanted to ship them back to CHINA. I would not recommend doing business with them and I never will again!

Date of experience: April 11, 2016
Sofia M. Modlily Rep
over a year old

Hi Tami,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Georgia
1 review
7 helpful votes
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Buyer beware!
April 10, 2016

Paid for item and never shipped! Cannot reach anyone at the company.

Date of experience: April 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Pamela,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Alabama
1 review
3 helpful votes
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Poor service
April 10, 2016

Listing said item will ship in 2-4 days. It's been 2 weeks and item has not shipped.

Date of experience: April 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Carol,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Hawaii
1 review
3 helpful votes
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Ripoff company! Do not order from them they will take your money and you will never receive your item!

Date of experience: April 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Karen,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Montana
1 review
1 helpful vote
Follow Corinna P.
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I purchased two swimsuits from this site for $20 each. I was very careful to pay close attention to the size chart to make sure I was purchasing the right size, and actually because it was close I went a size up from my normal!
One swimsuit fit my very thin eight year old daughter perfectly! No where near the size I ordered for my size 4 adult self...
The other swimsuit was much closer, but still entirely too small!

When I posted this in a review on each swimsuit Modlily REMOVED MY REVIEWS and blocked me from posting another on these products!

When I try to resolve this with the seller they stated that it would be too expensive to return the items and they offered me $3 for my trouble.
They were definitely telling the truth and after a PayPal dispute was reviewed I looked up the amount of shipping I would need to pay to return the items and it was going to be approximately $30. The seller refuse to give me an address until the PayPal dispute was finalized.

I hope that others read this review before they purchase from modlily I read the reviews only on their website, and it is very clear to me now that their process is to remove any negative reviews.
I will be posting this in as many places as I possibly can to help avoid others from wasting money on a product that is much smaller than advertised!

**AGAIN, since the response posted by a representative from Modlily seems to imply that I was unclear... I used the size chart on the item's page AND ordered a size up from where the size chart put me in order to avoid this problem.
The size charts posted on the items I purchased were completely wrong... and I mean by SEVERAL sized.

Date of experience: April 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Corinna,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Michigan
1 review
3 helpful votes
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Disgusted
April 10, 2016

They dont even deserve a 1 rating, i am very disgusted that they have ripped so many people off and that they continue to do so! I guess you people needed the 40+ $$ more than i did shame on you! Karma is a $#*! and you will get yours! I should have read about them first before ordering but my mistake. Well now who is the one laughing. We are coming after you!

Date of experience: April 9, 2016
Sofia M. Modlily Rep
over a year old

Hi Michelle,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Texas
1 review
2 helpful votes
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Modlily takes 15 days to ship from China to the United states. That's why it takes so long to receive the merchandise if not paying extra to receive them sooner. And the clothing is cheaply made and looks nothing like it does online! Very disappointed!

Date of experience: April 8, 2016
Sofia M. Modlily Rep
over a year old

Hi Kisha,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.

California
1 review
4 helpful votes
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Order #M**************
The reviews at their website are definitely fake! Their clothes are the cheapest clothes you'll ever seen, sizes are way toooo small even if you follow the tables they provide at their website to find your US size and you will never be able to return this junk.The only option to contact them regarding returns is through emails. Their advise was to give the clothes as a gift or resell them because shipping cost is huge and refunds will take a long time to be issued! Imagine that! I've been attempting for over a week through multiple messages to get the return address, and they never reply! The company is a joke, DO NOT BUY!

Date of experience: April 7, 2016
Sofia M. Modlily Rep
over a year old

Hi
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Louisiana
1 review
5 helpful votes
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Worried
April 7, 2016

Order went in on 3/24 hoping I could have my swim suit before my LA vacation on 4/14. After reading all of these and knowing it should have arrived by now I filed my complaint with Pay Pal today 4/7. They are giving them until the 16th to produce my order or I will have my money back. Almost hope they don't arrive now if it is really as bad as people say on here.

Date of experience: April 7, 2016
Sofia M. Modlily Rep
over a year old

Hi Buffy-Dianna,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Tennessee
1 review
4 helpful votes
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PURE SCAM!
April 6, 2016

Never order from this company. Weeks later I still don't have what I ordered and they won't return my messages or answer the complaints I ahve filed. Thank goodness I used Paypal to order it. They usually come thru in times like this.

Date of experience: April 6, 2016
Sofia M. Modlily Rep
over a year old

Hi Joy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Tennessee
1 review
10 helpful votes
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Will I receive my swimsuit in time to put my summer clothes up for the winter?

Date of experience: April 5, 2016
Sofia M. Modlily Rep
over a year old

Hi LeLe,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Florida
1 review
6 helpful votes
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SCAM!
April 5, 2016

Dont order from this company... PERIOD... the service is terrible... sizes dont match your actual size... how do they not have a customer service telephone number? I wish i would have researched this company better before purchasing. There clothes on the website look great--but its a set up for the cheapest looking clothes you will ever see!

Date of experience: April 5, 2016
Sofia M. Modlily Rep
over a year old

Hi Tailor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

California
1 review
4 helpful votes
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CHEAP CHEAP CHEAP?!
April 4, 2016

I wish I could give no stars, I ordered a jumpsuit from them, OMG! PAPER THIN, CHEAP A$$ material couldn't believe it. I'm wearing the jumpsuit at night for my pajamas that's how thin it is. YOU GET WHAT YOU PAY FOR TRULY!, ESPECIALLY COMING FROM CHINA. I WOULD NEVER ORDER FROM THEM AGAIN, THANK GOD I ONLY PAID $ 22. I WROTE A REVIEW ON THE JUMPSUIT ON THEIR WEBSITE BUT THERE PUNK A$$, WONT POST IT. I KNOW DAMN WELL ALL THOSE 5 STAR REVIEWS ARE FAKE

Date of experience: April 4, 2016
Sofia M. Modlily Rep
over a year old

Hi
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Michigan
1 review
4 helpful votes
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I ordered my blue jean jumper and I haven't received it nor can I even login on the site anymore $#*!ing frauds... scam artist

Date of experience: April 2, 2016
Sofia M. Modlily Rep
over a year old

Hi LaTossah,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Ohio
1 review
8 helpful votes
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BEWARE!
April 1, 2016

Their customer service is horrible. I order 2 swimsuits, after 2 weeks I emailed them & they said they are still waiting for the suits to arrive to their warehouse. I asked them to immediately cancel the order. They ignored my request twice. About 10 days after my request to cancel they shipped it. I asked them to send me a return label since I clearly asked them twice to cancel the order, they wouldn't. Beware! Don't trust them!

Date of experience: April 1, 2016
Sofia M. Modlily Rep
over a year old

Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

New York
2 reviews
7 helpful votes
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Never again
April 2, 2016

I ordered from this site and the item size was not right and I went off of what they said for US. The dress was paper thin and sheer which was to be a sundress. When I requested to return it they said they would give me 20% back and to keep the merchandise. I said ok than they never gave it to me so I requested a refund through PayPal they agreed to issue refund however I had to pay for shipping. The clothes were 67.00 and the return shipping was 89.00. Did not make any sense. Poor service. Worse experience ever! Don't do it! Don't do it! It gets a 1 because I can't give it a zero.

Date of experience: April 1, 2016
Sofia M. Modlily Rep
over a year old

Hi Shaunta,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Virginia
1 review
10 helpful votes
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Surprisingly love it!
March 31, 2016

I was DEFINATELY expecting the worst after reading the reviews and what some friends had told me from their experience ordering from rosegal and modlily. I loved the black crochet-like one piece they were advertising on Facebook so much though that I went for it and ordered it ($22 loss wasn't gonna be the end of the world if it was awful). First off after reading how long some orders took I was shocked when it came in ten days! From China, not too shabby! Secondly I already had been told the sizes run smalllllll, I'm petite (5,4") but very large in the chest (DDD34), so I said better safe than sorry and got an XL. It's fits nearly perfect, the chest area still is pretty small, some boob spillage, but nothing too much. It is nicely made and cut. Very comfortable. I would just recommend to buy a size or two up!

Date of experience: March 31, 2016
Virginia
1 review
7 helpful votes
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Cheap Crap
March 31, 2016

I ordered middle of February it arrived today.
Absolute rubbish. The material is so cheap. And obviously will not wash well or last long. One item is NOTHING like the picture. Another item is supposed to be extra large it's more like a small.
I would tell anyone NOT to order from this site. Just Cheap Crap.

Date of experience: March 31, 2016
Ohio
1 review
10 helpful votes
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I ordered a swimsuit from this site a month ago and it still isn't showing as shipped! I have urged shipping a bazillion times and still nothing has changed! I'm almost positive this is a scam site! Don't waste your time or money!

Date of experience: March 30, 2016
New York
1 review
6 helpful votes
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The pictures and display are BBM nothing of what you get! The product took a month to get here and was complete garbage. I feel lime i bout the lowest of the low sweatshop dress ever. Nothing like it is described and looks.

Date of experience: March 29, 2016