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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Texas
1 review
6 helpful votes
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Dealing with this company has been a nightmare. I order a top for 4th of July that I thought was super cute. Not only did it arrive AFTER the 4th but it's like a pink/salmon color instead of red. I also ordered a size up and it's still too small for me. I spent like $24 on this top and all they're offering me is a 15% reimbursement (which is like $4) and to keep the item. I don't want the item. I want my full money back but it doesn't seem like that gonna happen unfortunately. Their customer service is terrible to work with and I will NEVER order from this company again.

Date of experience: July 25, 2016
Florida
6 reviews
4 helpful votes
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No returns
July 25, 2016

I tried to return 1 item I bought, customer service not helpful. They will not give address and the rates to return and restocking is more than the product cost. Fashion is good and products well made. But will not order again.

Date of experience: July 25, 2016
GB
1 review
1 helpful vote
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They make online shopping easy.
July 22, 2016

I love shopping the occasions section of revolve clothing as they give me such great ideas for outfits based upon what event I am going to. I want everything from the Modlily getaway weekend! They have coupons and good return policy, so they making online shopping easy.

Date of experience: July 21, 2016
GB
1 review
1 helpful vote
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There were several complications to overcome with our order for prom dresses. Several emails and lots of advice from the staff enabled the order to be processed. Today it has arrived and I am delighted with the end result. At all times we have been kept informed on the progress of the order. The delivery arrangements were superb. The end product quality is excellent. I will be recommending the company to others and will use again.

Date of experience: July 21, 2016
GB
1 review
2 helpful votes
Follow chandler P.
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I am super super happy with my dress. I was amazed by the AMAZING customer service and fast shipping! I am recommending modlily.com to everyone I know that is looking for great dresses! Thank you so much!

Date of experience: July 21, 2016
GB
1 review
1 helpful vote
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So fast delivery!
July 22, 2016

During the last days, I am worried if I can get my dress because I need it in urgent, But yesterday, I got my dress and I attend my friend's wedding party, That's wonderful. Only one point is that the delivery is not very fast when I need the dress in urgent. Because I wanna to wash it first and then put it on, but time is just enough.

Date of experience: July 21, 2016
GB
1 review
2 helpful votes
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Thank you for your assistance.
July 22, 2016

I have received the package already. The dress is very beautiful. I'm very happy, that the dress suits me the way I want. Thank you very much again. I made my next purchase at your site and you have already shipped it. I'm waiting for the dress with impatience. I'm sure that the dress will be very beautiful as the one you sent before. Thank you for your professionalism and the best quality dresses!

Date of experience: July 21, 2016
GB
1 review
2 helpful votes
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Adorable swimsuit
July 22, 2016

I received a cute and quality swimsuit from this company quickly. I had some trouble with the sizing and they fixed the situation professionally and promptly. Overall, I was very pleased with their products and service!

Date of experience: July 21, 2016
Maryland
1 review
5 helpful votes
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It's fine, I suppose, if you do not need to return. They DO NOT allow you to return - simply by not generating a ticket or responding. So PLEASE understand, whatever you buy - it better fit - because they will not allow it to be returned. Horrible store

Date of experience: July 21, 2016
Washington
1 review
0 helpful votes
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Well Organized
July 21, 2016

I do shop from Modlily once in every month but never found anything bad they are very much organized. Customer support team is very much responsive to their customers. And until now I found nothing bad about their products.

Date of experience: July 20, 2016
New York
1 review
0 helpful votes
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Beautiful dress
July 21, 2016

I usually shop at House of Frasier, and ordered a dress that had only a size 10 left. I wear a 12 and researched the dress to find the website had one in my size. Online ordering was no problem and I received my dress within 3 to 7 days. I would order again.

Date of experience: July 20, 2016
Washington
1 review
1 helpful vote
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Best quality in their products
July 21, 2016

I loved the pieces that I've bought on this website; the shipment for my country was really fast compared to other stores. There's so many options, so many products and the payment forms are great too.

Date of experience: July 20, 2016
New York
1 review
4 helpful votes
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SCAM
July 20, 2016

Worst quality ever! Sizing is way off as well. I have been trying to return the items for weeks. The phone number does not work. Emails are not returned. The website won't allow me to create "ticket" as they call it. Last week a Sophia that was claiming to represent Modlily contacted me through this site. She stated she would refund my money through the Modlily site. GREAT! That was the end of communication though. I have sent 5 other emails asking for clarification on what that means and how I will recieve the refund. She WILL NOT respond. SCAM, SCAM, SCAM! DO NOT PURCHASE FROM MODLILY!

Date of experience: July 20, 2016
New York
1 review
6 helpful votes
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Modlily is a scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scams

Date of experience: July 20, 2016
GB
1 review
0 helpful votes
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Iiems are always nice and stylish.
August 20, 2016

Iiems are always nice and stylish. The item i bought is sooooo cute just like the photo. Its a bit small on me I got a medium based on the sizing chart but I should have got a large for sure... I will give mine to someone smaller and order another one in a large because I really do love it. Its so classy! I would suggest order a size up.

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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The shipping is fast.
August 20, 2016

The shipping is fast and i received this site in 5 days. I wore it the other day and the fabric is cool. I like the fact that it over laps and fits bigger. But the package was delicate when I received it. I am reluctant to take apart it if I can. After I open it, I definitely know it is so suitable for me. Love it and will come again.

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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I love this site. The quality is great. Have received sooooo many compliments today. I'm going to order the black and orange but going down a size this time. The overall effect of this product is good. I wanna recommend this product to my friends.

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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Great site!
August 20, 2016

Great site! Items are always nice and stylish. Quality is usually fantastic and shipping is great. The only thing is, sizing can be a bit tricky for certain reason. Just make sure to read the description and refer to the sizing chart. If still not sure, ask the service for help would be a good choice.

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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Super happy with my purchase.
August 20, 2016

I received my order about 2 weeks after I placed it and all of the clothes are great! I was worried after reading some of the reviews that they would send the wrong items, but that hasn't happened. The clothes look exactly as they do on the site, they're comfortable and flattering, and despite being such a low price they don't feel cheap at all. Super happy with my purchase..

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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Perfect size and perfect quality
July 19, 2016

I ordered a dress from modlily on a Sunday, got the confirmation mail immediately and my parcel was delivered on Wednesday. Shipping was unexpectedly quick. It was the first time I bought clothes from modlily, but it won't be the last time. Plus the dress was just the perfect size and perfect quality. I can only recommend this site to my friends and others

Date of experience: July 19, 2016