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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Tennessee
1 review
10 helpful votes
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HORRIBLE COMPNAY
August 2, 2016

I BOUGHT SEVERAL ITEMS AND THEY REFUSE TO GIVE ME FULL REFUND. I HAD NO IDEA I WAS TO KNOW THE COMPANY WAS FROM ANOTHER COUNTRY HENCEFORTH, THEIR REASON OF THE SMALL SIZING!... WOULD RECOMMEND NO ONE ORDERING FROM THIS COMPANY. IT TOOK 3 WEEKS TO RECEIVE AND NOW UNABLE TO RETURN. RIDICULOUS!,,

Date of experience: August 2, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

GB
1 review
8 helpful votes
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Terrible!
August 1, 2016

They don't accept returns. Took me a number of emails to even get their address. Then they only offered a 60% refund!? Just awful do not buy from them. If I could give them a rating of zero I would.

Date of experience: August 1, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

California
1 review
1 helpful vote
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The package is secure
August 1, 2016

I bought some pieces of jewelry in this website. I was worried that the jewelry may be broken due to the long-distance delivery. However they were intact when I received them because of the secure package.

Date of experience: July 31, 2016
California
1 review
2 helpful votes
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The size fits me well
August 1, 2016

After reading the size chart below each products and consulting the customer service, I chose the size that is a bit larger than what I choose in US, and the size fits me well. I am happy with what I purchased in this website.

Date of experience: July 31, 2016
Illinois
1 review
1 helpful vote
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Five Stars
August 1, 2016

I love the quality of fabric. It makes me look slim and sexy. Great product! The shipping speed was very fast, and all the items are perfect for the price. The biggest reason I love Modlily because its the payment is more convenient than other sites. I will buy again definitely.

Date of experience: July 31, 2016
Washington
1 review
0 helpful votes
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Highly recommend this sexy cat suit
August 28, 2016

Ordered this outfit for a blues concert in May. I ordered a size large cause I know most of their clothes run small. Well all I can say is that this girl WAS FINE AS WINE. I looked & felt sexy. Highly recommend this sexy cat suit:-)

Date of experience: July 26, 2016
Maine
1 review
0 helpful votes
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I absolutely love my new suit.
August 28, 2016

I absolutely love my new suit. It fits great, I am glad I got the big size, as everyone gave reviews that they run small. I'm so excited I want to start looking for a second suit. Cause one can never have too many.And they deliver it to me very fast, just 8 days, LOL...

Date of experience: July 26, 2016
Maine
1 review
0 helpful votes
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Beautiful! I'm completely happy with it! You won't regret if you buy it! Soft comfortable fabric and beautiful cut! Shipping was pretty fast. Just placed 2 more orders, will recommend to my friends

Date of experience: July 26, 2016
Washington
1 review
0 helpful votes
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Soft and stretchy material
August 28, 2016

Soft and stretchy material. Love the form of this dress that gives me that sexy look and shape! Very attractive and affordable! Very happy, excellent service. Thank you:)Can't wait to strut my stuff.

Date of experience: July 26, 2016
Washington
1 review
0 helpful votes
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Great website, great service
August 28, 2016

I've ordered from Modlily.com several times before and I've never had a problem. Their clothes, especially their dresses fit true to size. I purchased the lace backless chiffon dress and a few other items a few weeks ago. Aside from being more than satisfied with the price, I was able to track my order and I received it exactly when they said I would. I had absolutely no problems with the way any of the clothes fit. Great website, great service. I'm definitely keeping this website in my favorites.

Date of experience: July 26, 2016
Washington
1 review
0 helpful votes
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Modlily.com is a great online clothes store. I've ordered many things so far and I've loved all of them. Customer service is great and the delivery has always been prompt and on time. The last item I purchased was a gorgeous floral dress for summer. The print on the fabric is stunning and the quality of the item is amazing considering the price I paid. I'm definitely going to continue shopping there!

Date of experience: July 26, 2016
Washington
1 review
0 helpful votes
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Thanks for the great service.
August 28, 2016

I bought the Blue Halter Sleeveless Pleated Chiffon Dress on the website Modlily.com and I am very pleased with the service of the website as well as with the design and the quality of the dress. It perfectly fits my type and it is a great color for any occasion. Also I haven't found a dress like this one on any other website. Thanks for the great service.

Date of experience: July 26, 2016
California
1 review
0 helpful votes
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I love shopping at Modlily.com.
August 28, 2016

I love shopping at Modlily.com. They have good quality products and great shipping rates. I am always skeptical to order clothing online and this company has never disappointed me. I recently bought a maxi dress and it fit and looks great. The quality of the dress was amazing and I constantly get compliments about my dress.

Date of experience: July 26, 2016
California
1 review
0 helpful votes
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Always cool
August 27, 2016

Whenever I am in doubt finding a product, Modlily is the place to go. Their site makes it so easy to check out. Usually I can find just about anything I search for! What a dream site!

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Great company
August 27, 2016

Never had a problem, always receive my shipments, if I'm not happy they refund as soon as they receive word I've shipped it back. Can't do better than that!

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Never let you down
August 27, 2016

Gotta admit, If you have a problem and you contact Modlily. They are very likely to fix your issue and send you a new product or a replacement. That kind of service brings me back again and again.

Date of experience: July 25, 2016
California
1 review
0 helpful votes
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Good collection of clothing
August 27, 2016

I like this shop for I always can find some amazing bargains. I am buying every time more items than in the other shops, all are good quality. They really have superb customer service and I am stunned by their products. Just awesome!

Date of experience: July 25, 2016
Maine
1 review
0 helpful votes
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Really like
August 27, 2016

I love Modlily because of the how they take care of my orders till it become in my hands. I've not bought a bunch from Modily but what I've purchased has been top quality for a reasonable price. I'll definitely continue using this site.

Date of experience: July 25, 2016
Maine
1 review
0 helpful votes
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Great place for online shopping
August 27, 2016

The site is great... easy to maneuver through and great options. Always a pleasurable shopping experience. Never has been an issue with anything. Customer service is wonderful. Highly recommend.

Date of experience: July 25, 2016
Washington
1 review
0 helpful votes
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Great experience
August 27, 2016

Been a customer for a long time. Great prices, great shipping, never a problem... Love to buy products from them. Just about everything you need, convenience of home shopping, fast delivery, great price comparisons!

Date of experience: July 25, 2016