Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!














The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shopping and ordering were easy. Coupons are available, which is nice.
I had to return two of my bathing suit bottoms, though. I thought I needed the same size bottoms as tops. Unfortunately, that wasn't the case, and I couldn't exchange because I'm leaving on a cruise soon and need the new bottoms quickly.
They granted a partial refund--only 30%. I feel that's a little low, and the return procedure was a tad confusing. I think I could have gotten 35% if I did it differently, but I had some difficulty understanding how. Also, the system required me to get an account to see my order. Nonetheless, I can completely understand them needing to cover the return shipping costs and deal with the restocking hassle, but I feel like at least 50% refund would be more reasonable. Then it would be a 5-star review for me.
That said, I'll still shop here again, because most of the prices are fair and the website is laid out well and easy to navigate. I would recommend them to others as well. I just wish you got a little more for a return, especially since bathing suits are really difficult to judge without trying them on.
I have purchase from you for several years and have been very satisfied with my products.
Quick, easy and very nice clothing hopefully will be what I'm looking for at this time.
This is my second order. The first order was a really nice bathing suit. It was black and white and what I really loved about it is that it held my breast in. I didn't have to worry about going swimming and them coming out or having to adjust it. It worked perfectly. The colors stay vibrant. They're easy to wash. I really like the product
I love the clothing I've received from this site. Comfortable and classy
The site was easy to use and saved my order for days while I decided what I wanted to actually purchase.
Sure hope the dress is true to size. I wear a 10. I sure hope this is not tight.
I received a tankini that I did not find appealing on me. I did an exchange ticket, and the process was very smooth. I had a couple questions and customer service was very helpful.
Beautiful and true to size! Love all of the choices, and various coupons you can use.
I was hesitat first but took a chance. Much to my surprise, I was beyond happy with my dress. It fit like a glove. It was beautiful, well made and met every expectation. True to size.
Website very easy to use. Great selection and style.
I'll have to
Let you know how they are after they arrive. Thank you
I love yalls clothes! Great deal and good quality 👌! Some of the swimsuits run short but for the most part everything is true to size!
I expect a timely delivery. I'll continue to be a good customer.
Everything I have ever bought from here is amazing and fits great
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

