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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Virginia
1 review
0 helpful votes
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Easy Ordering, Okay on Returns
March 29, 2025

Shopping and ordering were easy. Coupons are available, which is nice.

I had to return two of my bathing suit bottoms, though. I thought I needed the same size bottoms as tops. Unfortunately, that wasn't the case, and I couldn't exchange because I'm leaving on a cruise soon and need the new bottoms quickly.

They granted a partial refund--only 30%. I feel that's a little low, and the return procedure was a tad confusing. I think I could have gotten 35% if I did it differently, but I had some difficulty understanding how. Also, the system required me to get an account to see my order. Nonetheless, I can completely understand them needing to cover the return shipping costs and deal with the restocking hassle, but I feel like at least 50% refund would be more reasonable. Then it would be a 5-star review for me.

That said, I'll still shop here again, because most of the prices are fair and the website is laid out well and easy to navigate. I would recommend them to others as well. I just wish you got a little more for a return, especially since bathing suits are really difficult to judge without trying them on.

Date of experience: March 28, 2025
Michigan
1 review
0 helpful votes
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Great products
March 29, 2025

I have purchase from you for several years and have been very satisfied with my products.

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
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Looks fashion
March 29, 2025

Quick, easy and very nice clothing hopefully will be what I'm looking for at this time.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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What I ordered is what I got
March 29, 2025

This is my second order. The first order was a really nice bathing suit. It was black and white and what I really loved about it is that it held my breast in. I didn't have to worry about going swimming and them coming out or having to adjust it. It worked perfectly. The colors stay vibrant. They're easy to wash. I really like the product

Date of experience: March 28, 2025
Wisconsin
1 review
0 helpful votes
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Excited
March 28, 2025

Just hoping my selections will fit properly. If not hoping I can return them easily. Thank you

Date of experience: March 28, 2025
New Zealand
1 review
0 helpful votes
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Clothing plus
March 28, 2025

I love the clothing I've received from this site. Comfortable and classy

Date of experience: March 28, 2025
Michigan
1 review
0 helpful votes
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So many choices!
March 28, 2025

The site was easy to use and saved my order for days while I decided what I wanted to actually purchase.

Date of experience: March 28, 2025
Oklahoma
1 review
0 helpful votes
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Service
March 28, 2025

Quick shipping, good quality clothing and easy returns! Also they have a chart for sizes. Be sure and measure yourself before choosing a size.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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Summer dress
March 28, 2025

Sure hope the dress is true to size. I wear a 10. I sure hope this is not tight.

Date of experience: March 28, 2025
Illinois
2 reviews
0 helpful votes
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Exchange Ease
March 28, 2025

I received a tankini that I did not find appealing on me. I did an exchange ticket, and the process was very smooth. I had a couple questions and customer service was very helpful.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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Love your bathing suits
March 28, 2025

Beautiful and true to size! Love all of the choices, and various coupons you can use.

Date of experience: March 28, 2025
New Mexico
1 review
0 helpful votes
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Highly satisfied
March 28, 2025

I was hesitat first but took a chance. Much to my surprise, I was beyond happy with my dress. It fit like a glove. It was beautiful, well made and met every expectation. True to size.

Date of experience: March 28, 2025
Minnesota
1 review
0 helpful votes
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Easy Peasy
March 28, 2025

Website very easy to use. Great selection and style.

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Practice
March 28, 2025

Easy and practical to buy a item. Excellent experience

Date of experience: March 27, 2025
Colorado
1 review
0 helpful votes
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Swim wear
March 28, 2025

I like the swim suit styles and your new styles of clothes the prices are

Date of experience: March 27, 2025
New Jersey
1 review
0 helpful votes
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Suits
March 28, 2025

I'll have to
Let you know how they are after they arrive. Thank you

Date of experience: March 27, 2025
Washington
2 reviews
0 helpful votes
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Cjl
March 28, 2025

Very good product and easy to order. Prices are great and a wide choice to choose from.

Date of experience: March 27, 2025
North Carolina
1 review
0 helpful votes
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Easy Peasy Ordering
March 28, 2025

I love yalls clothes! Great deal and good quality 👌! Some of the swimsuits run short but for the most part everything is true to size!

Date of experience: March 27, 2025
Wisconsin
1 review
0 helpful votes
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I expect a timely delivery. I'll continue to be a good customer.

Date of experience: March 27, 2025
Virginia
1 review
0 helpful votes
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Awesome woman's clothing
March 27, 2025

Everything I have ever bought from here is amazing and fits great

Date of experience: March 27, 2025