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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

California
3 reviews
2 helpful votes
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I will never ever order from Modlily again. The quality of the dress I've purchased is very poor and the size XXL actually is Small. The chart on their website with measurements for each size is not even close to the actual measurement. There is no way to communicate with Customer service since they are in China, and the return would cost me more then the item itself.

Date of experience: April 20, 2017
Texas
1 review
6 helpful votes
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THIS IS A SCAM!
April 20, 2017

If you read any good reviews on here it because this company wrote it. They steal your money and send you crap which takes forever to receive! Call your credit card company and complain. I have disputed the charge as fraudulent. There is no way to speak to a person about your order no they are in Hong Kong!

Date of experience: April 20, 2017
Kansas
1 review
0 helpful votes
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I will never do business with these people again I can't get answers to my questions and I need to exchange as the size that normally fits me is way too small. Everything they send me ends up in spam and it isn't useful anyway.

Date of experience: April 20, 2017
District of Columbia
1 review
0 helpful votes
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Rip off!
April 20, 2017

I spent 348. In good faith all of your dresses say xl and they are all to small and a disappointment. I'm sending back and I want my money back.!

Date of experience: April 20, 2017
Oregon
1 review
1 helpful vote
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I have been trying to return items for weeks. Awful return process, there's no return address on package, service will not reply to email and phone number does not work. Awful company, clothes are cheap and ill-fitting, and now I'm stuck with them. Steer clear!

Date of experience: April 20, 2017
California
1 review
1 helpful vote
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Not for me
April 20, 2017

Knowing the sizes run small I ordered two sizes up. Still, the dress was small enough to fit a 13 yr old! I've tried this three different times but unfortunately ended up donating them to goodwill. I would have to lose at least sixty pounds to squeeze into what I ordered. Mostly tho it's the bust size in dresses and tops. I'm a full 36 and China doesn't make clothes to accommodate. If they redesigned I'd order again but doubtful they would spend the money to do so. In conclusion, this site will work for ladies size 2, 4, 6. After that you will look like a sausage in the clothes.

Date of experience: April 20, 2017
Virginia
1 review
1 helpful vote
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Merchandise is cheap pathetic knock-off from China. Garbage TOTAL SCAM! Shipping takes forever. Stated value on package was $6 (for $56 retail items) -seemed too generous for what I received. Can't even bring myself to donate. I think I will keep items and share with news stations. Returns more expensive than items! Currently they are offering me a crappy 20% refund. I cannot believe I was taken in like this. Spare yourself and spread he word - MODLILY Is a SCAM, along with Dresslily etc. Research on Buzzfeed, online. ***SCAM!***

Date of experience: April 20, 2017
Washington
1 review
0 helpful votes
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Great service
May 22, 2017

Communication from the company was excellent. I was extremely happy that I purchased. The quality was excellent, and the company's communication was fabulous. Will be back again.

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Love love loved it!
May 22, 2017

Had a wonderful and easy experience. The process was fast. Is finally verified. Maybe I was lucky, the customer service was phenomenal! I'm so excited!

Date of experience: April 19, 2017
California
1 review
0 helpful votes
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Great Products and Great Prices
May 22, 2017

The delivery process was good.the quality was nice. I was having few queries. The response was very fast and humble. My experience. With fashionmia was awesome. I am very satisfied.

Date of experience: April 19, 2017
Illinois
1 review
1 helpful vote
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I ordered 2 bathing suits March 30,17. ToOk my money and gave tracking. Tracking shows no movement since then. Submitted now 3 tickets and keep getting excuses from stuck in customs, to the suit are in high demand, to site doesn't update regularly and to be pateint. I think this is a scam..

Date of experience: April 19, 2017
Colorado
1 review
0 helpful votes
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Where
April 19, 2017

My order was all mixed up, got on chat to notify, the chat customer could not even find I had paid for my order, I have spent as least $350.00 in the last 6 months, then the chat would not let me continue. Never again will I order from you, sad, I like your products.

Date of experience: April 19, 2017
Florida
1 review
2 helpful votes
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I ordered 2 swimsuits from Modlily... while they did come fairly quickly and seemed to be fairly nice fabric, the fit was way off. When I tried to return, I was given a huge run around. The order number I had, given by them, was said to be "not a valid order number". Then I was told to submit a ticket to get an address to return to. When I got a response with a link to click, it just brought me back to their website and wanted me to start the whole process over. Do not order from this site!

Date of experience: April 19, 2017
China
1 review
0 helpful votes
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Happy customer
May 21, 2017

The process was fast and best of all, the price was very cheap. Support was highly responsive; the service was completed in a very timely manner; I love this website.

Date of experience: April 19, 2017
China
1 review
0 helpful votes
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Just Awesome Service
May 21, 2017

The quality of the clothes is very good, I often go to this site shopping, shopping experience is very satisfied, Customer service was always excellent and processing was fast and efficient.

Date of experience: April 19, 2017
China
1 review
0 helpful votes
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Surely come back
May 21, 2017

I am very impressed with the quality of the website, Commodity prices are very affordable, delivery speed is also very fast, I have been recommending it to others.

Date of experience: April 19, 2017
China
1 review
0 helpful votes
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Great service
May 21, 2017

I highly recommend everyone buy goods from this website. It's so easy to navigate and find what you want.It is a very nice website. Their service is too much good. I like this website so much.

Date of experience: April 19, 2017
TW
1 review
0 helpful votes
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Different Shop
May 21, 2017

Fast shipping and great packaging. I had a great experience buying from the website. Would highly recommend this website. Their service is too much good. I like this website so much

Date of experience: April 18, 2017
Massachusetts
5 reviews
1 helpful vote
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Honestly, you get what you paid for. I ordered 4-5 day shipping I think and in small letters under it, it said (processing time not included.) Still haven't gotten anything and it's been weeks. I don't know why my hopes were high. Someone I knew recommended it but this is honestly the worst service. I cannot wait to receive clothing that is too small or big for me. I honestly hope for it to be small because I got to lose some weight anyways but, I am getting off topic. I would probably not recommend to a friend.

Date of experience: April 18, 2017
KR
1 review
0 helpful votes
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Love Modlily
April 19, 2017

This was a real good experience for me, I was able to find the right product with my size which is something hard to find. I had a good time looking at everything and the prices are great! Great way to shop thank you!

Date of experience: April 18, 2017