On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
One With
Orvis
Subset
Midnight Hour
The Rogue + The Wolf
Copper Union
Fair Indigo
Knix
Threads 4 Thought
Tiger Mist
Avenue
Civil Society
Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This company is wonderful. They take care of your pre sale and post sale concerns and questions. Great quality clothing. I love shopping here! :) I have bought dresses skirts tops and bottoms. Love them!
You don t get item they won t talk to you or return e mails or phone messages stay away this site is a rip off. I ordered 4/10/17 i paid paypal 4/10/17.4/20 sight said shipped now says no such order i called 3 times got machine they will call in 24 hours did not sent 3 emails they dont answer 30 00 lost
It took me 2 months & a ton of hassle to finally receive my product. It didn't come close to fitting! I ordered by their sizing & one item is 1 size too small, the other about 4 sizes too small. The quality was really bad. They offered me 40% credit to keep the items or pay for the return to Asia myself. So I paid $30 for the 'pleasure' of trying their product! Wonder how long, or even if I'll ever get my partial refund.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Seems like I had the same problem as everyone else. I would give it a zero but one is the lowest. I ordered 2 swimming suits. Takes over a month to arrive. The color bleeds onto my other clothes and on the swimming suits too. I wanted to return and they offer 25% refund since it cost too much to send back to China. Are you kidding? I can't even wear those items and they offer 25%. I just cut my loss and donate them (never been worn). DO NOT ORDER FROM THIS SITE.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered what was supposed to be a plus-size swimsuit; it was nice, but way too small (more like a size Medium by American sizing), so I followed their instructions to return: wait 1-2 days for a ticket number via email from Customer Service; submit ticket back stating your order number, sku number/product name, reason for return ALONG with a digital picture of you wearing item (ridiculous since I couldn't even fit it over my head; I sent a pic of item alone) then I got an email suggesting 40% compensation for me to avoid paying return postage (no need to return) or if I prefer to return, they'll send further return instructions in next reply.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Beautiful! Soft, comfortable, and accentuates curves. It is gorgeous, especially for the price. I used to buy more expensive clothes in other stores, but this one is my favorite, and the quality is very good. Im very happy with the purchase.
This item is fantastic. Nice and well made. I will order more colors. If you are in between sizes order a size down, order a size up. I am wandering to buy another for my friend as a birthday gift.
There is no doubt that modlily.com is a great site for shopping to look for alternative and unique fashion. I ordered many items, and they were shipped quickly and got here when they were expected to. Everything is of right quality and looks even more amazing than their online. I highly recommend modlily.com.
I bought 2 dress using the sizing charts that were available on the item's page. One fit okay but it was tight for an XL I thought would be big. The other one had puckered seams and the dimensions were nowhere near what the sizing chart said. I emailed and asked to return it. I was told that since they are in China it would take too long and cost too much to return it but they could discount my purchase of a second dress (original dress 27$ second dress 8$). So I bought it and got the same results. When I complained they would do nothing further to help.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a swimsuit from them. Received it and it was way off on the sizing. I want to send it back, but their process says to submit a ticket. I submitted a ticket and they do not respond. I guess I am stuck since this is a Chinese company, they don't give a____. I have tried to contact them but to no avail. There is no way to contact them other than by submitting a ticket. They are obviously fraudulent. Do not order anything from this site!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
This site sucks, I have been trying to do a return for a bathing suit for a month. There is no easy way to do returns. You have to open a ticket. I opened one I got a response that said "send us pics". I don't want to send it pic of me in a bathing suit, it just doesn't fit right. Period! Aaaargh!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Item purchase on April 18 though it would arrive now, item still not receive and tracking number show item went from China to Shanghai and stay there from April 24 until now. No movement of the shipping. Will never ever buy from this website again. Extremely horrible experience. I will defiantly tell all my friends and family member to stay away from this website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
THESE ITEMS COME FROM CHINA AND IF YOU ARE LUCKY ENOUGH TO RECEIVE YOUR ORDER, THEN YOU WILL PROBABLY GET THE WRONG SIZE OR ITEM LIKE I DID. THEY SENT WRONG SIZE, SO I SUBMITTED A "TICKET" AND THEIR RESPONSE WAS TO OFFER ME A 40% REFUND? BECAUSE SHIPPING IT BACK TO CHINA WOULD BE VERY EXPENSIVE? WHY SHOULD I HAVE TO PAY FOR THEIR MISTAKE? HORRIBLE CUSTOMER SERVICE.
I have been purchasing from ModLilly for the past year and been fully satisfied. It has stylish designs at great prices.
Ordered sweater on 3/16/17. It came from China to Miami to GA, insufficient address, back to Miami and as of 4/3/17 enroute to GA. Getting in touch with customer service or live chat is a joke. I just want my money back. I think I can kiss that $32 goodbye.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Ordered an adorable bathing suit and cover up and received it quickly and the right size according to the size chart. The quality is so good too! Overall I'm very pleased.
I have ordered 3 bathing suits. 2 in the beginning of April and 1 the end of April. I received PayPal receipts BUT I have yet to receive the bathing suits of confirmation of when they will ship. It leaves me with a fuzzy feeling to order again. I like so much more, but until I receive what I paid for, I delete all emails that come.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I am having the same problem as others with my swimsuit just SITTING around in China somewhere. First of all, I had no idea that it was coming from China. I ordered my swimsuit on April 20th. I sent an email a week later and got a prompt reply with a tracking number and they told me it had shipped. It's still sitting somewhere in China as PRESHIPMENT and I have sent 3 more emails and they will not respond. RIDICULOUS! I'm wondering if this is a scam at this point.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.