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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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This company seems to not care about helping customers if the order is messed up or the clothing item doesn't fit. I would never buy a product from modlily again. Phone numbers do not work and the return information is virtually impossible to follow. Save yourself the headache!
And yet another awful online clothing company ending in "lily". You will wait forever for your item to arrive from China. The sizes are at least 2 sizes smaller than listed. I'm a medium and ordered a large, it wouldn't fit a child across the chest. I tried to return, but after trying to deal with these scam operators, I gave up and gave the top to Goodwill, although they probably won't be able to sell it to anyone of normal suze. The FTC needs to investigate these companies. In the meantime... Delete their emails and pop ups showing cute clothes, they are a fraud.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
The bathing suit arrived with the strings not in their proper area, no way to get them back in. Have asked for return address FOUR times, they won't give it to me, they say we will give you 40% to keep the item, it's DAMAGED! Thank goodness I paid with PayPal. I WOULD NOT buy from them again. BUYER BEWARE!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Tried to exchange something. Can't get in touch with anyone. No record in package. No paper work. No phone answered. BEWARE IF YOU ORDER FROM THEM. NO SERVICE
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Still have not received our order and it has been over 40 days. Daughter had to where her old swim suit to the event we purchased new. Loathing for.
I placed an order i month ago. Still trying to find info. Good luck getting ahold of mod-lily! They have a nice website but hardly any contact info.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I took a chance and placed an order with this company. They billed my account, sent me a tracking number and the order was shipped to a different state. I submitted a ticket letting them know, and i have yet to receive any feedback from them. Either this is a bogus website who scams people or there customer service is horrible. Either one, NEVER AGAIN!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Love my new swimsuit! It looks just like the picture and the fit is just right. Thanks for such great and cute swimsuits this year!
I am very pleased with the quality and price of the items I purchased from Modlily. I have received many compliments about the items I purchased.
If I could give zero stars, I would. Ordered something in early April that never arrived. Submitted a ticket to get the ordered cancelled and was told over and over again over a period of 2 weeks to wait a few more days please. I demanded a refund since the shipping never changed ( I didn't realize this was shipping from China), then they tell me that they can't return it until they receive a product. I will be pursuing legal action against them.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Excellent service, wonderful selection with good discounts and most always fast shipping. They also have very informative reviews, and should you encounter a problem with shipping, any errors whatsoever, or return inquiries, no problem as they are handled by an incredibly fantastic customer service
Experience was very good. I ordered a dress & got it in 1 week. Dress was as described on website. I will definitely order again.
Love there dresses. I love the free shipping and i get my items quick shipping at that. That dont give me a problem
My favorite online shopping site! Really good prices free shipping and if you have any issues they are awesome to deal with!
I have ordered multiple times from here and always received exactly what I ordered, no problems whatsoever. Their customer service is prompt in responding to your questions.
The clothes are cute but way small! Order large and I mean by 2 sizes than what you normally wear. Also, their return policy is crap.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Love the dresses. Order a dress and it was beautiful. Wore the dress an got good reviews. Need a white dress will order from modify
Just finished with their customer service and their "satisfaction guarantee" means that if you don't like the product because it is of very poor quality and the sizing is wrong (as was the case for me), all they will do is give you a credit of 40% toward a future purchase. No refunds ever. If you want to return the items, they tell you that it will wipe out the small credit. Since I will never purchase from them again, they have found a way to make money for nothing.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered 4 swimsuits and paid with PayPal. I'm just out a hundred bucks, I see that now. I did not realize the goods were being sent from China and that took two weeks alone. Can not get ahold of ANYONE and their email "response" is just and auto response that doesn't solve a thing. I keep requesting an RMA # for return of new unused items still in the packaging. The suits do not fit, they are such poor quiality its ridiculous. They got me this one time but never again. I hope this helps you NOT order from this awful company.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Wish I read some of these reviews before. I placed an order on May 6, paid using my credit card. Got a message saying my card couldn't be processed, but I got a text from my card company showing my account was charged for the amount. I sent messages and a copy of the text proving my card was debited, and they tell me they didn't receive it, the bank will refund me in 4 weeks. This was the first and last time I'll order from them.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards