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Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Modlily Reviews Summary
The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.
This summary is generated by AI, based on text from customer reviews
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I purchased a suit for our Jamaica vacation in plenty of time, or so I thought! They said I would have the suit within 17 days. It came after 30. I open the bag and the suit looks nothing like the picture. I ordered a 3x because I heard they run small. I wear a 1x. They are not kidding! My 17 year old daughter fits (she's a size 12!)into it somewhat but the craftsmanship is cheap and the fabric paper-thin. Now I have to go and find a swimsuit and pay more money. I contacted their support about not receiving the item and they told me to wait longer! I have a dispute filed with paypal but am not expecting much. You get what you pay for I guess. I also probably wouldn't have bought if I knew it was coming from China.
I buyed a blouse 3 months ago, and I haven't receive it, it's an awful service, I will never buy online again! I also wrote them an email and the only answer I had was one of the FAQs.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I purchased three bathing suits from them and they were all too big. I tried to return them and it was such a fiasco that I decided to try and sale them myself. The customer service team was terrible and kept asking me to send them a picture of me wearing tbe bathing suits so they could better see the issue. Weird. DO NOT PURCHASE FROM THEM
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I recently purchased to baiting suit they do not fit I have tried to return them did everything the instruction said and it won't go through I'm very upset with you people email address *******@yahoo.com please send me a email on how I can return them thank U
I bought a dress from this company. The fabric is cheap junk, the cut of the dress is strange, basically it's unwearable. And I'm not going to pay more money to ship it back to China.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a dress that looked nothing like the picture when it was received. The return process is a JOKE and deliberately hard to navigate, in my opinion.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Do not order fro this company! No way to return and you have to pay for shipping back to china! Quality is not good at all.
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I ordered a swimsuit from Modlily in spite of the poor reviews. Although there were numerous complaints about slow shipping, I was pleasantly surprised to receive my order less than a week later. The disappointment came with sizing. I carefully measured myself and ordered according to their sizing chart. The swimsuit is at least two sizes too small. One more negative-the swim shorts that are half this tankini appear on the model as reaching mid-thigh. Even if they had been the right size, they are not swimshorts at all but simply bathing suit bottoms. Lesson learned, I will pass it along to someone who can wear it.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Terrible terrible to ship back with tracking number as requested was $64 dollars the cost of two unwearable bathing suits... you definitely get what you paid for
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
DO NOT BUY FROM THIS COMPANY! I need to exchange the items for a different size. Phone Number not operable... Website fails to take your corrrect shipping number,. Have attempted to follow their "return policy" for the last 10 days to no avail. FRAUDULENT COMPANY!
I placed $100 for bathing suits for a holiday then did not find out until after I placed the order that I would not get them till after the trip. I had a very difficult conversation with them... one sentence a day because of the time delay then now as of their last response I can not log in and see their response, when I go to reset the password it says my e-mail is not found. I had to borrow a bathing suit for my trip! I tried on numerous oacassiobs to call the number and it just says caller is not available and if you leave a message no one calls you back. Feeling completely ripped off and have no ideas if I am ever going to see the purchase. This purchase was a HUGE mistake! Would not recommend to anyone!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I always have great shopping experiences in Modlily! It never let me down. They have clothes of great price and nice quality. And there are often coupons provided, how great is that! It can help save money to buy more clothes.
It is very easy to buy items at Modlily. Clothes are in fashion and of great quality. I couldn't image buying clothes onlinewithout Modlily. Thank you Modlily for your great service as always. I hope it will be better and better.
Haven't shopped there much over the past few years but will be shopping there a lot more now! Fantastic, high quality merchandise, unbeatable service and strong values! Love the customer service experience at Modlily.
Tried everything to get a refund and never received one. The merchandise was terrible and the sizing was wrong. I communicated with them for 4 months. Horrible!
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I never received item, tho Modlily says it was delivered to my business address and left at the door. The problem is, this was a Tuesday afternoon, and our mail person ALWAYS brings the mail into the office right to my desk, as I sit right inside the glass door. I was charged insurance for this item, but Modlily will not refund me for an item I bought 2.5 months ago!
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
As a new customer of Modlily, I could not be happier with my purchases! The quality is good, the service was prompt, and the price was very reasonable. I am wearing one of the tops today, and I have received many compliments. I will definitely be a return customer.
DO NOT ORDER FROM THIS WEBSITE - NO WAY TO RETURN ITEMS - NO CUSTOMER SERVICE - SIZES ARE TOTALLY WRONG - RIP OFF SITE!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.