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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I normally wear a 12 and ordered the XL. It zipped but was uncomfortable in the bust. I returned it. Sad day because I really did like the dress. The material is nice and seems to be well made, it has a slight stretch.

Date of experience: August 21, 2017
California
1 review
0 helpful votes
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It looks just as pictured and flows in a lovely way down close to my knees. I weigh 150 and my height is 5'3, I ordered a medium and it fits perfectly. It took just a day to ship and only two weeks to arrive to my house. I am very happy with my order and are thinking about buying the purple and black floral dress.

Date of experience: August 21, 2017
Florida
1 review
0 helpful votes
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Classic Beauty
August 22, 2017

Nice dress, total strangers come up and tell me the dress is beautiful, which of course it is! I ironed mine with both Magic Sizing and Spray Starch. The dress is mostly cotton with just the right amount of stretch. Using Magic Sizing and Starch on the dress gives it a professional finished look.

Date of experience: August 21, 2017
New York
1 review
1 helpful vote
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Poor quality, terrible slow customer service, horrible return policy.

I ordered 4 things on Modlily. Two were of reasonable, not great, quality but smaller than expected according to my usual size, and therefore useless. Two were of such poor quality I wouldn't wear them. I wanted to return all.

That began months of excruciatingly slow communication through a third party, if you could call it communication, beginning with tell us why you didn't like it. The eventual outcome was that I could send the clothes back to China if I wished for a refund minus their shipping costs to me (they couldn't tell me the amount - more delay while I tried to find out) and mine back; or I could get a small percentage of my money back and keep clothes I couldn't wear. After looking into shipping costs, with no guarantee the package would reach its destination, I opted for the small refund. Getting the refund presented the next problem and more time went by while I was asked several times to be patient, which actually I was.

If you're a gambler and you like what you think you see, try this company: just be prepared to order two sizes bigger than you think and expect to keep whatever it is you receive no matter what. But if you want to be sure not to waste money or hours of your time, I suggest you avoid this company.

Date of experience: August 21, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Washington
1 review
0 helpful votes
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I'm short and a little curvy and this dress was sexy, but classy. It fits exactly true to size as long as you follow your actually measurements on the size chart. Great material for the price! Quick delivery!

Date of experience: August 20, 2017
Massachusetts
1 review
0 helpful votes
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I wasn't sure how this was going to fit... but it fit perfectly. I'm 5'4, on the heavier side at 175 and carry it in my hips and rear. There's enough fabric to create a slimming effect. I received many compliments the night I wore this. I paired this with red wedges and a red flower hair tie. I even felt very pretty... so it is absolutely worth the money. Money well spent!

Date of experience: August 20, 2017
Louisiana
1 review
0 helpful votes
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Just what I thought it would be! Well packaged as well! And received it within a matter of a few days! I purchased the purple and black floral with white dress! Absolutely can't wait to wear it with full hair and make up on! I'm 130 lbs and 5'2 and it fits perfectly!

Date of experience: August 20, 2017
Texas
1 review
0 helpful votes
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I normally wear 4-6 in a dress of this style; however, I am long waisted and I expected the waist to fall at my natural waist. It did not, I ended up with an empire waist and the arm holes were cut way to small. Can't wear it, so I gave it to a friend.

Date of experience: August 20, 2017
New Jersey
2 reviews
5 helpful votes
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Same as Rosegal
August 19, 2017

They are a scam and ripoff. Can't return without a hassle and clothes run small - you need a 5x if you are a normal 16. Not worth dealing with these Chinese wackos

Date of experience: August 19, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Connecticut
1 review
1 helpful vote
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They are great
August 19, 2017

You know Ive read the reviews for this site from others and I can honestly say that I DID NOT have the same experience. I ordered 3 items from Modlily two dresses and a blouse. They came neatly packaged and were exactly what I ordered. The quality was better than I had expected. And they all fit perfectly, I used the size chart provided and my exact measurements during ordering to prevent having any issues. I would definitely order from them again.

Date of experience: August 19, 2017
South Carolina
1 review
0 helpful votes
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Love everything
August 19, 2017

I really love everything that Modlily has. They're clothes are so cute and I'm absolutely in love with my sweater. It's really comfortable and soft. The price is probably just right, not to expensive not too pricey.

Date of experience: August 19, 2017
North Carolina
1 review
0 helpful votes
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User friendly
August 19, 2017

Modlily is a site making fashion wish come true. I love my new dress. I enjoyed my entire
Shopping experience. The site was quite user friendly. I will be making another Modlily purchase in the very near future.

Date of experience: August 19, 2017
New York
1 review
0 helpful votes
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Free shipping
August 18, 2017

I won one dress from Modlily free trail. The quality of clothes is good. There is no shipping cost so that's great. I love the designs and constant updates.

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Best online shopping experience ever! I ordered a floral print dress and cartoon print blouse on Modlily.com. I was so worried ordering online and kept thinking it would never arrive. But the package arrived on time, and the clothes were the same as the website described.

Date of experience: August 18, 2017
Texas
1 review
0 helpful votes
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Highly recommended
August 18, 2017

I have ordered multiple times from here and always received exactly what I ordered. There will not be any doubt. Their customer service is prompt in responding to your questions.

Date of experience: August 18, 2017
Indiana
1 review
0 helpful votes
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Wide range and cheap prices! You can tell that it isn't the best quality, but I guess you can't expect that from such prices. Delivery was fast and overall it was an OK experience.

Date of experience: August 18, 2017
Massachusetts
1 review
5 helpful votes
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The sizes run extremely small. When trying to return, it takes forever to finally get through. I returned my items, $82 worth, seven weeks ago and still haven't seen the refund. They have no phone number to call. You press the live chat and all that is is answers to commonly asked questions. I can't even say terrible customer service because there is no customer service! Give your $$ to a panhandler. It will get better use!

Date of experience: August 17, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Virginia
1 review
2 helpful votes
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Not pleased.
August 17, 2017

Unable to get anyone to answer my questions. Emails keep coming back undeliverable. Buyer Beware. I will not order from this company again and I will encourage my friends and business associates to ignore this website.

Date of experience: August 17, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Michigan
2 reviews
1 helpful vote
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Lovely items
August 17, 2017

The choices are great, just hoping that the sizing is accurate as reviews are showing that they can be inaccurate.

Date of experience: August 17, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Texas
1 review
0 helpful votes
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Love Modlily
August 17, 2017

Love Modlily. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better. If you don't want to pay a lot, then this is the way to go, on top of that they have a huge selection.

Date of experience: August 17, 2017