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Modlily

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
835
value
471
shipping
484
returns
387
quality
452
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Indiana
1 review
0 helpful votes
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Great company
August 29, 2017

Never had a problem, always receive my shipments, if I'm not happy they refund as soon as they receive word I've shipped it back. Can't do better than that!

Date of experience: August 28, 2017
Texas
1 review
0 helpful votes
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Great experience
August 28, 2017

Been a customer for a long time. Great prices, great shipping, never a problem... Love to buy products from them. Just about everything you need, convenience of home shopping, fast delivery, great price comparisons!

Date of experience: August 27, 2017
Oklahoma
1 review
0 helpful votes
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The site is great... easy to maneuver through and great options. Always a pleasurable shopping experience. Never has been an issue with anything. Customer service is wonderful. Highly recommend.

Date of experience: August 27, 2017
California
1 review
0 helpful votes
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I like this shop for I always can find some amazing bargains. I am buying every time more items than in the other shops, all are good quality. They really have superb customer service and I am stunned by their products. Just awesome!

Date of experience: August 27, 2017
Pennsylvania
1 review
0 helpful votes
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My first purchase in Modlily could not be better. The item has a reasonable price and i could pay by paypal. After the payment they ship the item immediately and sent me a pic of the packet. It arrives home in perfect conditions and very fast to be in christmas days. Quality and exclusive product.

Date of experience: August 25, 2017
Missouri
1 review
0 helpful votes
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I was very pleased with my experience with Modlily. The variety and options are awesome and trendy. I received a few of my items sooner than usual, which as a pleasant surprise. I ddint get one of my items on time and the customer service was very reliable and helpful. The hoodie i got is my new favorite piece of clothing! I will definitely continue shopping at Modlily!

Date of experience: August 25, 2017
Pennsylvania
1 review
0 helpful votes
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I ordered a few items from Modlily (clothing and accessories) and I'm happy to say that everything arrived on time, in great condition and is soooo cute. Now I finally have that rich colored dress I always wanted and the perfect accessories to match it. I had a few questions to the customer support center about the order details and they were happy to respond to all of my questions in no time.

Date of experience: August 25, 2017
Washington
1 review
0 helpful votes
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Good quality
August 26, 2017

I ordered both clothing and jewelry. They seem to be good quality. This site has low prices on all their merchandise, and I didn't have any problems with customer service. The sizes are not U.S. Sizes you need to take your measurements and check them against their sizing chart. All in all I had a good experience from this company and wI'll very likely buy from them again.

Date of experience: August 25, 2017
Florida
1 review
0 helpful votes
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Received Wet & Stinky
August 25, 2017

I received the swimsuit WET and it smelled of mildew and chemicals! It also appears to be faded or stained. I sent an email explaining and have heard nothing back from them. I don't know how else to get ahold of them. I am very unhappy!

Date of experience: August 25, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
1 review
0 helpful votes
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Flows nicely
August 25, 2017

I love this top... beautiful color and very nice material quality... flows nicely! For the price it is a must have. Dress it up or down with you whatever your color skirt, pants or jeans and jewelry, and shoes of course and you are set to go.

Date of experience: August 24, 2017
California
1 review
0 helpful votes
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High quality
August 25, 2017

I tried it on the way I got it. The T-shirt is at high quality comparing I searched several other products at this price. I love the color. The chiffon materials make me look skinner. I like the style of the sleeves very much. It looks special.

Date of experience: August 24, 2017
North Carolina
1 review
0 helpful votes
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Fashionable design
August 25, 2017

I love the simple but fashionable design of this shirt. Once I received this shirt and tried it on, I decided that it would become the everyday wear when I go to work. The shirt looks very pretty. The sleeves are very fashionable. I love it very much.

Date of experience: August 24, 2017
Illinois
1 review
0 helpful votes
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Just as picture
August 24, 2017

I love it! Just as the picture. Good fabric and its not short! It covers what it should and I gotten the size large rather than extra large since I usually fit in large. Still the difference isnt too bad and I love how it looks!

Date of experience: August 23, 2017
Tennessee
1 review
0 helpful votes
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Low price
August 24, 2017

Gorgeous top, super soft, it looks as good just as the picture at such a low price! It fits me well, although my sleeves are a bit shorter than what is shown on the picture. I am happy with this top.

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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True to size
August 24, 2017

I love it! Just as the picture. Good fabric and its not short! It covers what it should and I gotten the size just as usual and fits me well. Still the difference isnt too bad and I love how it looks!

Date of experience: August 23, 2017
Michigan
1 review
0 helpful votes
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Fashion style
August 24, 2017

I absolutely love this blouse! The short sleeve style is great for summer months and looks so nice with a casual outfit or a nice skirt for church. Sure wish it was available in a few of my other favorite colors, but this is the second one I purchased.

Date of experience: August 23, 2017
North Carolina
3 reviews
0 helpful votes
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Not happy right now. Still waiting for my blouse which has been paid for. If I had received it in a timely matter I would have a different response

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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I have tried contacting Modlily four time and have not received a response. I wanted to return swimsuits that did not fit. No reply from company

Date of experience: August 23, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Virginia
1 review
0 helpful votes
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Good items
August 24, 2017

I was pleasantly surprised when this item came in. Looks and fits much nicer than I was expecting. It can be worn with jeans for a casual look or with slacks for work attire. I would recommend to all my friends.

Date of experience: August 22, 2017
Florida
1 review
0 helpful votes
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True to color
August 24, 2017

I absolutely love this blouse! The short sleeve style is great for summer months and looks so nice with a casual outfit or a nice skirt for church. Sure wish it was available in a few of my other favorite colors, but this is the second one I purchased.

Date of experience: August 22, 2017